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Online Text Chat Operator Jobs in Tennessee (NOW HIRING)

Centerstone

Chat/Text Crisis Specialist

Nashville, TN · On-site +1

$20.05 - $28.10/hr

Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also ... While the interactions begin online, this position may also support telephonic intervention if an ...

Centerstone

Chat/Text Crisis Specialist

Nashville, TN · On-site

$20.05 - $28.10/hr

Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also ... While the interactions begin online, this position may also support telephonic intervention if an ...

Offe Market

Livestream Operator

Clarksville, TN · On-site

$15 - $20/hr

As our TikTok Live Operator, you'll manage the production side of Offe Market's live shopping ... the chat -- it's all yours to manage * Deeply online (in a good way) -- you understand TikTok ...

Express Employment

Forklift Operator

Cookeville, TN

$17/hr

Day Shift Opportunity | Forklift Operator | $17.00/Hour We're hiring for a Forklift Operator ... Call or text: 931-854-1900 * Apply online: www.expresspros.com * Walk in: 1459 Interstate Dr. Ste E ...

Elwood Staffing

Machine Operator

Chuckey, TN · On-site

$18/hr

Teladoc (online care) * Referral Bonus Incentive * Weekly Pay * 401k * And More! Machine Operator ... Visit, email, call, or text us today! Walk-ins are welcome! ! Greeneville, TN 2055 East Andrew ...

Cargill

Grain Production Worker - Seasonal

Halls, TN · On-site

$18/hr

... chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196. Job ... Basic maintenance and operator care of equipment to ensure ongoing facility operations * Providing ...

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Online Text Chat Operator information

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$11

$18

$27

How much do online text chat operator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for online text chat operator in Tennessee is $18.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.72 per hour, depending on experience, location, and employer.

What is an online text chat operator?

An Online Text Chat Operator interacts with customers via text-based chat to provide support, answer inquiries, or engage in conversations. These roles are commonly found in customer service, sales, or entertainment industries. Operators typically follow company guidelines and scripts to ensure effective communication. The job requires strong typing skills, good grammar, and the ability to handle multiple conversations at once. It can often be done remotely, offering flexibility in work hours.

What are the typical daily responsibilities of an online text chat operator?

As an Online Text Chat Operator, your main responsibilities include responding promptly to customer inquiries via text-based chat, providing accurate information about products or services, and assisting with troubleshooting or resolving issues. You may also be required to document interactions, escalate more complex issues to appropriate team members, and maintain customer privacy and data security throughout each chat session. Additionally, operators often manage multiple chat conversations simultaneously, which requires strong organizational and multitasking skills. This role is typically part of a collaborative customer support team, where regular communication with supervisors and colleagues ensures seamless service delivery.

What are the key skills and qualifications needed to thrive in the online text chat operator position, and why are they important?

To thrive as an Online Text Chat Operator, you need excellent written communication skills, fast and accurate typing abilities, and attention to detail, often demonstrated by prior customer service or administrative experience. Familiarity with live chat platforms, CRM systems, and basic computer literacy are typically required, and some employers may offer or prefer specific training or certifications in customer support tools. Patience, problem-solving, and the ability to multitask while maintaining a professional tone are important soft skills in this role. These skills ensure clear, efficient, and positive interactions with customers, which supports both customer satisfaction and company goals.

What are the most commonly searched types of Text Chat Operator jobs in Tennessee?

The most popular types of Text Chat Operator jobs in Tennessee are:

What are popular job titles related to Online Text Chat Operator jobs in Tennessee?

For Online Text Chat Operator jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Online Text Chat Operator jobs in Tennessee look for?

The top searched job categories for Online Text Chat Operator jobs in Tennessee are:

What cities in Tennessee are hiring for Online Text Chat Operator jobs?

Cities in Tennessee with the most Online Text Chat Operator job openings:

Online Text Chat Operator jobs near you
Infographic showing various Online Text Chat Operator job openings in Tennessee as of August 2026, with employment types broken down into 68% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $38,398 per year, or $18.5 per hour.

Chat/Text Crisis Specialist

Centerstone

Nashville, TN • On-site, Remote

$20.05 - $28.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Centerstone rating

6.7

Company rating: 6.7 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

63rd of 242 rated social care providers

Job description

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!
Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!
JOB DESCRIPTION:
SUMMARY OF POSITION
This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Provides brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Provides telephonic or chat clinical screenings and risk assessments.
  • Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
  • Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide.
  • Meets the ethical and clinical standards in compliance with all accreditation.
  • Actively participates in ongoing supervision, training and team meetings.
  • Assist in administrative tasks as needed

KNOWLEDGE, SKILLS & ABILITIES
  • Effectively communicate via written, verbal, in person and virtual methods.
  • Demonstrates high-level customer service skills and professional etiquette.
  • Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
  • Knowledge of suicide assessments.
  • Skill in providing crisis intervention.

QUALIFICATIONS
Education Level
Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist.
Years of Experience
Six months to one year of related crisis experience is preferred.
Required Certification/Licensure
N/A
PHYSICAL REQUIREMENTS
Standing - 10%
Sitting - 90%
Squatting - Occasional
Kneeling - Occasional
Bending - Occasional
Driving - Occasional
Lifting - Occasional
DISCLAIMER
The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.
Time Type:
Full time
Pay Range:
$20.05--$28.10
Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
  • Medical, dental, and vision health coverage
  • Flexible Spending and Health Savings Accounts
  • 403b retirement plan with company match
  • Paid time off and ten paid holidays
  • AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
  • Employee Resource Groups
  • Continuing education opportunities
  • Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.
Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.
Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

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