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Online Reputation Management Jobs in Raleigh, NC

Steer

Manager of Customer Success

Raleigh, NC · Remote

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today ... reputation management, appointment reminders, declined/recommended services, and many other ...

Town of Cary, NC

MARKETING SUPERVISOR- PRCR

Cary, NC · On-site

$80K - $132K/yr

... online presence (on platforms such as Instagram & Facebook) of PRCR facilities, services, and programs by reviewing content, engaging followers, analyzing performance, and managing digital reputation.

Town of Cary

MARKETING SUPERVISOR- PRCR

Cary, NC

$80K - $132K/yr

... online presence (on platforms such as Instagram & Facebook) of PRCR facilities, services, and programs by reviewing content, engaging followers, analyzing performance, and managing digital reputation.

Chop House

Back of House

Morrisville, NC · On-site

$13 - $16.25/hr

... on line (such as salads, sauté, grill, tickets, etc) Clean area as directed my manager Tasks ... reputation of the organization, Responsibility for work outcomes and results, Includes ...

Chop House

Back of House

Morrisville, NC · On-site

$13 - $16.25/hr

... on line (such as salads, sauté, grill, tickets, etc) Clean area as directed my manager Tasks ... reputation of the organization, Responsibility for work outcomes and results, Includes ...

Chop House

Back of House

Morrisville, NC · On-site

$13 - $16.25/hr

... on line (such as salads, sauté, grill, tickets, etc) Clean area as directed my manager Tasks ... reputation of the organization, Responsibility for work outcomes and results, Includes ...

Chop House

Back of House

Morrisville, NC · On-site

$13 - $16.25/hr

... on line (such as salads, sauté, grill, tickets, etc) Clean area as directed my manager Tasks ... reputation of the organization, Responsibility for work outcomes and results, Includes ...

Chop House

Back of House

Morrisville, NC · On-site

$13 - $16.25/hr

... on line (such as salads, sauté, grill, tickets, etc) Clean area as directed my manager Tasks ... reputation of the organization, Responsibility for work outcomes and results, Includes ...

Chop House

Back of House

Morrisville, NC · On-site

$13 - $16.25/hr

... on line (such as salads, sauté, grill, tickets, etc) Clean area as directed my manager Tasks ... reputation of the organization, Responsibility for work outcomes and results, Includes ...

Classic Vacations, LLC

Business Development Manager

Raleigh, NC · Remote

$36K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... reputation, strengthening client loyalty, and ensuring sustainable business growth. Your role not ... Client Relationship Management * Build and nurture relationships with key clients, providing ...

ProSidian Consulting

Senior Analyst/Programmer

Raleigh, NC · On-site

$43.25 - $58.50/hr

ProSidian is a management and operations consulting firm with a reputation for its strong national ... online systems ii. 2+ years as a senior developer on a large-scale web based project+S31 Must ...

Fairygodboss

Product Manager Senior- Data Platform

Raleigh, NC · On-site

$91 - $203/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Management, Streaming platforms, entitlements) and cross-channel platforms (online, mobile ... PNC Employees take pride in our reputation and to continue building upon that we expect our ...

New

NOBODY

Senior Social Insights Analyst

Durham, NC · On-site

$95 - $115/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... brand reputation. This role sits at the intersection of analytics and storytelling: you're as ... Examine behaviors within online communities -- Reddit threads, comment sections, forums, and niche ...

Coffman Engineers

Civil Engineering Intern

Raleigh, NC

$15.50 - $20/hr

  • PTO

... management. Incorporated in 1979, we have employees in more than 23 locations serving clients ... our reputation as being progressive, innovative, and a great place to work. We are seeking a ...

Coffman Engineers, Inc.

Civil Engineering Intern

Raleigh, NC · On-site

$15.50 - $20/hr

  • PTO

... management. Incorporated in 1979, we have employees in more than 23 locations serving clients ... our reputation as being progressive, innovative, and a great place to work. We are seeking a ...

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Showing results 41-60

All JobsOnline Reputation Management JobsOnline Reputation Management Jobs in Raleigh, NC

Online Reputation Management information

See Raleigh, NC salary details

$17K

$39.5K

$83.6K

How much do online reputation management jobs pay per year?

As of Aug 14, 2026, the average yearly pay for online reputation management in Raleigh, NC is $39,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $24,300.00 and $42,300.00 per year, depending on experience, location, and employer.

What is an online reputation management?

An Online Reputation Management (ORM) job involves monitoring, influencing, and improving a brand's or individual's online presence. ORM specialists track online reviews, social media mentions, and search results to manage public perception. They respond to negative feedback, implement SEO strategies, and create positive content to enhance reputation. The goal is to build trust, protect credibility, and ensure that a brand or individual is accurately represented online.

What are the typical daily responsibilities in online reputation management?

Daily tasks in Online Reputation Management often include monitoring brand mentions and reviews across various platforms, responding to customer feedback, and analyzing sentiment trends. Professionals in this role also develop and implement strategies to address negative publicity, collaborate with PR and marketing teams, and prepare regular reports on reputation trends and campaign effectiveness. You may engage directly with customers online to resolve issues diplomatically, create content that enhances the brand image, and stay updated on the latest digital reputation tools. This dynamic work environment offers opportunities to work cross-functionally and make a direct impact on the public perception of an organization.

What are the key skills and qualifications needed to thrive in online reputation management?

To thrive in Online Reputation Management, you need strong analytical abilities, expertise in digital marketing, and a solid understanding of SEO and crisis communication, usually supported by a bachelor's degree in marketing, communications, or a related field. Familiarity with reputation monitoring tools (such as Brand24 or Mention), social media platforms, and review management systems is commonly required, along with certifications in digital marketing or social media management being advantageous. Excellent written and verbal communication, problem-solving skills, and diplomacy help professionals handle sensitive situations and interact effectively with clients and stakeholders. These competencies are crucial for monitoring a brand’s online presence, managing crises gracefully, and sustaining a positive public image.

What are popular job titles related to Online Reputation Management jobs in Raleigh, NC?

For Online Reputation Management jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Online Reputation Management jobs in Raleigh, NC look for?

The top searched job categories for Online Reputation Management jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Online Reputation Management jobs?

Cities near Raleigh, NC with the most Online Reputation Management job openings:

Online Reputation Management jobs near you
Infographic showing various Online Reputation Management job openings in Raleigh, NC as of July 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $39,460 per year, or $19 per hour.

Manager of Customer Success

Steer

Raleigh, NC • Remote

Full-time

Re-posted 7 days ago

Job description

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.

About the Role
As the Manager of Customer Success, you will lead our team of 10 Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume Scaled segments. Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn "crowdsourced" Slack knowledge into repeatable, data-driven playbooks that drive global retention.

You Are

  • You understand that an Enterprise lead needs a different "touch" than a high-volume user, and you know how to build systems for both.
  • You don't wait for a clean dashboard; you dive into the data to find the trends, churn risks, and expansion opportunities yourself.
  • You can coach a CSM through a high-stakes executive presentation one hour and help them optimize an automated email sequence the next.
  • You thrive in the "grey area." You see messy data and ambiguous processes as a puzzle to solve rather than a roadblock.


You Will

  • Segment the Strategy: Define and iterate on the engagement models for our Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency.
  • Build the Health Engine: Develop a standardized Account Health Scoring system that identifies risk across the entire 1,000+ account base.
  • Operationalize the "Hive-Mind": Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks.
  • Drive Proactive Retention: Move the team away from reactive "firefighting" by using leading indicators to trigger outreach before a customer is at risk.
  • Mentor & Measure: Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.

You Have


Must Have:

  • Leadership Experience: 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step).
  • Analytical Proficiency: Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance.
  • Systems Thinking: Ability to design processes that scale; you've successfully implemented a new tool, workflow, or playbook in the past.
  • High Emotional Intelligence: A coaching-first management style that fits our supportive, collaborative culture.

Nice to Have:

  • Technical Literacy: Ability to work with advanced data visualization tools.
  • CS Ops Familiarity: Experience selecting or implementing a CS Platform (e.g., Gainsight, Vitally, ChurnZero).
  • Experience with the automotive industry

Interview Process

1. Initial Screen - 30min

2. Hiring Manager Interview - 45min

3. Case Study Assessment - 45min

4. Cross-Functional Interview - 30min

Problem Solving Exercise - 60min

*We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20-30min.

We Offer

  • 100% remote work environment
  • Medical, Dental and Vision insurance within 30 days
  • 100% employer-paid medical insurance
  • Equity package
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • FSA and HSA options
  • 401(k)
  • Growth & Wellness Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative, high ownership culture
  • Opportunities for development and career growth

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.


We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.