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On Call Mainframe Production Support Jobs (NOW HIRING)

Themesoft, Inc.

Mainframe Developer

Chandler, AZ · On-site

$48.25 - $62/hr

Mainframe Developer Chandler, AZ (preferred) | Des Moines, IA (secondary) 12+ Months Contract ... Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub ...

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On Call Mainframe Production Support information

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How much do on call mainframe production support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for on call mainframe production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What are some common challenges faced in an on call mainframe production support role, and how can they be managed effectively?

On Call Mainframe Production Support professionals often encounter challenges such as troubleshooting complex system outages, responding to incidents outside regular business hours, and balancing multiple high-priority issues simultaneously. Effective communication with other IT teams and a strong understanding of mainframe environments are crucial to resolving issues quickly. Proactively documenting solutions and maintaining updated support procedures can help reduce stress and improve response times during critical incidents.

What is an on call mainframe production support role?

On Call Mainframe Production Support roles involve monitoring, maintaining, and troubleshooting mainframe computer systems, often outside regular business hours. These professionals respond to incidents, resolve system errors, and ensure the availability and reliability of critical applications running on mainframes. They may also perform routine maintenance, apply patches, and coordinate with other IT teams to minimize downtime. The 'on call' aspect means they are available to address urgent issues as they arise, ensuring business continuity.

What are the key skills and qualifications needed to thrive as an on call mainframe production support specialist?

To excel as an On Call Mainframe Production Support specialist, you need expertise in mainframe systems (such as IBM z/OS), JCL, COBOL, and problem-solving abilities, typically backed by a degree in computer science or related field. Familiarity with monitoring tools (like IBM OMEGAMON), ticketing systems (such as ServiceNow), and knowledge of mainframe utilities are essential. Strong analytical thinking, effective communication, and the ability to remain calm under pressure set outstanding professionals apart. These skills ensure rapid issue resolution, system stability, and minimal downtime for critical business operations.
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On Call Mainframe Production Support jobs near you
Infographic showing various On Call Mainframe Production Support job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Temporary. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.

Mainframe Support Engineer

Neshent Technologies

Pontoon Beach, IL • On-site

$46.50 - $59.75/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

We are seeking a Mainframe Support Engineer to provide L2/L3 production support for enterprise mainframe applications. The ideal candidate will have strong experience with COBOL, DB2, VSAM, Batch processing, and production support operations. This role involves incident management, troubleshooting, batch monitoring, data analysis, and collaboration with cross-functional teams to ensure system stability and business continuity.

Primary Responsibilities
  • Provide L2/L3 production support for mainframe applications and services.
  • Investigate, troubleshoot, and resolve production incidents within defined SLAs.
  • Perform incident triage, root cause analysis, and implement timely resolutions.
  • Monitor and support batch jobs, identify job abends, and ensure successful batch processing.
  • Execute operational runbooks and standard operating procedures (SOPs).
  • Perform DB2 data analysis, reporting, and troubleshooting.
  • Collaborate with business users and technical teams to resolve production issues.
  • Maintain operational documentation, knowledge base articles, and support procedures.
  • Participate in incident communication, status updates, and post-incident reviews.
  • Support workforce management, time reporting, and overtime equalization processes where applicable.
  • Identify opportunities to improve operational efficiency and system reliability.
Required Skills & Qualifications
  • 5+ years of experience in Mainframe Production Support.
  • Strong hands-on experience with COBOL, DB2, VSAM, and Batch Processing.
  • Experience handling L2/L3 production support, incident management, and problem resolution.
  • Strong knowledge of batch scheduling, monitoring, and job abend analysis.
  • Experience with DB2 queries, data analysis, and report generation.
  • Understanding of production support processes, SLA management, and operational procedures.
  • Exposure to C# and VB.NET applications is desirable.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong communication skills with the ability to work effectively with business and technical stakeholders.
  • Ability to work independently in a fast-paced production support environment.
Preferred Qualifications
  • Experience supporting workforce management or time reporting applications.
  • Knowledge of ITIL-based Incident and Problem Management processes.
  • Experience with production monitoring and operational support tools.
  • Ability to support after-hours or on-call production activities when required.

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