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Cloud Support Analyst Jobs (NOW HIRING)

Cloud at Work

Cloud Support Engineer

$80K - $95K/yr

About this Position The Cloud Support Engineer provides advanced remote technical support for Cloud ... Problem Solver - Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

As an IT Support Analyst, you'll be the front line of technical support - helping customers resolve ... Build foundational AWS troubleshooting skills, assisting with cloud support tickets as your ...

Innovative Solutions

IT Support Analyst

Rochester, NY

$65K - $65K/yr

As an IT Support Analyst, you'll be the front line of technical support -- helping customers ... Build foundational AWS troubleshooting skills, assisting with cloud support tickets as your ...

Crusoe

Cloud Support Engineer

Sunnyvale, CA · On-site

$66.25 - $88.75/hr

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...

Crusoe

Cloud Support Engineer

Bellevue, WA · On-site

$63 - $84/hr

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...

AgreeYa Solutions

L2 Cloud Support Engineer

Westerville, OH · On-site

$54 - $72.25/hr

L2 Cloud Support Engineer Job Location: Westerville, OH | Onsite Shift time : 02:00 PM to 11:00 PM ... Perform root cause analysis (RCA) and implement corrective/preventive actions. * Participate in ...

Crusoe

Cloud Support Engineer

Dallas, TX · On-site

$55.50 - $74/hr

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...

Piper Companies

Cloud Support Technician

Bellevue, WA · On-site

$125K/yr

Cloud Support Technician Join our team at Zachary Piper Solutions in Redmond, WA, as a Cloud ... cause analysis. • Drive recovery efforts with feature teams. • Troubleshoot and resolve ...

Crusoe

Cloud Support Engineer

Denver, CO · On-site

$57.50 - $76.75/hr

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...

Piper Companies

Cloud Support Technician

Reston, VA · On-site

$125K/yr

Cloud Support Technician Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support ... cause analysis. • Drive recovery efforts with feature teams. • Troubleshoot and resolve ...

Crusoe

Cloud Support Engineer

Manhattan, NY · On-site

$61.50 - $82.25/hr

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...

Crusoe

Cloud Support Engineer

San Francisco, CA · On-site

$65.75 - $87.75/hr

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...

Crusoe

Cloud Support Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...

Crusoe

Cloud Support Engineer

San Francisco, CA · On-site

$65.75 - $87.75/hr

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...

Crusoe

Cloud Support Engineer

New York, NY · On-site

$61 - $81.50/hr

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...

Crusoe

Cloud Support Engineer

Seattle, WA · On-site

$63.50 - $84.75/hr

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...

Crusoe

Cloud Support Engineer

Bellevue, WA · On-site

$63 - $84/hr

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...

Crusoe

Cloud Support Engineer

San Francisco, CA · On-site

$65.75 - $87.75/hr

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...

Crusoe

Cloud Support Engineer

Sunnyvale, CA · On-site

$65.50 - $87.50/hr

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...

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Cloud Support Analyst information

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$14

$31

$56

How much do cloud support analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for cloud support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a cloud support analyst?

To thrive as a Cloud Support Analyst, you need a solid understanding of cloud computing concepts, networking, troubleshooting, and a relevant degree or technical certifications such as AWS Certified Solutions Architect or Microsoft Azure Fundamentals. Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud), ticketing systems, and monitoring tools is crucial. Strong problem-solving, communication, and customer service skills help you resolve issues efficiently and support clients effectively. These skills ensure reliable cloud service delivery, customer satisfaction, and the ability to address technical challenges in dynamic environments.

What are some common challenges faced by cloud support analysts, and how can they effectively manage them?

Cloud Support Analysts often encounter challenges such as troubleshooting complex, multi-layered cloud infrastructure issues and managing multiple customer inquiries simultaneously. Staying up-to-date with rapidly evolving cloud technologies is also essential, as platforms and services frequently update. Effective time management, strong communication skills for collaborating with both technical teams and customers, and a proactive approach to continuous learning are key strategies for success. Regularly participating in training sessions and leveraging internal knowledge bases can also help analysts stay ahead.

What is the difference between Cloud Support Analyst vs Cloud Support Engineer?

AspectCloud Support AnalystCloud Support Engineer
CertificationsCompTIA Cloud+, AWS Certified Cloud Practitioner, Microsoft Azure FundamentalsSame as Cloud Support Analyst, often with advanced certifications like AWS Solutions Architect or Azure Solutions Architect
Work EnvironmentCustomer support, troubleshooting, and issue resolution in cloud environmentsDesign, implement, and optimize cloud solutions, often involving more technical configuration
Employer & Industry UsageCloud service providers, IT support firms, enterprise IT departmentsCloud service providers, cloud consulting firms, large enterprises

While both roles involve working with cloud technologies and require similar certifications, the Cloud Support Analyst primarily focuses on troubleshooting and customer support, whereas the Cloud Support Engineer is more involved in technical implementation and system design. The roles often overlap but differ in technical depth and responsibilities.

Is cloud support a good career?

Cloud Support Analysts play a key role in managing and troubleshooting cloud infrastructure, often working with platforms like AWS, Azure, or Google Cloud. The field offers strong job growth, competitive salaries, and opportunities for certification and skill development, making it a viable career choice for those interested in technology and cloud computing. Success in this role typically requires technical skills, problem-solving ability, and ongoing learning to keep up with evolving cloud services.

Is cloud support a stressful job?

Cloud Support Analysts often handle technical issues related to cloud infrastructure, which can involve high-pressure situations, especially during outages or urgent requests. The job requires strong problem-solving skills, attention to detail, and the ability to work under tight deadlines, which can contribute to stress levels. However, workload and stress vary depending on the organization and individual experience.

What does a cloud support analyst do?

A cloud support analyst provides technical assistance for cloud computing services, troubleshooting issues related to cloud infrastructure, applications, and platforms. They often work with tools like AWS, Azure, or Google Cloud, and require knowledge of networking, security, and scripting to resolve customer or internal technical problems efficiently.
More about Cloud Support Analyst jobs

What states have the most Cloud Support Analyst jobs?

States with the most job openings for Cloud Support Analyst jobs include:

What job categories do people searching Cloud Support Analyst jobs look for?

The top searched job categories for Cloud Support Analyst jobs are:

Cloud Support Analyst jobs near you
Infographic showing various Cloud Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

IT & Cloud Support Analyst I - Paid Training Program with Security Clearance

LaunchCode

Saint Louis, MO • On-site

$26.46 - $33.60/hr

Other

Posted 3 days ago

New

Job description

IT & Cloud Support Analyst I We are hiring an IT & Cloud Support Analyst I for an AI Reliability team to support our US government customers and drive reliability through processes and systems that ultimately deliver stability to our platforms. You'll join a creative, fast-moving, solutions-oriented group that supports this mission across products and infrastructure. Leveraging Jira, AWS, Azure, and internal purpose-built tools, you'll provide IT support by serving as the primary point of contact for end-user issues, diagnosing infrastructure or application problems, managing user access, and tracking support tickets through resolution. The ideal candidate pairs a curious mind with a drive to understand complex problems, a passion for clear documentation, and a genuine desire to make people happy, while protecting operational integrity in a fast-paced, high-security environment. A candidate new to the entire technology stack is estimated to require approximately 50–70 hours of training (4–6 weeks of paid training, part-time). However, someone missing only one or two components could be ready in just a few days. LaunchCode leverages a combination of staff expertise and industry-leading learning platforms (e.g., Pluralsight, GitLab University) to tailor training to each candidate's individual skill gaps. Training options include:
GitLab CI/CD pipelines (primary specialization)
Kubernetes fundamentals
Amazon EKS (Kubernetes on AWS)
AWS fundamentals (EC2, S3, IAM, EBS, ECR)
Terraform (Infrastructure as Code)
Istio (service mesh/networking)
Argo CD (GitOps deployment)
Elastic (monitoring and alerting)
Git commit-history triage ("who broke the pipeline")
QA testing (smoke, UI, and performance testing)
Service support fundamentals Possession of an active Secret or TS/SCI clearance
Location & Compensation
Location: Onsite in downtown St. Louis, 5 days per week until training is complete, then hybrid work model.
Pay: $26.46 – $33.60/hour depending on experience and clearance level You Will
- Own the support queue as first point of contact: new account provisioning, external account requests, access changes, login, MFA, and authentication troubleshooting
- Run daily smoke tests, monitor internal channels or dashboards, and escalate incidents
- Create and update technology documentation for customers
- Work with our dev team to integrate into their development cycle as a product tester
- Monitor our cloud infrastructure to triage and remediate issues as they surface
- Proactively suggest and implement improvements to our environments
- Coordinate across many different teams to champion and drive outcomes At a Minimum, You Have
- Some technical experience, whether as a hobbyist or a professional (relevant education counts too)
- Attention to detail and personal workflows that produce reliable outcomes
- A curious mind, the drive to understand complex systems, and an understanding of the downstream effects of your decisions
- Genuine interest in technology and the puzzle underneath each issue
- Ability to be onsite 5 days per week, working either a morning (6a–2p) or afternoon (2p–10p) shift Ideally, You Have
- 2 years of experience on a help desk, or as a sysadmin or DevOps engineer
- An Associate's or Bachelor's degree in a related field
- Familiarity with ticketing systems (Jira Service Management), cloud infrastructure, and interpreting dashboards and logs
- Experience working within cleared facilities

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