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Cloud Support Associate Jobs (NOW HIRING)

Symmetrio

Cloud Support Engineer

The Cloud Support Engineer will be a trusted technical face to our customer's stakeholders ... AWS Certified Advanced Networking - Specialty OR AWS Certified SysOps Administrator - Associate ...

TEKsystems

Cloud Support Engineer

Seattle, WA · Hybrid

$60 - $70/hr

Cloud Support Engineer Location: Seattle, WA (Hybrid, 3 Days Onsite) Seeking a Cloud Operations ... AWS Solutions Architect Associate certification or equivalent experience. * Strong experience with ...

Berriehill Research

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing ... Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing ... Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing ... Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and ...

Berriehill Research

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing ... Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and ...

Crusoe

Senior Cloud Support Engineer

Denver, CO · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... , System Administrator. * Cloud Expertise: Deep understanding of specific cloud platforms and ...

Crusoe

Senior Cloud Support Engineer

Denver, CO · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... , System Administrator. * Cloud Expertise: Deep understanding of specific cloud platforms and ...

Crusoe

Senior Cloud Support Engineer

Dallas, TX · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... , System Administrator. * Cloud Expertise: Deep understanding of specific cloud platforms and ...

Crusoe

Senior Cloud Support Engineer

New York, NY · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... , System Administrator. * Cloud Expertise: Deep understanding of specific cloud platforms and ...

AI Chopping Block

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... , System Administrator. * Cloud Expertise: Deep understanding of specific cloud platforms and ...

Crusoe

Senior Cloud Support Engineer

Dallas, TX · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... , System Administrator. * Cloud Expertise: Deep understanding of specific cloud platforms and ...

Crusoe

Senior Cloud Support Engineer

Denver, CO · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... , System Administrator. * Cloud Expertise: Deep understanding of specific cloud platforms and ...

Crusoe

Senior Cloud Support Engineer

New York, NY · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... , System Administrator. * Cloud Expertise: Deep understanding of specific cloud platforms and ...

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Cloud Support Associate information

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How much do cloud support associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for cloud support associate in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a cloud support associate?

Cloud Support Associates are IT professionals who provide technical assistance and troubleshooting support for cloud-based services and infrastructure. They help customers and internal teams resolve issues related to cloud platforms, such as connectivity, configuration, deployment, and performance. These associates often work with services like AWS, Azure, or Google Cloud, and require knowledge of cloud technologies, networking, and customer service. Their goal is to ensure users can effectively use cloud resources and resolve any technical challenges promptly.

What are the key skills and qualifications needed to thrive as a cloud support associate?

To thrive as a Cloud Support Associate, you need a solid understanding of cloud computing concepts, networking, and operating systems, often supported by a degree in computer science or related field. Familiarity with major cloud platforms (such as AWS, Azure, or Google Cloud), ticketing systems, and relevant certifications like AWS Certified Cloud Practitioner is highly valuable. Excellent problem-solving, communication, and customer service skills set top performers apart in this role. These skills ensure timely and effective resolution of customer issues, fostering reliability and satisfaction in cloud service delivery.

What are some common challenges faced by cloud support associates and how can they be addressed?

Cloud Support Associates often encounter challenges such as troubleshooting complex technical issues, managing multiple customer cases simultaneously, and keeping up with rapidly evolving cloud technologies. To address these, it's important to develop strong problem-solving and time management skills, actively participate in team knowledge-sharing sessions, and pursue continuous learning through internal training and certification opportunities. Collaborating with senior engineers and leveraging documentation can also help resolve issues efficiently while building expertise.

Is an AWS cloud support associate a good job?

An AWS Cloud Support Associate is a technical support role that involves assisting customers with cloud infrastructure issues using AWS tools and services. It offers opportunities for skill development in cloud computing, troubleshooting, and certifications like AWS Certified Support Engineer, with typical work hours and a focus on customer service and technical problem-solving.

Is cloud support a stressful job?

Cloud Support Associates often handle technical issues, troubleshoot customer problems, and work under time-sensitive conditions, which can contribute to stress. However, the level of stress varies depending on workload, experience, and workplace environment, with some roles offering structured schedules and support tools to manage pressure.

What cities are hiring for Cloud Support Associate jobs?

Cities with the most Cloud Support Associate job openings:

What are the most commonly searched types of Cloud Support jobs?

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What states have the most Cloud Support Associate jobs?

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Infographic showing various Cloud Support Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Cloud Support Engineer

Seattle, WA • On-site

Alltech Consulting Services, Inc.
IT Services • 201 - 500 employees
Learn more about Alltech Consulting Services, Inc.external

$63.50 - $84.75/hr

Other

Posted 16 days ago

Job description

Eligible candidates must be local to Seattle, WA only!
 
 
 
Job Description:

Basic Purpose:

The Cloud Support Engineer is responsible for administration of key SaaS platforms and frontline operational support of Parametric’s AWS hosted cloud environment, including Monitoring, Identity and Secrets Management, Backups, Recovery, and Incident Response.

This role provides frontline operational support for Parametric’s cloud environment (a Company's acquisition), including over 100 production AWS applications and critical SaaS platforms. The engineer partners with Cloud Platform Engineering, Development, Security, and Site Reliability Engineering teams to deliver secure, scalable, and highly available cloud solutions while supporting ongoing business growth and the migration of legacy data center workloads to AWS.

Primary Responsibilities:

  • Provide Tier 1/Tier 2 cloud infrastructure support, incident management, and request fulfillment for Parametric’s Cloud infrastructure supporting 100+ production AWS applications
  • Administer Parametric SaaS platforms (Snowflake, MongoDB Atlas, Confluent Cloud), including platform onboarding, access management, monitoring, security guardrails, and support for audit and risk remediation
  • Support day-to-day production operations across AWS and SaaS platforms, ensuring availability, stability, and adherence to operational standards
  • Monitor support queues and respond to Cloud incidents, service requests, and operational escalations
  • Support Identity and Access Management across AWS and SaaS platforms
  • Implement centralized observability and monitoring for supported platforms
  • Perform Cloud backup and recovery operations for production applications
  • Assist with implementation and enforcement of Cloud Security policies and guardrails
  • Create and maintain Terraform Infrastructure-as-Code (IaC) for platform configuration
  • Support audit and regulatory activities, including evidence collection, control validation, and remediation tracking
  • Support Parametric’s data center migration to AWS, including operational onboarding of migrated applications and post-migration stabilization
  • Create and maintain documentation related to cloud operations, support processes, and platform configurations
  • Mentor junior team members on secure Cloud Operations practices and IaC
  • Stay current with industry trends and drive continuous improvement in cloud operations

Job Requirements:

* AWS Cloud Architect Associate certification or equivalent

* 3+ years’ hands-on AWS Support experience

* 6+ years hands-on experience in Information Technology roles

* Strong knowledge of Terraform, Python, and source control (Github)

* Knowledge of Identity and Access Management technologies and best practices

* Experience with Agile methodologies and tooling (Jira)

* Familiarity with cross-cloud monitoring solutions (DataDog preferred)

* Cloud Incident Management experience and ability to participate in on-call rotation

* Experience with backup and recovery tooling (AWS Backup preferred)

* Experience working in Linux/UNIX

* Strong written and verbal communication, documentation, and organizational skills, with the ability to operate effectively both independently and within a team

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