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Online Student Success Coach Jobs (NOW HIRING)

Lancaster Bible College

Online Student Success Coach

PA · On-site +1

Job Summary: The Online Student Success Coach exists to be the primary point of contact for an assigned group of LBC online students. This role supports each assigned student by guiding their ...

New

Uofl

The Online Learning Team of the Delphi Center for Teaching and Learning at the University of Louisville is hiring two Online Student Services Specialists, who will serve as student success coaches

Valley College

Student Success Coach

Cleveland, OH · On-site

Student Success Coach SUMMARY The Student Success Coach (SSC) enhances student retention by ... Conduct online Welcome calls with assigned individual students centers on goals/objectives.

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Online Student Success Coach information

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How much do online student success coach jobs pay per year?

As of Aug 30, 2026, the average yearly pay for online student success coach in the United States is $44,828.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $52,000.00 per year, depending on experience, location, and employer.

What is an online student success coach?

An Online Student Success Coach is a professional who supports students in virtual learning environments by helping them develop academic skills, set goals, and overcome personal or educational challenges. They provide guidance on time management, study strategies, and motivation, aiming to enhance student retention and achievement. Often, they work closely with students to monitor progress, offer encouragement, and connect them with additional resources or support services as needed. This role is essential in ensuring students adapt well to online learning and reach their academic goals.

What does an online student success coach do?

As an online student success coach, you act as an academic advisor and help students make the most of all available school resources. In this role, you may counsel students about their future, help them with planning the path to their degree, and explain different services they have access to while at school. Online student success coaches often use video or voice chat systems to interact with students, though most still make appointments rather than being available at any time. Most online student success coaches work exclusively for and are paid by a single school, but others work outside of the educational system and provide more general guidance. Online student success coaches occasionally focus on specific demographics, such as international students or students with disabilities.

What are the key skills and qualifications needed to thrive as an online student success coach, and why are they important?

To thrive as an Online Student Success Coach, you need a background in education, counseling, or a related field, often supported by a bachelor's degree and experience in academic advising or coaching. Familiarity with learning management systems (LMS), student information systems, and virtual communication tools is typically required. Exceptional interpersonal skills, empathy, and problem-solving abilities help you effectively motivate and support diverse learners. These skills are critical for building trust, fostering student engagement, and improving academic outcomes in a virtual environment.

How does an online student success coach typically collaborate with faculty and academic advisors to support student achievement?

Online Student Success Coaches work closely with faculty and academic advisors by sharing insights on student progress, identifying at-risk students, and coordinating support strategies. They often participate in regular meetings to discuss individual student needs and develop tailored action plans. This collaborative approach ensures that students receive comprehensive support, both academically and personally, helping them overcome challenges and achieve their educational goals. Effective communication and teamwork are key components of the role, fostering a cohesive support network for students.

What is the difference between Online Student Success Coach vs Academic Advisor?

AspectOnline Student Success CoachAcademic Advisor
Required CredentialsTypically a bachelor's degree; certifications in coaching or student support are a plusUsually a bachelor's degree in education, counseling, or related field; certifications vary
Work EnvironmentRemote, flexible schedules, focused on student motivation and successOften on-campus or remote, providing academic planning and course guidance
Employer & Industry UsageUsed by online education providers, universities, and collegesCommon in traditional and online higher education institutions

The Online Student Success Coach primarily focuses on motivating students, providing support, and helping them stay on track in online programs. Academic Advisors concentrate on academic planning, course selection, and degree progress. While both roles support student success, the coach emphasizes personal development and motivation, whereas the advisor handles academic logistics.

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Online Student Success Coach jobs near you
Infographic showing various Online Student Success Coach job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,828 per year, or $21.6 per hour.

Online Student Success Coach

Lancaster Bible College

PA • On-site, Remote

Other

Posted 2 days ago

New

Job description

Job Summary:
The Online Student Success Coach exists to be the primary point of contact for an assigned group of LBC online students. This role supports each assigned student by guiding their educational planning and progress, connecting them with resources that will maximize student success, proactively identifying and helping remove barriers, and responding to all types of issues identified by the student or by faculty that could impede student progress. The Online Student Success Coach uses a high touch approach, maintaining a wide network of connections and collaborating flexibly with faculty and with other Online Student Success Coaches to ensure that each students experience is maximized in a positive way.
Remote Work: Yes
Supervisory Responsibilities:
  • None.

Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Personal Qualities:
  • The desire to grow, develop, and mature, both spiritually and professionally.
  • The ability to create and maintain a Christian professional atmosphere in all internal and external relationships.
  • A spirit of cooperation and willingness to serve others.
  • The desire and ability to disciple and mentor students.
  • A professional appearance.

Education and Experience:
  • College experience (degree in progress), Bachelor's degree strongly preferred
  • Experience in a professional atmosphere
  • Previous experience in an advising setting
  • Previous experience in a contact center
  • Customer service/sales experience

Required Skills/Abilities:
  • Excellent verbal and written communication skills
  • An understanding of proper interpersonal communication and phone etiquette
  • Ability to work first and/or second shift hours, rotating Saturdays, and occasional overtime
  • Ability to navigate and utilize a computer and software including, but not limited to, Microsoft Word, Excel, and Outlook
  • Ability to work on a team and be self-motivated to set personal short-term and long-term goals
  • Capability to represent the department and college in a professional manner

Duties/Responsibilities:
  • Provides exceptional customer service to our students and other institution employees primarily over the phone but also in email communication
  • Expertly navigates all student issues to complete and accurate resolution, utilizing knowledge of Global online programs and institution policies and connecting students with the correct person or department when needed
  • Builds rapport with students to provide them with a personal connection to the university and to enhance the potential for long-term enrollment retention
  • Utilizes multiple systems and resources while working with students
  • Supports students through thorough and timely communication.
  • Identities and outreaches to at-risk students.
  • Encourages students to complete all program requirements and helps escalate any student concerns.
  • Coaches students through utilization of appropriate campus services such as meetings with faculty, tutoring, tech support assistance, workshops, and Financial Aid counseling.
  • Provides coaching on student success practices and skills, such as time management, budgeting and self-efficacy.
  • Administers coaching on relevant academic policies and processes.
  • Coaches students through requests to take a Leave of Absence and ensure student returns successfully.
  • Intervenes student requests to withdraw and coach towards continued enrollment.
  • Meets term and annual retention goals.
  • Reviews all paperwork and follows process workflow ensuring zero compliance discrepancies.
  • Oversees compliance with organization and archiving of documentation in all systems.
  • Track and contact assigned cohorts of students to inspire and motivate to maintain turning weekly documentation and participate in Canvas learning environment.
  • Attend and engage in orientation, class sessions and other meetings as required.
  • Implement proactive and creative orientation efforts per program (with the input of necessary stakeholders)
  • Interact with Program Directors on student issues
  • Deliver course and general academic advising (referring to Program Director when needed)
  • Interface with Registrars Office for course add/drop or graduation audit needs
  • Provide in-person or virtual support leading up to and during residencies
  • Performs other related duties as assigned.

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