ZipRecruiter

Log In

1

Cloud Support Analyst Jobs (NOW HIRING)

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

As an IT Support Analyst, you'll be the front line of technical support - helping customers resolve ... Build foundational AWS troubleshooting skills, assisting with cloud support tickets as your ...

Piper Companies

Cloud Support Technician

Bellevue, WA · On-site

$125K/yr

Cloud Support Technician Join our team at Zachary Piper Solutions in Redmond, WA, as a Cloud ... cause analysis. • Drive recovery efforts with feature teams. • Troubleshoot and resolve ...

Piper Companies

Cloud Support Technician

Reston, VA · On-site

$125K/yr

Cloud Support Technician Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support ... cause analysis. • Drive recovery efforts with feature teams. • Troubleshoot and resolve ...

AgreeYa Solutions

L2 Cloud Support Engineer

Phoenix, AZ · On-site

$55.25 - $74/hr

L2 Cloud Support Engineer Job Location: Phoenix AZ | Onsite 5 days a week Shift time :: 6 AM to 3 ... Perform root cause analysis (RCA) and implement corrective/preventive actions. * Participate in ...

BNY

Cloud Support Engineer

Pittsburgh, PA

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables ... Experience with Azure security alerts, audit log review, log analytics, alert triage, and incident ...

VusionGroup SA

Cloud Support Expert

Coppell, TX · On-site

Company Description Cloud Support Expert Are you ready to develop the future of retail? As the ... Experience with logs analysis through tools, such as Sumologic or Azure Application Insight.

VusionGroup SA

Cloud Support Expert

Coppell, TX · On-site

Company Description Cloud Support Expert Are you ready to develop the future of retail? As the ... Experience with logs analysis through tools, such as Sumologic or Azure Application Insight.

BNY

Cloud Support Engineer

Pittsburgh, PA

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables ... Experience with Azure security alerts, audit log review, log analytics, alert triage, and incident ...

BNY Mellon

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables ... Experience with Azure security alerts, audit log review, log analytics, alert triage, and incident ...

BNY Mellon

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables ... Experience with Azure security alerts, audit log review, log analytics, alert triage, and incident ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Company Description Acumen Solutions is the trusted leader in Enterprise Cloud Transformation ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Company Description Acumen Solutions is the trusted leader in Enterprise Cloud Transformation ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...

next page

Showing results 1-20

People also search for

All JobsCloud Support Analyst Jobs

Cloud Support Analyst information

See salary details

$14

$31

$56

How much do cloud support analyst jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for cloud support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

Is cloud support a stressful job?

Cloud Support Analysts often handle technical issues related to cloud infrastructure, which can involve tight deadlines and high-pressure situations, especially during system outages or critical incidents. The role requires strong problem-solving skills, attention to detail, and the ability to manage multiple tasks, which can contribute to stress levels. However, workload and stress vary depending on the organization, team size, and individual experience.

What is the difference between Cloud Support Analyst vs Cloud Support Engineer?

AspectCloud Support AnalystCloud Support Engineer
CertificationsCompTIA Cloud+, AWS Certified Cloud Practitioner, Microsoft Azure FundamentalsSame as Cloud Support Analyst, often with advanced certifications like AWS Solutions Architect or Azure Solutions Architect
Work EnvironmentCustomer support, troubleshooting, and issue resolution in cloud environmentsDesign, implement, and optimize cloud solutions, often involving more technical configuration
Employer & Industry UsageCloud service providers, IT support firms, enterprise IT departmentsCloud service providers, cloud consulting firms, large enterprises

While both roles involve working with cloud technologies and require similar certifications, the Cloud Support Analyst primarily focuses on troubleshooting and customer support, whereas the Cloud Support Engineer is more involved in technical implementation and system design. The roles often overlap but differ in technical depth and responsibilities.

Is cloud an entry level job?

A Cloud Support Analyst role can be entry level, especially for candidates with basic knowledge of cloud platforms like AWS or Azure and some technical skills. However, many positions require relevant certifications, such as AWS Certified Cloud Practitioner, and some experience with networking, scripting, or system administration. Entry-level roles often focus on supporting cloud infrastructure and troubleshooting issues under supervision.

What does a cloud support analyst do?

A cloud support analyst provides technical assistance for cloud computing services, troubleshooting issues related to cloud infrastructure, applications, and platforms. They often work with tools like AWS, Azure, or Google Cloud, and require knowledge of networking, security, and scripting to resolve client problems efficiently.

What are some common challenges faced by Cloud Support Analysts, and how can they effectively manage them?

Cloud Support Analysts often encounter challenges such as troubleshooting complex, multi-layered cloud infrastructure issues and managing multiple customer inquiries simultaneously. Staying up-to-date with rapidly evolving cloud technologies is also essential, as platforms and services frequently update. Effective time management, strong communication skills for collaborating with both technical teams and customers, and a proactive approach to continuous learning are key strategies for success. Regularly participating in training sessions and leveraging internal knowledge bases can also help analysts stay ahead.

What are the key skills and qualifications needed to thrive as a Cloud Support Analyst, and why are they important?

To thrive as a Cloud Support Analyst, you need a solid understanding of cloud computing concepts, networking, troubleshooting, and a relevant degree or technical certifications such as AWS Certified Solutions Architect or Microsoft Azure Fundamentals. Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud), ticketing systems, and monitoring tools is crucial. Strong problem-solving, communication, and customer service skills help you resolve issues efficiently and support clients effectively. These skills ensure reliable cloud service delivery, customer satisfaction, and the ability to address technical challenges in dynamic environments.

Is cloud support in demand?

Cloud support analysts are in high demand due to the increasing adoption of cloud computing across industries. Employers seek professionals skilled in cloud platforms like AWS, Azure, or Google Cloud, often requiring certifications and knowledge of troubleshooting, networking, and security. The role offers strong job growth prospects as organizations continue migrating to cloud environments.
More about Cloud Support Analyst jobs
What states have the most Cloud Support Analyst jobs? States with the most job openings for Cloud Support Analyst jobs include:
What job categories do people searching Cloud Support Analyst jobs look for? The top searched job categories for Cloud Support Analyst jobs are:
Cloud Support Analyst jobs near you
Infographic showing various Cloud Support Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% Hybrid, and 50% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
IT Support Analyst

IT Support Analyst

Innovative Solutions

Rochester, NY • On-site

$65K - $65K/yr

Full-time

Posted 6 days ago

Job description

As an IT Support Analyst, you'll be the front line of technical support - helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared queue on time and on SLA. You'll troubleshoot desktop, end-user, and Microsoft 365 problems for our traditional IT services customers, escalate to Engineering when needed, and build foundational AWS cloud support skills as your experience grows. In this role, you'll work directly with customers and internal teams to deliver clear, timely communication throughout the life of every ticket - ensuring issues are resolved efficiently, customer satisfaction stays high, and our operational runbooks keep improving along the way.
What You'll Do:
  • Assist customers via email, phone, and chat to troubleshoot and resolve day-to-day IT issues
  • Provide clear, concise, and timely communication to internal and external stakeholders throughout the life of a ticket
  • Proactively detect, troubleshoot, and resolve issues affecting customer systems, coordinating with and escalating to Engineering when necessary
  • Monitor a shared ticket queue and work tickets in order of priority and urgency, meeting SLA commitments
  • Provide hands-on desktop and end-user support (hardware, software, Microsoft 365) for our traditional IT services customers
  • Build foundational AWS troubleshooting skills, assisting with cloud support tickets as your experience grows
  • Leverage a growing library of operational runbooks to help solve problems and identify opportunities to improve them
  • Provide off-hours support on a rotational basis

Required Skills:
  • 1-3 years of related IT experience
  • Ability to clearly follow processes and procedures, and make sound decisions
  • Experience with ticketing/helpdesk systems like Autotask, ConnectWise, JIRA, ZenDesk, or similar
  • Desktop and end-user troubleshooting experience (Windows, Microsoft 365, and common business applications)
  • Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • Exposure to cloud platforms (AWS or similar) is a plus, but not required - we'll teach you the rest
  • A positive attitude, a passion for dealing with customers, and a knack for problem solving

Preferred:
  • You enjoy digging into customer problems and driving them to a successful resolution
  • You know your limits and aren't afraid to escalate or ask for help
  • You're curious about cloud computing, AI, and the broader tech industry, and eager to keep learning
  • You communicate clearly and professionally, even when a customer is frustrated
  • You stay organized and manage your time well across a busy ticket queue
  • You're comfortable supporting both traditional on-prem IT and cloud-based environments, and motivated to grow your AWS skills over time

$65,000 - $65,000.01 a year
The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply