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Cloud Support Associate Jobs in California (NOW HIRING)

Leidos

Cloud Engineer

Seaside, CA · On-site

$61.50 - $82.25/hr

Support cloud migration, system integration, and modernization efforts in alignment with DoW CIO ... Cloud certifications such as AWS Certified Solutions Architect Associate, Azure Administrator ...

Leidos

Cloud Engineer

Seaside, CA

$61.50 - $82.25/hr

Support cloud migration, system integration, and modernization efforts in alignment with DoW CIO ... Cloud certifications such as AWS Certified Solutions Architect Associate, Azure Administrator ...

Phase2 Technology

Cloud Engineer

El Segundo, CA · On-site

$62K - $141K/yr

Your ability tolead, manage, administer, support, and enhance cloud environments, ensuring ... Cloud Certification such as AWS Solutions Architect - Associate or AWS CloudOps Engineer ...

Booz Allen Hamilton

Cloud Engineer

El Segundo, CA · On-site

$86K - $198K/yr

Your ability tolead, manage, administer, support, and enhance cloud environments, ensuring ... Cloud Certification such as AWS Solutions Architect - Associate or AWS CloudOps Engineer ...

Booz Allen Hamilton

Cloud Engineer

El Segundo, CA · On-site

$86K - $198K/yr

Your ability tolead, manage, administer, support, and enhance cloud environments, ensuring ... Cloud Certification such as AWS Solutions Architect - Associate or AWS CloudOps Engineer ...

Booz Allen Hamilton

Cloud Engineer

El Segundo, CA · On-site

$86K - $198K/yr

Your ability tolead, manage, administer, support, and enhance cloud environments, ensuring ... Cloud Certification such as AWS Solutions Architect - Associate or AWS CloudOps Engineer ...

DirectedLINK LLC

Enterprise Cloud Architect

Downey, CA · Hybrid

$60 - $89/hr

Enterprise Cloud Architect Employment Type: 12 Month Contract Compensation Range: $60.00 to $89.00 ... Azure Network Engineer Associate Preferred Qualifications * Experience supporting public sector ...

MegazoneCloud Global

Azure MSP Cloud Engineer

Irvine, CA · On-site

$59.25 - $79/hr

... Support: Act as an escalation point for complex technical issues, performing Root Cause Analysis ... Azure Administrator Associate (AZ-104) is highly preferred. • Progress toward AZ-305 (Solutions ...

MegazoneCloud Global

Azure MSP Cloud Engineer

Irvine, CA · On-site

$59.25 - $79/hr

... Support: Act as an escalation point for complex technical issues, performing Root Cause Analysis ... Azure Administrator Associate (AZ-104) is highly preferred. • Progress toward AZ-305 (Solutions ...

Vaxcyte

Senior Azure Cloud Engineer

San Carlos, CA · On-site +1

$163K - $191K/yr

Monitor Azure end of support components and plan changes and updates to the infrastructure as ... Associate Director, Data Systems, CMC IT Location: San Carlos, CA Work Arrangement (may be adjusted ...

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Cloud Support Associate information

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How much do cloud support associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for cloud support associate in California is $19.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.87 per hour, depending on experience, location, and employer.

What is a cloud support associate?

Cloud Support Associates are IT professionals who provide technical assistance and troubleshooting support for cloud-based services and infrastructure. They help customers and internal teams resolve issues related to cloud platforms, such as connectivity, configuration, deployment, and performance. These associates often work with services like AWS, Azure, or Google Cloud, and require knowledge of cloud technologies, networking, and customer service. Their goal is to ensure users can effectively use cloud resources and resolve any technical challenges promptly.

What are the key skills and qualifications needed to thrive as a cloud support associate?

To thrive as a Cloud Support Associate, you need a solid understanding of cloud computing concepts, networking, and operating systems, often supported by a degree in computer science or related field. Familiarity with major cloud platforms (such as AWS, Azure, or Google Cloud), ticketing systems, and relevant certifications like AWS Certified Cloud Practitioner is highly valuable. Excellent problem-solving, communication, and customer service skills set top performers apart in this role. These skills ensure timely and effective resolution of customer issues, fostering reliability and satisfaction in cloud service delivery.

What are some common challenges faced by cloud support associates and how can they be addressed?

Cloud Support Associates often encounter challenges such as troubleshooting complex technical issues, managing multiple customer cases simultaneously, and keeping up with rapidly evolving cloud technologies. To address these, it's important to develop strong problem-solving and time management skills, actively participate in team knowledge-sharing sessions, and pursue continuous learning through internal training and certification opportunities. Collaborating with senior engineers and leveraging documentation can also help resolve issues efficiently while building expertise.

Is an AWS cloud support associate a good job?

An AWS Cloud Support Associate is a technical support role that involves assisting customers with cloud infrastructure issues using AWS tools and services. It offers opportunities for skill development in cloud computing, troubleshooting, and certifications like AWS Certified Support Engineer, with typical work hours and a focus on customer service and technical problem-solving.

Is cloud support a stressful job?

Cloud Support Associates often handle technical issues, troubleshoot customer problems, and work under time-sensitive conditions, which can contribute to stress. However, the level of stress varies depending on workload, experience, and workplace environment, with some roles offering structured schedules and support tools to manage pressure.

What are the most commonly searched types of Cloud Support jobs in California?

The most popular types of Cloud Support jobs in California are:

What cities in California are hiring for Cloud Support Associate jobs?

Cities in California with the most Cloud Support Associate job openings:

Infographic showing various Cloud Support Associate job openings in California as of September 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 86% In-person, and 14% Hybrid job distribution, with an average salary of $40,166 per year, or $19.3 per hour.

Sr. Cloud Support Engineer - Weekend Shift

San Francisco, CA • On-site

Crusoe
IT Services • 201 - 500 employees
Learn more about Crusoeexternal

$65.75 - $87.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack - from electrons to tokens - to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.
We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that - with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.
We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved - people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.
About This role:
Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.
What You'll Be Working On:
  • Weekend Shift Schedule: Wednesday - Sunday, or Saturday - Wednesday (5-day work week, includes weekend coverage). On-site required for weekday shifts. Compensation reflects a 10% increase for this schedule.
  • Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
  • On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
  • Incident Management: Primary point of contact for incident management, focusing on initial triage, communication, and procedural rigor throughout the incident lifecycle. You'll lead response efforts, ensuring clear communication with both technical and non-technical stakeholders and acting as a customer advocate to minimize disruption.
  • Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
  • Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
  • Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
  • Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
  • Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).

What You'll Bring to the Team:
  • Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
  • Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
  • Version Control: Proficiency with Git for code management and collaboration.
  • Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
  • Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
  • Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
  • Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
  • HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Bonus Points:
  • Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
  • Cloud Expertise: Deep understanding of specific cloud platforms and services.
  • Automation Skills: Experience with automation tools and scripting languages.
  • Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
  • Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
  • Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.

Benefits:
  • Competitive compensation and equity packages
  • Restricted Stock Units
  • Paid time off, paid holidays & leave of absence programs
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
  • Global travel insurance & emergency assistance
  • Daily meals allowance
  • Additional perks & programs specific to location

Compensation Range
Compensation will be paid in the range of up to $145,000 - $175,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

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