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Cloud Support Associate Jobs in Atlanta, GA (NOW HIRING)

Support Revolution

Technical Support Associate

Atlanta, GA · On-site

$70K - $100K/yr

... Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers ... Supermicro is looking for a stellar Technical Support Associate to support our Global Service ...

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our ... Troubleshoot issues in our cloud-based software across web browsers, mobile applications, operating ...

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our ... Troubleshoot issues in our cloud-based software across web browsers, mobile applications, operating ...

Autodesk

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our ... Troubleshoot issues in our cloud-based software across web browsers, mobile applications, operating ...

Autodesk

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

As a Senior Support Associate, you will support our strategic customers through their daily ... Familiarity with Salesforce, Service Cloud, or other CRM systems plus messaging systems like Live ...

Armaninollp

Senior Cloud Platform Engineer

Atlanta, GA · Hybrid

$53.50 - $71.75/hr

Support and optimize Microsoft 365 services, including Exchange Online, SharePoint Online, Teams ... Industry certifications such as Azure Administrator Associate, Azure Solutions Architect Expert ...

New

Armaninollp

Senior Cloud Platform Engineer

Duluth, GA · Hybrid

$51.25 - $68.50/hr

Support and optimize Microsoft 365 services, including Exchange Online, SharePoint Online, Teams ... Industry certifications such as Azure Administrator Associate, Azure Solutions Architect Expert ...

New

ClifyX

Cloud Infrastructure Engineer AWS

Alpharetta, GA · On-site

$53 - $70.75/hr

... to support automated testing, deployment, and infrastructure updates across development and ... Terraform Associate Company : ClifyX provides innovative business solutions which satisfy ...

ExecuSource

Cloud Security Engineer - GCP

Marietta, GA · On-site

$135K/yr

Maintain oversight and secure configurations across GCP, with secondary support for Azure, AWS, and ... AWS Certified Security - Specialty, Microsoft Azure Security Engineer Associate, CEH, or Security+

APCO Holdings, LLC

Cloud Optimization Architect

Norcross, GA · On-site

$61 - $77.50/hr

... Design and support Azure Databricks environments with a strict focus on cost-efficiency ... Azure Network Engineer Associate • SC-300: Identity and Access Administrator Associate Company

Truist

Software Engineer---CLOUD

Atlanta, GA · On-site

$57.75 - $75/hr

Experience designing, deploying, and supporting cloud-native solutions on platforms such as AWS ... Associate, or equivalent industry certifications. * Previous experience in the banking, financial ...

Truist

Software Engineer---CLOUD

Atlanta, GA · On-site

$57.75 - $75/hr

Experience designing, deploying, and supporting cloud-native solutions on platforms such asAWS ... Associate, or equivalent industry certifications. * Previous experience in the banking, financial ...

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Cloud Support Associate information

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How much do cloud support associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for cloud support associate in Atlanta, GA is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.34 per hour, depending on experience, location, and employer.

What is a cloud support associate?

Cloud Support Associates are IT professionals who provide technical assistance and troubleshooting support for cloud-based services and infrastructure. They help customers and internal teams resolve issues related to cloud platforms, such as connectivity, configuration, deployment, and performance. These associates often work with services like AWS, Azure, or Google Cloud, and require knowledge of cloud technologies, networking, and customer service. Their goal is to ensure users can effectively use cloud resources and resolve any technical challenges promptly.

What are the key skills and qualifications needed to thrive as a cloud support associate?

To thrive as a Cloud Support Associate, you need a solid understanding of cloud computing concepts, networking, and operating systems, often supported by a degree in computer science or related field. Familiarity with major cloud platforms (such as AWS, Azure, or Google Cloud), ticketing systems, and relevant certifications like AWS Certified Cloud Practitioner is highly valuable. Excellent problem-solving, communication, and customer service skills set top performers apart in this role. These skills ensure timely and effective resolution of customer issues, fostering reliability and satisfaction in cloud service delivery.

What are some common challenges faced by cloud support associates and how can they be addressed?

Cloud Support Associates often encounter challenges such as troubleshooting complex technical issues, managing multiple customer cases simultaneously, and keeping up with rapidly evolving cloud technologies. To address these, it's important to develop strong problem-solving and time management skills, actively participate in team knowledge-sharing sessions, and pursue continuous learning through internal training and certification opportunities. Collaborating with senior engineers and leveraging documentation can also help resolve issues efficiently while building expertise.

Is an AWS cloud support associate a good job?

An AWS Cloud Support Associate is a technical support role that involves assisting customers with cloud infrastructure issues using AWS tools and services. It offers opportunities for skill development in cloud computing, troubleshooting, and certifications like AWS Certified Support Engineer, with typical work hours and a focus on customer service and technical problem-solving.

Is cloud support a stressful job?

Cloud Support Associates often handle technical issues, troubleshoot customer problems, and work under time-sensitive conditions, which can contribute to stress. However, the level of stress varies depending on workload, experience, and workplace environment, with some roles offering structured schedules and support tools to manage pressure.

What are the most commonly searched types of Cloud Support jobs in Atlanta, GA?

The most popular types of Cloud Support jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Cloud Support Associate jobs?

Cities near Atlanta, GA with the most Cloud Support Associate job openings:

Infographic showing various Cloud Support Associate job openings in Atlanta, GA as of September 2026, with employment types broken down into 56% Full Time, and 44% Contract. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $39,138 per year, or $18.8 per hour.

Technical Support Associate

Atlanta, GA • On-site

Support Revolution
See more jobs at Support Revolutionexternal

$70K - $100K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Location

Location: Atlanta, Georgia, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to work flexible hours in a call center work environment to provide technical support over phone and/or web to customers on hardware and software issues.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

  • Provide technical support over phone and/or web to customers on hardware and software issues
  • Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
  • Determine requirements and/or root cause of technical issues by working with customers
  • Answer inquiries by clarifying desired information; researching, locating, and providing information
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
  • Fulfill requests by clarifying desired information; completing transactions; forwarding requests
  • Ensure escalation situations are managed and corrected quickly and professionally
  • Drive customer satisfaction through service excellence
  • Work with other engineers, account managers and developers
  • Provide and contribute information such as fault triage and training materials
  • Attend and complete all required training and certification exams
  • Learn to be proficient in service and repair of all systems (current, new, and updates)
Qualifications:
  • Knowledge of x86 architecture
  • Knowledge of server management tools: IPMI and command line tools
  • Knowledge of OS – Linux or Windows
  • Knowledge of server logs and OS logs
  • Knowledge of Network architecture
  • Meeting deadlines – SLA (Service Level Agreements) and KPI (Key Performance Indicators)
  • Hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable
  • Experience in talking with customers to defuse situations
Salary Range

$70,500 - $100,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Job Segment: Technical Support, Cloud, Embedded, Call Center, Data Center, Technology, Customer Service

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