Onboarding Program Manager Jobs in Indiana (NOW HIRING)

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POSITION PURPOSE

This position will conduct vendor sourcing, vendor onboarding, provide introductory training and process administrative updates to vendor information. Once a vendor is onboarded successfully, the role provides life cycle support to ensure that the vendor fulfills their contractual obligations and that the respective leaders in the various geographic markets are well-served by the portfolio of contracted vendors. The Vendor Onboarding Specialist is responsible for supporting the process of contracting qualified vendor suppliers who provide home improvement, maintenance, and/or repair services to the regional markets of Progress Residential.
ESSENTIAL FUNCTIONS

• Implement sourcing strategies to build a pipeline of vendor candidates including inviting qualified prospects to participate in vendor onboarding, providing instruction, guidance and training. Conduct a high volume of prospective vendor screens and intake interviews as part of the sourcing strategy. Refers prospective vendors to applicable supplier manufacturer programs to vet for vendor attainment of specific program standards.

• Collaborate with the Renovation, Turns, Service teams on a consistent basis to ensure overall vendor sourcing and onboarding requests are completed. This includes preparing for and leading meetings with the RTS teams to review open sourcing requests, discuss interested prospects and follow up on their integration to our vendor team.

• Issue Master Service Agreements and negotiate redline requests from vendors prior to submitting to Legal for approval.

• Maintain Vendor profile in Salesforce and provide weekly reporting to leadership identifying process status.

• Provide market intelligence feedback to maximize vendor satisfaction and to ensure strategies and policies are in place to attract and retain vendors.

• Utilize score carding, metrics and reporting to suggest improvements in vendor onboarding. Ensure confidentiality of internal and external data.

• Perform ad-hoc projects and other duties as request

EDUCATION REQIUREMENT

• High School Diploma or GED

REQUIRED QUALIFICATIONS

• At least 2 years of experience in an office environment where primary work responsibilities involved administering a standard work process.

• Ability to work in an environment where many different process transactions are occurring concurrently and accomplish assigned work within the expected timeframes

• At least one (1) year of experience working with Customer Relationship Management (CRM) software

• Strong computer literacy, including an experience with data entry and associated reporting from business application software.

• Previous experience with Customer Relationship Management (CRM) software and property management software

• Working knowledge of Microsoft Office products including Excel (e.g., pivot tables, and VLOOKUPS, etc.); Word (e.g., basic document formatting, etc.); Zoom, Asana (Project Management) and Outlook (e.g., message composition/formatting, meeting scheduling, etc.)

• Demonstrated ability to write with clarity to a variety of stakeholders

PREFERRED QUALIFICATIONS

• Work experience involving the construction or home renovation industries

• Previous experience with Salesforce CRM and Yardi Vendor Cafe

What you can expect from us:

• Competitive Compensation - Including performance-based bonuses that reward your contributions.

• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.

• Generous Time Off - Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.

• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.

• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.