ZipRecruiter

Log In

1

Online Reputation Management Jobs in Raleigh, NC

Steer

Manager of Scaled Customer Success

Raleigh, NC · Remote

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today ... reputation management, appointment reminders, declined/recommended services, and many other ...

Chop House

Back of House

Morrisville, NC · On-site

$13 - $16.25/hr

... on line (such as salads, sauté, grill, tickets, etc) Clean area as directed my manager Tasks ... reputation of the organization, Responsibility for work outcomes and results, Includes ...

Chop House

Back of House

Morrisville, NC · On-site

$13 - $16.25/hr

... on line (such as salads, sauté, grill, tickets, etc) Clean area as directed my manager Tasks ... reputation of the organization, Responsibility for work outcomes and results, Includes ...

Chop House

Back of House

Morrisville, NC · On-site

$13 - $16.25/hr

... on line (such as salads, sauté, grill, tickets, etc) Clean area as directed my manager Tasks ... reputation of the organization, Responsibility for work outcomes and results, Includes ...

Chop House

Back of House

Morrisville, NC · On-site

$13 - $16.25/hr

... on line (such as salads, sauté, grill, tickets, etc) Clean area as directed my manager Tasks ... reputation of the organization, Responsibility for work outcomes and results, Includes ...

Chop House

Back of House

Morrisville, NC · On-site

$13 - $16.25/hr

... on line (such as salads, sauté, grill, tickets, etc) Clean area as directed my manager Tasks ... reputation of the organization, Responsibility for work outcomes and results, Includes ...

Chop House

Back of House

Morrisville, NC · On-site

$13 - $16.25/hr

... on line (such as salads, sauté, grill, tickets, etc) Clean area as directed my manager Tasks ... reputation of the organization, Responsibility for work outcomes and results, Includes ...

ProSidian Consulting

Senior Analyst/Programmer

Raleigh, NC

$43.25 - $58.50/hr

ProSidian is a management and operations consulting firm with a reputation for its strong national ... online systems ii. 2+ years as a senior developer on a large-scale web based project+S31 Must ...

Premium Retail Services

Grocery Stocker

Chapel Hill, NC · On-site

$13.75 - $16.25/hr

We will get you up to speed quickly with our online training and learning materials. The primary ... Build and maintain professional relationships with store management and personnel. * Unload/load ...

New

Premium Retail Services

Grocery Stocker

Raleigh, NC · On-site

$14.50 - $17.25/hr

We will get you up to speed quickly with our online training and learning materials. The primary ... Build and maintain professional relationships with store management and personnel. * Unload/load ...

New

next page

Showing results 1-20

All JobsOnline Reputation Management JobsOnline Reputation Management Jobs in Raleigh, NC

Online Reputation Management information

See Raleigh, NC salary details

$15.3K

$35.5K

$75.1K

How much do online reputation management jobs pay per year?

As of Jun 30, 2026, the average yearly pay for online reputation management in Raleigh, NC is $35,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $21,800.00 and $38,000.00 per year, depending on experience, location, and employer.

How much do reputation managers make?

Reputation managers typically earn between $40,000 and $80,000 annually, depending on experience, location, and the complexity of the clients they serve. Senior or specialized reputation management professionals can earn higher salaries, especially if they work for large firms or have advanced skills in online monitoring and content strategy.

What is an Online Reputation Management job?

An Online Reputation Management (ORM) job involves monitoring, influencing, and improving a brand's or individual's online presence. ORM specialists track online reviews, social media mentions, and search results to manage public perception. They respond to negative feedback, implement SEO strategies, and create positive content to enhance reputation. The goal is to build trust, protect credibility, and ensure that a brand or individual is accurately represented online.

What are some typical daily responsibilities in an Online Reputation Management role?

Daily tasks in Online Reputation Management often include monitoring brand mentions and reviews across various platforms, responding to customer feedback, and analyzing sentiment trends. Professionals in this role also develop and implement strategies to address negative publicity, collaborate with PR and marketing teams, and prepare regular reports on reputation trends and campaign effectiveness. You may engage directly with customers online to resolve issues diplomatically, create content that enhances the brand image, and stay updated on the latest digital reputation tools. This dynamic work environment offers opportunities to work cross-functionally and make a direct impact on the public perception of an organization.

What is the salary of online reputation management?

The salary for online reputation management professionals varies depending on experience, location, and employer, but typically ranges from $45,000 to $85,000 annually. Entry-level roles may start lower, while experienced specialists or managers can earn higher salaries, especially with certifications in digital marketing or SEO skills.

How can I make 2000 a week working from home?

Online reputation management professionals can earn $2000 or more weekly by offering services such as review management, content creation, and social media monitoring. Success depends on experience, client base, and the ability to handle multiple accounts efficiently, often requiring skills in communication, SEO, and familiarity with reputation management tools.

What is an online reputation manager?

An online reputation manager is a professional who monitors, influences, and maintains a positive digital presence for individuals or organizations. They use tools like search engine optimization (SEO), content creation, and social media management to address negative information and promote favorable content. This role often requires skills in communication, analytics, and familiarity with reputation management software.

What are the key skills and qualifications needed to thrive in the Online Reputation Management position, and why are they important?

To thrive in Online Reputation Management, you need strong analytical abilities, expertise in digital marketing, and a solid understanding of SEO and crisis communication, usually supported by a bachelor's degree in marketing, communications, or a related field. Familiarity with reputation monitoring tools (such as Brand24 or Mention), social media platforms, and review management systems is commonly required, along with certifications in digital marketing or social media management being advantageous. Excellent written and verbal communication, problem-solving skills, and diplomacy help professionals handle sensitive situations and interact effectively with clients and stakeholders. These competencies are crucial for monitoring a brand’s online presence, managing crises gracefully, and sustaining a positive public image.

What are popular job titles related to Online Reputation Management jobs in Raleigh, NC? For Online Reputation Management jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Online Reputation Management jobs in Raleigh, NC look for? The top searched job categories for Online Reputation Management jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Online Reputation Management jobs? Cities near Raleigh, NC with the most Online Reputation Management job openings:
Online Reputation Management jobs near you
Infographic showing various Online Reputation Management job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $35,469 per year, or $17.1 per hour.
Manager of Scaled Customer Success

Manager of Scaled Customer Success

Steer

Raleigh, NC • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.

About the Role
As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume Scaled segments. Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn "crowdsourced" Slack knowledge into repeatable, data-driven playbooks that drive global retention.

You Are

  • You understand that an Enterprise lead needs a different "touch" than a high-volume user, and you know how to build systems for both.
  • You don't wait for a clean dashboard; you dive into the data to find the trends, churn risks, and expansion opportunities yourself.
  • You can coach a CSM through a high-stakes executive presentation one hour and help them optimize an automated email sequence the next.
  • You thrive in the "grey area." You see messy data and ambiguous processes as a puzzle to solve rather than a roadblock.


You Will

  • Segment the Strategy: Define and iterate on the engagement models for our Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency.
  • Build the Health Engine: Develop a standardized Account Health Scoring system that identifies risk across the entire 1,000+ account base.
  • Operationalize the "Hive-Mind": Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks.
  • Drive Proactive Retention: Move the team away from reactive "firefighting" by using leading indicators to trigger outreach before a customer is at risk.
  • Mentor & Measure: Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.

You Have


Must Have:

  • Leadership Experience: 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step).
  • Versatile CS Background: Proven experience managing both high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication).
  • Analytical Proficiency: Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance.
  • Systems Thinking: Ability to design processes that scale; you've successfully implemented a new tool, workflow, or playbook in the past.
  • High Emotional Intelligence: A coaching-first management style that fits our supportive, collaborative culture.

Nice to Have:

  • Technical Literacy: Ability to work with advanced data visualization tools.
  • CS Ops Familiarity: Experience selecting or implementing a CS Platform (e.g., Gainsight, Vitally, ChurnZero).
  • Experience with the automotive industry

Interview Process

1. Initial Screen - 30min

2. Hiring Manager Interview - 60min

3. Case Study Assessment - 45min

Problem Solving Exercise - 60min

4. Cross-Functional Interview - 30min

*We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20-30min.

*We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20-30min.


We Offer

  • 100% remote work environment
  • Medical, Dental and Vision insurance within 30 days
  • 100% employer-paid medical insurance
  • Equity package
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • FSA and HSA options
  • 401(k)
  • Growth & Wellness Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative, high ownership culture
  • Opportunities for development and career growth

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.


We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.