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Online Reputation Management Jobs in Rochester, NY

MEIER SUPPLY CO INC

Inside Sales/HVAC

Rochester, NY · On-site

$23 - $25/hr

Being a leader in a company with a reputation for excellent customer service * Being well ... Manage inbound phone orders and provide accurate product and pricing information. * Support e ...

MEIER SUPPLY CO INC

Inside Sales/HVAC

Rochester, NY · On-site

$23 - $25/hr

Being a leader in a company with a reputation for excellent customer service * Being well ... Manage inbound phone orders and provide accurate product and pricing information. * Support e ...

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All JobsOnline Reputation Management JobsOnline Reputation Management Jobs in Rochester, NY

Online Reputation Management information

See Rochester, NY salary details

$17.3K

$40.1K

$84.9K

How much do online reputation management jobs pay per year?

As of Sep 3, 2026, the average yearly pay for online reputation management in Rochester, NY is $40,054.00, according to ZipRecruiter salary data. Most workers in this role earn between $24,700.00 and $42,900.00 per year, depending on experience, location, and employer.

What is an online reputation management?

An Online Reputation Management (ORM) job involves monitoring, influencing, and improving a brand's or individual's online presence. ORM specialists track online reviews, social media mentions, and search results to manage public perception. They respond to negative feedback, implement SEO strategies, and create positive content to enhance reputation. The goal is to build trust, protect credibility, and ensure that a brand or individual is accurately represented online.

What are the typical daily responsibilities in online reputation management?

Daily tasks in Online Reputation Management often include monitoring brand mentions and reviews across various platforms, responding to customer feedback, and analyzing sentiment trends. Professionals in this role also develop and implement strategies to address negative publicity, collaborate with PR and marketing teams, and prepare regular reports on reputation trends and campaign effectiveness. You may engage directly with customers online to resolve issues diplomatically, create content that enhances the brand image, and stay updated on the latest digital reputation tools. This dynamic work environment offers opportunities to work cross-functionally and make a direct impact on the public perception of an organization.

What are the key skills and qualifications needed to thrive in online reputation management?

To thrive in Online Reputation Management, you need strong analytical abilities, expertise in digital marketing, and a solid understanding of SEO and crisis communication, usually supported by a bachelor's degree in marketing, communications, or a related field. Familiarity with reputation monitoring tools (such as Brand24 or Mention), social media platforms, and review management systems is commonly required, along with certifications in digital marketing or social media management being advantageous. Excellent written and verbal communication, problem-solving skills, and diplomacy help professionals handle sensitive situations and interact effectively with clients and stakeholders. These competencies are crucial for monitoring a brand’s online presence, managing crises gracefully, and sustaining a positive public image.

What are popular job titles related to Online Reputation Management jobs in Rochester, NY?

For Online Reputation Management jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Online Reputation Management jobs in Rochester, NY look for?

The top searched job categories for Online Reputation Management jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Online Reputation Management jobs?

Cities near Rochester, NY with the most Online Reputation Management job openings:

Online Reputation Management jobs near you
Infographic showing various Online Reputation Management job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $40,054 per year, or $19.3 per hour.

Customer Service Sales Specialist

Jms Technical Solutions

Rochester, NY • On-site

$50K - $55K/yr

Full-time

Re-posted 20 hours ago

Job description

04th August, 2026
Our client, Rochester, NY, is seeking a Customer Service Sales Specialist to join their team!
This is an on-site/full-time/direct hire position
Salary for this role based on experience: $50k-$55k
This role is a great match for anyone who enjoys helping people and has experience in customer service or sales. You will create unforgettable travel experiences and help make lasting memories for your clients.
If you like:
  • Helping people plan meaningful domestic and international trips
  • Working with well-known travel suppliers, products, and booking systems
  • Building rapport quickly and delivering exceptional customer service
  • Staying organized while juggling multiple itineraries, calls, and follow-ups
  • Working in a structured environment with clear expectations
  • Navigating multiple computer systems and tools throughout your day
  • Being part of a trusted brand with a strong reputation for service
Job Responsibilities
  • 40% Travel Sales & Revenue Generation: Provide domestic and international travel planning, including hotel and car rentals, flights, cruises, tours, Group Travel, and travel insurance. Make outbound calls expeditiously for event leads, rebook/reconnect leads, marketing leads, and other assigned outreach. Achieve all monthly travel sales revenue targets. Prospect new business through outbound calling, networking, referrals, and social media. Grow travel revenue through effective pipeline management and cross-selling travel products. Be on the phone queue to answer any required travel inbound sales & service calls.
  • 30% Salesforce CRM Processes & Data Integrity: Use Salesforce CRM to manage leads, make calls, log activities, update milestones, and ensure all transactions are fully documented. Leverage all training resources to ensure proper Salesforce process completion. Maintain accurate CRM data for member interactions and travel transactions. Identify and correct CRM data errors to maintain accuracy. Follow Salesforce workflows for reporting and forecasting accuracy. Identify and resolve CRM issues such as duplicates or missing information.
  • 10% Error Management & Quality Control: Prevent, identify, and resolve booking errors and data inaccuracies. Collaborate with internal teams to resolve system or workflow challenges.
  • 10% Member/Customer Satisfaction & Experience Excellence: Provide exceptional service supporting members prior, during, and after all travel experiences. Assist members during travel disruptions and offer timely solutions. Maintain a positive, professional, solutions-focused approach. Be proactive to assist customers on the phone & in the branch.
  • 10% Membership Growth & Promotion: Promote products and services using a member-first consultative approach. Sell memberships to meet or exceed goals. Manage membership leads in Salesforce with accurate documentation. Be on the phone queue to answer any overflow membership calls.

Job Specific Requirements
  • Equivalent experience will be considered instead of a degree
  • Knowledge of domestic and international travel products, suppliers, booking systems, and industry best practices.
  • Familiarity with products, membership structure, and Club service offerings
  • Strong sales skills with the ability to meet or exceed travel revenue and membership goals
  • Proficiency in Salesforce CRM for lead management, activity logging, and maintaining high-quality, accurate data
  • Excellent verbal and written communication skills with the ability to build rapport quickly
  • Strong customer service skills with a focus on problem-solving and creating exceptional member experiences
  • Close attention to detail with the ability to identify, correct, and prevent errors in bookings or CRM entries.
  • Ability to multitask and manage multiple itineraries, calls, and follow-ups in a fast-paced environment
  • Comfort working in a structured, metric-driven environment with required phone queue time and schedule adherence
  • Ability to navigate multiple computer systems and tools simultaneously
  • High degree of professionalism, integrity, and commitment to standards
Qualifications
Education
  • Associates or better in Business Administration or a related field.
  • Associates or better in Hospitality and Resort Management or related field.
Experience Required
  • Experience working in the travel industry, a call center environment, or a high-volume sales environment.
  • Preferred
  • Experience using travel booking platforms (e.g., GDS, vendor portals, online booking engines).

Applicants must be authorized to work in the U.S.
We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

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