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General Purpose

Sandpiper at Shem Creek is seeking a skilled Executive Director to oversee the operations and management of a 55+ independent senior living community (IL). Responsible for creating a vibrant and inclusive living environment for senior residents. Oversee the day-to-day operations, ensure resident satisfaction, manage the staff and financial performance of the independent living community, and maintain compliance with regulations.

A successful candidate can expect a wage of $80,000-100,000, plus full-time benefits and bonus earning potential. Review of all candidate submissions will begin immediately until the position is filled.

Essential Duties

Resident Services:

• Foster a warm and supportive environment for independent senior residents.

• Respond promptly and professionally to resident inquiries, concerns, and requests.

• Plan and coordinate social and recreational activities to promote resident engagement and well-being.

• Maintain effective communication channels to address resident needs and provide timely updates.

Operations:

• Oversee the overall operations of the independent living senior community.

• Optimize occupancy at the community by working with prospective residents, existing residents, family members, and guests.

• Ensure compliance with established policies, procedures, and regulations.

• Conduct regular inspections to identify maintenance needs and coordinate repairs.

• Manage vendor relationships, negotiate contracts, and monitor service quality.

• Implement safety protocols and emergency preparedness plans.

Financial Management:

• Develop and manage the community's budget, monitor expenses, and maximize revenue.

• Ensure accurate and timely collection of rent payments and fees.

• Conduct regular financial analysis and reporting to support informed decision-making.

• Identify opportunities for cost savings and revenue enhancement.

• Coordinate with PACS to identify capital expenditure projects and aesthetic improvements.

• Assist with financial forecasting and planning.

Staff Management:

• Recruit, hire, train, and supervise community staff members.

• Foster a positive and collaborative work environment.

• Provide guidance, support, and ongoing professional development opportunities.

• Conduct performance evaluations and address any performance issues.

• Ensure adequate staffing levels and schedule appropriate coverage.

Compliance And Documentation:

• Ensure compliance with all applicable regulations and laws related to senior living.

• Maintain accurate and up-to-date resident records, contracts, and leases.

• Assist in preparing reports and documentation for regulatory agencies and stakeholders.

• Implement policies and procedures to maintain confidentiality and protect resident information.

The executive director is a direct report to the regional director of operations for PACS Senior Living.

Qualifications

A successful candidate will hold the following qualifications:

• Education in business administration, property management, hospitality or a related field (preferred).

• Previous experience in property management or hospitality, preferably in the senior living industry required.

• Extremely proficient with and strong knowledge of property management principles, regulations, and financial practices.

• Excellent communication, interpersonal, and problem-solving skills.

• Willing to be on call 24/7 and be the main point of contact for emergencies.

• Ability to build and maintain positive relationships with residents, staff, and vendors.

• Great management skills and a willingness and desire to work harmoniously with all staff members.

• Plan, coordinate, and assist with events and activities.

• Knowledge of fair housing laws and regulations.

• Ability to prioritize tasks and manage time effectively.

• Compassion, empathy, and a genuine desire to improve the lives of senior residents.

• Be aligned with the mission, vision, and values of PACS.

Supervisory Requirements

This position is responsible for managing and overseeing multiple levels of employees either directly or indirectly. Responsibilities may include, but not limited to, hiring, training, budgeting, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems and terminations.

Qualification Education and/or Experience

A Bachelor's Degree from an accredited college/university, or equivalent preferred.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and employees.

Mathematical Skills

Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The executive director is on-call 24/7. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Prolonged use of a desktop or laptop computer. While performing the duties of this job, the employee is regularly required to sit, stand; walk and talk, read or hear. Frequent use of all office related equipment to include; copier/scanner/fax, telephone, and calculator.

Travel by auto or airline may be required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.