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Cloud Support Analyst Jobs (NOW HIRING)

Cloud at Work

Cloud Support Engineer

$80K - $95K/yr

About this Position The Cloud Support Engineer provides advanced remote technical support for Cloud ... Problem Solver - Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.

Socket.dev

Cloud Support Business Analyst

Reston, VA · On-site

Detail-oriented resource that will manage workstreams that support validations of cloud-based ... Good analytical, and problem-solving skills. * Self-starter and able to follow guidance given for ...

New

AlphaSense

Cloud Support Engineer

Use AI tools in your daily work for technical investigations, log analysis, customer communication ... years in technical support, IT operations, cloud operations or a related field. * Working ...

Piper Companies

Cloud Support Technician

Reston, VA · On-site

$125K/yr

Cloud Support Technician Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support ... cause analysis. • Drive recovery efforts with feature teams. • Troubleshoot and resolve ...

ASM Research

Cloud Support Business Analyst

Reston, VA · On-site

Detail-oriented resource that will manage workstreams that support validations of cloud-based ... Good analytical, and problem-solving skills. * Self-starter and able to follow guidance given for ...

ASM Research

Cloud Support Business Analyst

Redmond, WA · On-site

Detail-oriented resource that will manage workstreams that support validations of cloud-based ... Good analytical, and problem-solving skills. * Self-starter and able to follow guidance given for ...

Piper Companies

Cloud Support Technician

Bellevue, WA · On-site

$125K/yr

Cloud Support Technician Join our team at Zachary Piper Solutions in Redmond, WA, as a Cloud ... cause analysis. • Drive recovery efforts with feature teams. • Troubleshoot and resolve ...

AgreeYa Solutions

L2 Cloud Support Engineer

Westerville, OH · On-site

$54 - $72.25/hr

L2 Cloud Support Engineer Job Location: Westerville, OH | Onsite Shift time : 02:00 PM to 11:00 PM ... Perform root cause analysis (RCA) and implement corrective/preventive actions. * Participate in ...

AlphaSense

Cloud Support Engineer

Use AI tools in your daily work for technical investigations, log analysis, customer communication ... years in technical support, IT operations, cloud operations or a related field. * Working ...

BNY Mellon

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables ... Experience with Azure security alerts, audit log review, log analytics, alert triage, and incident ...

BNY

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables ... Experience with Azure security alerts, audit log review, log analytics, alert triage, and incident ...

BNY

Cloud Support Engineer

Pittsburgh, PA

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables ... Experience with Azure security alerts, audit log review, log analytics, alert triage, and incident ...

BNY

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables ... Experience with Azure security alerts, audit log review, log analytics, alert triage, and incident ...

BNY Mellon

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables ... Experience with Azure security alerts, audit log review, log analytics, alert triage, and incident ...

The AES Group

Cloud Support Engineer

San Jose, CA · On-site

Cloud Support Engineer Loc: San Jose, CA (hybrid) Let's create our future together at The AES Group ... Participate in incident response, root cause analysis, and corrective actions * Create and maintain ...

Berriehill Research

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing ... analysis, environmental technologies, and testing and measurement. ARA also prides itself, on ...

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Cloud Support Analyst information

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How much do cloud support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for cloud support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a cloud support analyst?

To thrive as a Cloud Support Analyst, you need a solid understanding of cloud computing concepts, networking, troubleshooting, and a relevant degree or technical certifications such as AWS Certified Solutions Architect or Microsoft Azure Fundamentals. Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud), ticketing systems, and monitoring tools is crucial. Strong problem-solving, communication, and customer service skills help you resolve issues efficiently and support clients effectively. These skills ensure reliable cloud service delivery, customer satisfaction, and the ability to address technical challenges in dynamic environments.

What are some common challenges faced by cloud support analysts, and how can they effectively manage them?

Cloud Support Analysts often encounter challenges such as troubleshooting complex, multi-layered cloud infrastructure issues and managing multiple customer inquiries simultaneously. Staying up-to-date with rapidly evolving cloud technologies is also essential, as platforms and services frequently update. Effective time management, strong communication skills for collaborating with both technical teams and customers, and a proactive approach to continuous learning are key strategies for success. Regularly participating in training sessions and leveraging internal knowledge bases can also help analysts stay ahead.

What is the difference between Cloud Support Analyst vs Cloud Support Engineer?

AspectCloud Support AnalystCloud Support Engineer
CertificationsCompTIA Cloud+, AWS Certified Cloud Practitioner, Microsoft Azure FundamentalsSame as Cloud Support Analyst, often with advanced certifications like AWS Solutions Architect or Azure Solutions Architect
Work EnvironmentCustomer support, troubleshooting, and issue resolution in cloud environmentsDesign, implement, and optimize cloud solutions, often involving more technical configuration
Employer & Industry UsageCloud service providers, IT support firms, enterprise IT departmentsCloud service providers, cloud consulting firms, large enterprises

While both roles involve working with cloud technologies and require similar certifications, the Cloud Support Analyst primarily focuses on troubleshooting and customer support, whereas the Cloud Support Engineer is more involved in technical implementation and system design. The roles often overlap but differ in technical depth and responsibilities.

Is cloud support a good career?

Cloud Support Analysts play a key role in managing and troubleshooting cloud infrastructure, often working with platforms like AWS, Azure, or Google Cloud. The field offers strong job growth, competitive salaries, and opportunities for certification and skill development, making it a viable career choice for those interested in technology and cloud computing. Success in this role typically requires technical skills, problem-solving ability, and ongoing learning to keep up with evolving cloud services.

Is cloud support a stressful job?

Cloud Support Analysts often handle technical issues related to cloud infrastructure, which can involve high-pressure situations, especially during outages or urgent requests. The job requires strong problem-solving skills, attention to detail, and the ability to work under tight deadlines, which can contribute to stress levels. However, workload and stress vary depending on the organization and individual experience.

What does a cloud support analyst do?

A cloud support analyst provides technical assistance for cloud computing services, troubleshooting issues related to cloud infrastructure, applications, and platforms. They often work with tools like AWS, Azure, or Google Cloud, and require knowledge of networking, security, and scripting to resolve customer or internal technical problems efficiently.
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What states have the most Cloud Support Analyst jobs?

States with the most job openings for Cloud Support Analyst jobs include:

What are popular job titles related to Cloud Support Analyst jobs?

For Cloud Support Analyst jobs, the most frequently searched job titles are:

Cloud Support Analyst jobs near you
Infographic showing various Cloud Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

IT & Cloud Support Analyst I

Saint Louis, MO • On-site

Chameleon Integrated Services
IT Services • 201 - 500 employees
Learn more about Chameleon Integrated Servicesexternal

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward-thinking candidates that have strong experience in operational support and can help take to the next level in a proactive stance.
Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.
We offer a Full Benefits package including:
  • Competitive Employee Health Insurance options including dental
  • 100% company paid vision plan
  • 401K plan with generous company match and no vesting period
  • 100% company paid life insurance
  • 100% company paid long and short-term disability insurance
  • Training allowance
  • PTO and more

IT & Cloud Support Analyst I
We are hiring an IT & Cloud Support Analyst I for an AI Reliability team to support our US government customers and drive reliability through processes and systems that ultimately deliver stability to our platforms. You'll join a creative, fast-moving, solutions-oriented group that supports this mission across products and infrastructure.
Leveraging Jira, AWS, Azure, and internal purpose-built tools, you'll provide IT support by serving as the primary point of contact for end-user issues, diagnosing infrastructure or application problems, managing user access, and tracking support tickets through resolution. The ideal candidate pairs a curious mind with a drive to understand complex problems, a passion for clear documentation, and a genuine desire to make people happy, while protecting operational integrity in a fast-paced, high-security environment.
Responsibilities:
  • Own the support queue as first point of contact: new account provisioning, external account requests, access changes, login, MFA, and authentication troubleshooting
  • Run daily smoke tests, monitor internal channels or dashboards, and escalate incidents
  • Create and update technology documentation for customers
  • Work with our dev team to integrate into their development cycle as a product tester
  • Monitor our cloud infrastructure to triage and remediate issues as they surface
  • Proactively suggest and implement improvements to the environments
  • Coordinate across many different teams to champion and drive outcomes

Minimum Requirements:
  • 2 years of experience on a help desk, or as a sysadmin, or DevOps engineer
  • An Associate's or Bachelor's degree in a related field
  • Familiarity with ticketing systems (Jira Service Management), cloud infrastructure, and interpreting dashboards and logs
  • Ability to be onsite 5 days per week, and work either a morning (6a-2p) or afternoon shift (2p-10p)
Nice to have:
  • U.S. citizenship and an active security clearance, or willingness and eligibility to obtain one
  • Experience working within cleared facilities

This role will be onsite in downtown St. Louis and will require 5 days in office each week. Compensation for this position is $26.46 - 33.60 depending on experience and clearance level.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status"
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