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Cloud Support Associate Jobs (NOW HIRING)

CACI International, Inc.

Cloud Support Engineer

Hanover, MD · On-site

$55.50 - $74.25/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent practical experience * 3+ years of experience in a help desk, IT support, or cloud ...

MANTECH

Cloud Support Engineer Nights

Tysons, VA · Hybrid

$56 - $74.75/hr

The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing ... An associate's degree in computer science, Information Systems, Engineering, Mathematics, or ...

MANTECH

Cloud Support Engineer Nights

Tysons, VA · Hybrid

$56 - $74.75/hr

The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing ... An associate's degree in computer science, Information Systems, Engineering, Mathematics, or ...

MANTECH

Senior Cloud Support Engineer

Tysons, VA

The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to ... Associate's degree (or 2 years of equivalent experience) and 2 years of additional experience may ...

MANTECH

Senior Cloud Support Engineer

Tysons, VA

The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to ... Associate's degree (or 2 years of equivalent experience) and 2 years of additional experience may ...

Hynes and Khater

Cloud Support Engineer Lead

Houston, TX · On-site

$52 - $69.50/hr

The Cloud Support Engineer Lead is primarily responsible for implementing and maintaining process ... Azure Fundamentals, Azure Administrator Associate or Azure Developer Associate * Azure Kubernetes

Hynes and Khater

Cloud Support Engineer Lead

Houston, TX · On-site

$52 - $69.50/hr

The Cloud Support Engineer Lead is primarily responsible for implementing and maintaining process ... Azure Fundamentals, Azure Administrator Associate or Azure Developer Associate * Azure Kubernetes

Hynes & Khater

Cloud Support Engineer Lead

Houston, TX · On-site

$52 - $69.50/hr

The Cloud Support Engineer Lead is primarily responsible for implementing and maintaining process ... Azure Fundamentals, Azure Administrator Associate or Azure Developer Associate * Azure Kubernetes

ARA

Tier 2 Cloud Support

San Antonio, TX · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing ... Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and ...

ARA

Tier 1 Cloud Support

San Antonio, TX · On-site

If you are looking for a career as a Tier 1 Cloud Support agent and you are interested in designing ... Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and ...

Crusoe

Senior Cloud Support Engineer

Denver, CO · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... , System Administrator. * Cloud Expertise: Deep understanding of specific cloud platforms and ...

Alarm.com

Cloud Operations Support Associate

Mclean, VA

$17.50 - $22.50/hr

Cloud Operations Support Associate Tysons, Virginia Position Overview Cloud Operations Support Associates are responsible for real-time monitoring, incident triage, and first-level escalation of ...

A&T Systems

Cloud Services Specialist

Silver Spring, MD · On-site

Coordinate with procurement, legal, finance, and technical teams to support contract negotiations ... Cloud Service Provider Associate or Professional-level certifications * ITIL Foundation or related ...

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How much do cloud support associate jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for cloud support associate in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are Cloud Support Associates?

Cloud Support Associates are IT professionals who provide technical assistance and troubleshooting support for cloud-based services and infrastructure. They help customers and internal teams resolve issues related to cloud platforms, such as connectivity, configuration, deployment, and performance. These associates often work with services like AWS, Azure, or Google Cloud, and require knowledge of cloud technologies, networking, and customer service. Their goal is to ensure users can effectively use cloud resources and resolve any technical challenges promptly.

What is the role of a cloud support associate?

A cloud support associate provides technical assistance to customers and internal teams regarding cloud computing services, troubleshooting issues, and ensuring smooth operation of cloud platforms like AWS, Azure, or Google Cloud. They often work with cloud management tools, assist with deployment, and may hold certifications such as AWS Certified Solutions Architect or Microsoft Certified: Azure Fundamentals.

What is the most entry level cloud job?

An entry-level cloud job often refers to roles like Cloud Support Associate or Cloud Technician, which typically require basic knowledge of cloud platforms such as AWS, Azure, or Google Cloud. These positions usually involve troubleshooting, customer support, or assisting with cloud deployments and may require foundational certifications like AWS Certified Cloud Practitioner or similar. They are suitable for individuals starting their careers in cloud computing with minimal experience.

What are the key skills and qualifications needed to thrive as a Cloud Support Associate, and why are they important?

To thrive as a Cloud Support Associate, you need a solid understanding of cloud computing concepts, networking, and operating systems, often supported by a degree in computer science or related field. Familiarity with major cloud platforms (such as AWS, Azure, or Google Cloud), ticketing systems, and relevant certifications like AWS Certified Cloud Practitioner is highly valuable. Excellent problem-solving, communication, and customer service skills set top performers apart in this role. These skills ensure timely and effective resolution of customer issues, fostering reliability and satisfaction in cloud service delivery.

What skills do cloud support associates need?

Cloud Support Associates need strong technical skills in cloud platforms such as AWS, Azure, or Google Cloud, along with knowledge of networking, operating systems, and scripting languages like Python or Bash. Excellent problem-solving, communication, and customer service skills are essential, as well as the ability to troubleshoot technical issues and work with cloud management tools. Certifications like AWS Certified Solutions Architect or CompTIA Cloud+ can enhance job prospects.

What are some common challenges faced by Cloud Support Associates and how can they be addressed?

Cloud Support Associates often encounter challenges such as troubleshooting complex technical issues, managing multiple customer cases simultaneously, and keeping up with rapidly evolving cloud technologies. To address these, it's important to develop strong problem-solving and time management skills, actively participate in team knowledge-sharing sessions, and pursue continuous learning through internal training and certification opportunities. Collaborating with senior engineers and leveraging documentation can also help resolve issues efficiently while building expertise.

How much does a cloud support associate make?

A cloud support associate typically earns between $50,000 and $80,000 annually, depending on experience, location, and certifications such as AWS or Azure. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries.
What cities are hiring for Cloud Support Associate jobs? Cities with the most Cloud Support Associate job openings:
What are the most commonly searched types of Cloud Support jobs? The most popular types of Cloud Support jobs are:
What states have the most Cloud Support Associate jobs? States with the most job openings for Cloud Support Associate jobs include:
Cloud Support Engineer

Cloud Support Engineer

CACI International, Inc.

Hanover, MD • On-site

$55.50 - $74.25/hr

Full-time

Medical, Retirement, PTO

Posted 4 days ago

Job description

Job Title: Cloud Support Engineer
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
The Opportunity:
CACI is seeking a Tier 1 / Tier 2 Cloud Support Engineer to support our Enterprise Cloud Solutions customers. This role operates during East Coast business hours and serves as the frontline point of contact for end-user support via phone, instant messaging, and email. You will work alongside a collaborative team of cloud professionals to ensure our customers experience minimal disruption and receive timely, high-quality assistance.
Day-to-day responsibilities range from handling routine service requests - such as password resets, access provisioning, and AWS Workspace troubleshooting - to progressively more complex tasks including cloud networking diagnostics, identity and access management issues, and VPN support. This is an excellent opportunity for a motivated support professional to grow their cloud skills in a structured, mission-focused environment.
Responsibilities:
  • Serve as Tier 1 / Tier 2 support for users of our Enterprise Cloud Solutions products via phone, IM, and email during East Coast business hours
  • Handle routine service requests including password resets, permissions/access requests, and account provisioning
  • Troubleshoot and resolve issues with AWS Workspaces, including connectivity, performance, and configuration problems
  • Escalate and track complex incidents using the team's ticketing system, ensuring accurate documentation and timely follow-up
  • Assist users with identity and access management (IAM) issues, including cloud role permissions, IDAM, authentication and SSO problems
  • Support VPN-related inquiries and connectivity issues (i.e. AppGate) for remote end-users
  • Perform initial cloud networking diagnostics and assist with escalations related to routing, DNS, and firewall access
  • Document recurring issues and contribute to the internal knowledge base to reduce repeat ticket volume
  • Collaborate with senior cloud engineers and operations staff to resolve complex or multi-tier incidents
  • Communicate clearly and professionally with end-users at varying levels of technical proficiency
  • Participate in team standups and contribute to continuous improvement of support processes

Qualifications:
Required:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent practical experience
  • 3+ years of experience in a help desk, IT support, or cloud support role (Tier 1 or Tier 2)
  • Availability to work East Coast business hours (9:00 AM - 5:00 PM ET window)
  • Experience supporting end-users via phone, email, and IM-based ticketing platforms
  • Familiarity with cloud environments, particularly AWS (e.g., EC2, VPC, IAM, AWS Workspaces)
  • Working knowledge of identity and access management concepts and tools (e.g., Okta, Active Directory, SSO, MFA)
  • Experience with VPN client support and basic network connectivity troubleshooting
  • Strong written and verbal communication skills with a customer-first mindset
  • Ability to clearly document issues, steps taken, and resolutions in a ticketing system
  • Ability to multitask across phone, IM, and email support channels in an environment with SLAs
  • Experience administering Linux/Unix and Windows systems, including common tasks such as user management, file permissions, service configuration, and log review
  • Ability to perform basic infrastructure and systems administration tasks in support of a managed cloud environment
  • The desire and ability to learn new technologies and tools

Desired:
  • Experience with AppGate or similar software-defined perimeter / ZTNA VPN solutions
  • Hands-on experience with AWS Workspaces administration and troubleshooting
  • Familiarity with cloud networking concepts such as VPC routing, security groups, DNS, and firewall rules
  • Experience with Okta administration including user lifecycle management, MFA configuration, and SSO integrations
  • Exposure to ITSM / ticketing platforms such as Zendesk, ServiceNow, Jira Service Management, or similar
  • Familiarity with Docker and containerized workloads, including basic container lifecycle management and troubleshooting
  • CompTIA A+, Network+, Cloud+, AWS Cloud Practitioner, or equivalent entry-level certification

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$63,300-$129,700
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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