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Online Insurance Jobs in Rochester, NY (NOW HIRING)

Walmart

Online Order Filling Team Associate

Batavia, NY · On-site

$16.50 - $29.50/hr

... Online Order Filling associates have one focus: to fill and dispense online orders. They locate ... Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off ...

Walmart

Online Order Filling Team Associate

Macedon, NY · On-site

$16.50 - $29.50/hr

... Online Order Filling associates have one focus: to fill and dispense online orders. They locate ... Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off ...

Walmart

Online Order Filling Team Associate

Rochester, NY · On-site

$16.50 - $29.50/hr

... Online Order Filling associates have one focus: to fill and dispense online orders. They locate ... Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off ...

Walmart

Online Order Filling Team Associate

Rochester, NY · On-site

$16.50 - $29.50/hr

... Online Order Filling associates have one focus: to fill and dispense online orders. They locate ... Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off ...

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All JobsOnline Insurance JobsOnline Insurance Jobs in Rochester, NY

Online Insurance information

See Rochester, NY salary details

$7

$18

$29

How much do online insurance jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for online insurance in Rochester, NY is $18.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.14 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in online insurance roles, and how can they be addressed?

Professionals in online insurance often face challenges related to rapidly changing technology, high customer expectations for quick service, and the need to stay updated on digital security and compliance. Adapting to new software platforms and managing a high volume of digital inquiries can be demanding. To overcome these challenges, staying current with industry training, developing strong digital communication skills, and collaborating with IT and compliance teams are essential. Embracing continuous learning and using available digital tools can help streamline processes and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as an Online Insurance Agent, and why are they important?

To excel as an Online Insurance Agent, you need a solid grasp of insurance products, strong sales abilities, and typically a state-issued insurance license. Familiarity with CRM platforms, online quoting tools, and digital communication systems is crucial for managing client relationships and applications. Outstanding soft skills include active listening, customer service orientation, and the ability to explain complex information clearly. These competencies are vital for building trust, efficiently serving clients online, and ensuring regulatory compliance in a digital environment.

What is an Online Insurance Agent?

An Online Insurance Agent is a professional who helps clients purchase, manage, and understand insurance policies through digital platforms. They provide advice on different insurance products, such as auto, health, life, or home insurance, and assist in comparing quotes, filing claims, and updating policies, all online. Their role is to make the insurance process more accessible, convenient, and efficient for clients by leveraging technology and digital communication.

What is the difference between Online Insurance vs Insurance Agent?

AspectOnline InsuranceInsurance Agent
CredentialsNo specific licensing required for online platformsRequires licensing and certifications
Work EnvironmentDigital, remote, self-pacedIn-person or remote, client-facing
Industry UsageUsed by companies offering direct-to-consumer policiesEmployed by agencies or independent
Customer InteractionSelf-service, online supportPersonalized, consultative

Online Insurance involves purchasing policies through digital platforms without direct agent interaction, focusing on self-service. Insurance Agents provide personalized advice, assist with policy selection, and often work face-to-face or remotely. Both roles serve the insurance industry but differ mainly in customer engagement and required credentials.

What are the most commonly searched types of Insurance jobs in Rochester, NY? The most popular types of Insurance jobs in Rochester, NY are:
What are popular job titles related to Online Insurance jobs in Rochester, NY? For Online Insurance jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Online Insurance jobs in Rochester, NY look for? The top searched job categories for Online Insurance jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Online Insurance jobs? Cities near Rochester, NY with the most Online Insurance job openings:
Online Insurance jobs near you
Infographic showing various Online Insurance job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,241 per year, or $18.4 per hour.
Account Associate- Commercial Insurance- Remote

Account Associate- Commercial Insurance- Remote

Insurance Office of America

Fairport, NY

$45K - $61K/yr

Full-time

Medical, Retirement

Posted 18 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 299 rated insurance

Job description

Description

Job Description:

Title: Account Associate - Commercial Lines 

Work Mode: Remote, with appropriate licensing. (Eastern and Central Time Zones Only)  | Location/Supporting: Longwood, FL | Book Focus: General, Construction, Hospitality

 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 

 
About the Role: Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs. Responsibilities include resolving basic and routine administrative and customer service issues. 

 
Key Responsibilities: 

  • Team Support: Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant. 

  • Office Support: Assist with general office tasks and administration. 

  • Policy Processing: Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders. 

  • Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows. 

  • Data Management: Maintain accurate and up-to-date data in agency systems. 

  • Activity Monitoring: Ensure timely completion of tasks and activities. 

  • Communication: Keep the account team informed of workload status and any issues. 

  • Service Excellence: Provide proactive and responsive service. 

  • Performance Monitoring: Ensure productivity and quality standards are met. 

  • Promote Culture: Participate in team building and promote a positive work environment. 

  • Continuous Improvement: Seek and adopt best practices. 

  • Compliance: Stay updated on company policies and procedures. 

  • Professional Development: Enhance technical skills and industry knowledge. 

  • Relationship Building: Foster positive relationships with colleagues and leadership. 

  • Champion IOA Values: Demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

  • 2+ years of industry experience, OR 5+ years of related experience in customer service 

  • Thorough knowledge of insurance brokerage and client needs 

  • Required active licensing 

  • Strong analytical, problem-solving, and decision-making skills 

  • Exceptional customer service, communications. multitasking, and organizational skills 

  • Proficiency in MS Office (Outlook, Word, Excel) 

  • High School Diploma (or equivalent) 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is 40-60K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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