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Cloud Support Analyst Jobs (NOW HIRING)

Piper Companies

Cloud Support Technician

Bellevue, WA · On-site

$125K/yr

Cloud Support Technician Join our team at Zachary Piper Solutions in Redmond, WA, as a Cloud ... cause analysis. • Drive recovery efforts with feature teams. • Troubleshoot and resolve ...

AgreeYa Solutions

L2 Cloud Support Engineer

Westerville, OH · Hybrid

$54 - $72.25/hr

L2 Cloud Support Engineer Job Location :: Westerville OH (Onsite) Shift Time : 02:00 PM to 11:00 PM ... Perform root cause analysis (RCA) and implement corrective/preventive actions. * Participate in ...

Piper Companies

Cloud Support Technician

Reston, VA · On-site

$125K/yr

Cloud Support Technician Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support ... cause analysis. • Drive recovery efforts with feature teams. • Troubleshoot and resolve ...

Infosys

Cloud Support Engineer

Plano, TX · On-site

$53.75 - $71.75/hr

The Cloud Support Engineer will be responsible for resolving complex incidents, conducting ... analyses, and document findings with preventive recommendations • Participate in evaluation of ...

Infosys

Cloud Support Engineer

Reston, VA · On-site

$58 - $77.75/hr

As a Cloud Support Engineer, you will collaborate with internal and client teams to resolve complex ... analyses, and document findings with preventive recommendations • Participate in evaluation of ...

VusionGroup SA

Cloud Support Expert

Coppell, TX · On-site

Company Description Cloud Support Expert Are you ready to develop the future of retail? As the ... Experience with logs analysis through tools, such as Sumologic or Azure Application Insight.

VusionGroup SA

Cloud Support Expert

Coppell, TX · On-site

Company Description Cloud Support Expert Are you ready to develop the future of retail? As the ... Experience with logs analysis through tools, such as Sumologic or Azure Application Insight.

Infosys

Cloud Support Engineer

Tempe, AZ · On-site

$54.25 - $72.50/hr

In the role of Cloud Support Engineer, you will collaborate with teams to resolve complex incidents ... analyses, and document findings with preventive recommendations • Participate in evaluation of ...

Infosys

Cloud Support Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

In the role of Cloud Support Engineer, you will collaborate with teams to resolve complex incidents ... analyses, and document findings with preventive recommendations • Participate in evaluation of ...

BNY

Cloud Support Engineer

Pittsburgh, PA

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables ... Experience with Azure security alerts, audit log review, log analytics, alert triage, and incident ...

Infosys

Cloud Support Engineer

Richardson, TX · On-site

$50.75 - $67.75/hr

... analyses, and document findings with preventive recommendations • Participate in evaluation of ... Required : • Maintain AWS cloud platforms supporting microservices and data-driven workloads. • ...

BNY

Cloud Support Engineer

Pittsburgh, PA

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables ... Experience with Azure security alerts, audit log review, log analytics, alert triage, and incident ...

Hynes and Khater

Cloud Support Engineer Lead

Houston, TX · On-site

$52 - $69.50/hr

Understand and analyze complex cloud/SAAS infrastructure architectures * Ability to trace ... Provide support and analysis during deployments to multiple environments. * Create and maintain ...

Hynes and Khater

Cloud Support Engineer Lead

Houston, TX

$52 - $69.50/hr

Understand and analyze complex cloud/SAAS infrastructure architectures * Ability to trace ... Provide support and analysis during deployments to multiple environments. * Create and maintain ...

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All JobsCloud Support Analyst Jobs

Cloud Support Analyst information

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$14

$31

$56

How much do cloud support analyst jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for cloud support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is the difference between Cloud Support Analyst vs Cloud Support Engineer?

AspectCloud Support AnalystCloud Support Engineer
CertificationsCompTIA Cloud+, AWS Certified Cloud Practitioner, Microsoft Azure FundamentalsSame as Cloud Support Analyst, often with advanced certifications like AWS Solutions Architect or Azure Solutions Architect
Work EnvironmentCustomer support, troubleshooting, and issue resolution in cloud environmentsDesign, implement, and optimize cloud solutions, often involving more technical configuration
Employer & Industry UsageCloud service providers, IT support firms, enterprise IT departmentsCloud service providers, cloud consulting firms, large enterprises

While both roles involve working with cloud technologies and require similar certifications, the Cloud Support Analyst primarily focuses on troubleshooting and customer support, whereas the Cloud Support Engineer is more involved in technical implementation and system design. The roles often overlap but differ in technical depth and responsibilities.

What does a Cloud Support Analyst do?

A Cloud Support Analyst assists organizations and users in managing, troubleshooting, and optimizing their cloud-based systems and services. They provide technical support for cloud platforms such as AWS, Azure, or Google Cloud, resolving issues related to connectivity, performance, and security. Their role often involves monitoring cloud environments, responding to incidents, and helping clients implement best practices to ensure reliability and scalability. Additionally, they may assist with onboarding, migrations, and updates to cloud infrastructure.

What are some common challenges faced by Cloud Support Analysts, and how can they effectively manage them?

Cloud Support Analysts often encounter challenges such as troubleshooting complex, multi-layered cloud infrastructure issues and managing multiple customer inquiries simultaneously. Staying up-to-date with rapidly evolving cloud technologies is also essential, as platforms and services frequently update. Effective time management, strong communication skills for collaborating with both technical teams and customers, and a proactive approach to continuous learning are key strategies for success. Regularly participating in training sessions and leveraging internal knowledge bases can also help analysts stay ahead.

What are the key skills and qualifications needed to thrive as a Cloud Support Analyst, and why are they important?

To thrive as a Cloud Support Analyst, you need a solid understanding of cloud computing concepts, networking, troubleshooting, and a relevant degree or technical certifications such as AWS Certified Solutions Architect or Microsoft Azure Fundamentals. Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud), ticketing systems, and monitoring tools is crucial. Strong problem-solving, communication, and customer service skills help you resolve issues efficiently and support clients effectively. These skills ensure reliable cloud service delivery, customer satisfaction, and the ability to address technical challenges in dynamic environments.
More about Cloud Support Analyst jobs
What states have the most Cloud Support Analyst jobs? States with the most job openings for Cloud Support Analyst jobs include:
What job categories do people searching Cloud Support Analyst jobs look for? The top searched job categories for Cloud Support Analyst jobs are:
Cloud Support Analyst jobs near you
Infographic showing various Cloud Support Analyst job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 79% Physical, 6% Hybrid, and 15% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

L2 Cloud Support Engineer (F2F)-Azure

Virtuous Tech Inc

Westerville, OH • Hybrid

$54 - $72.25/hr

Other

Posted 12 days ago

Job description

Job Title: L2 Cloud Support Engineer
Job Location: Phoenix, AZ or Westerville, OH | Onsite 5 days a week
Description:
AgreeYa is a global Systems Integrator and is seeking an experienced L2 Cloud Support Engineer to join our growing team. Be the backbone of operational visibility for mission-critical financial applications.
L2 Cloud Support Engineer
Join a dynamic team as an L2 Cloud Support Engineer, responsible for driving the reliability, performance, and security of enterprise-scale networks and cloud environments. This role involves troubleshooting complex issues, leading system upgrades, performing proactive health checks, and collaborating with various teams.

  • Deploy, configure, manage, and troubleshoot Azure Virtual Machines, Storage Accounts, Virtual Networks, Load Balancers, and App Services.
  • Administer Microsoft Entra ID (Azure AD), AD Connect, Hybrid Identity, VPNs, and ExpressRoute.
  • Serve as the escalation point for complex L2 infrastructure incidents, performing root cause analysis (RCA).
  • Develop and maintain automation scripts using PowerShell and other scripting languages.
  • Monitor infrastructure health, system performance, and security compliance.
  • Manage backup policies and disaster recovery plans using Azure Site Recovery.
  • Create and maintain infrastructure documentation, process documents, and configuration records.
  • Provide technical guidance and mentorship to junior team members.

 
REQUIRED SKILLS

  • Microsoft Azure (Compute, Networking, Storage)
  • Microsoft Entra ID (Azure AD)
  • Azure Monitoring & Security
  • Hybrid Cloud Infrastructure
  • VMware / Hyper-V Administration
  • Windows Server Administration
  • VPN & ExpressRoute Connectivity
  • PowerShell Scripting
  • Incident & Change Management
  • Root Cause Analysis (RCA)

 
PREFERRED SKILLS

  • Microsoft 365 Administration
  • Exchange Administration
  • Backup & Disaster Recovery Solutions
  • IT Infrastructure Monitoring Tools
  • ITIL Process Knowledge

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