Cloud Support Associate Jobs in California (NOW HIRING)

The Principal Cloud and Production Operations Engineer serves as the senior technical authority responsible for architecting, automating, and optimizing hybrid and cloud-native production environments that power critical customer-facing services and enterprise applications. This role combines deep cloud infrastructure expertise with strong production reliability and operational engineering skills. The Principal Engineer acts as both architect and hands‑on builder, ensuring scalability, resilience, and security across multi‑cloud and on‑prem environments. Reporting to the Associate Director of IT and Infrastructure, this position will collaborate closely with Engineering, DevOps, Security, and IT Operations to drive a culture of automation, observability, and continuous improvement across the production ecosystem.

Implement and maintain cloud and hybrid infrastructure supporting production workloads, enterprise systems, and CI/CD pipelines. Lead the adoption of infrastructure‑as‑code (IaC) using Terraform, CloudFormation, or similar tools to enable repeatable, auditable, and secure deployments. Architect scalable and fault‑tolerant solutions across OCI, AWS, Azure, and on‑prem data centers, ensuring high availability and cost efficiency. Evaluate emerging cloud services and technologies for applicability to business needs and long‑term scalability goals.

Serve as the technical lead for production operations, ensuring uptime, performance, and reliability of customer‑facing and internal systems. Develop and maintain observability frameworks leveraging metrics, logs, and traces to ensure proactive detection and rapid response. Partner with engineering teams to implement SRE‑inspired practices, including service level objectives (SLOs), error budgets, and post‑incident reviews. Drive root cause analysis, performance tuning, and continuous improvement of production services.

Collaborate with DevOps and application engineering teams to build and optimize automated deployment pipelines supporting frequent, low‑risk releases. Integrate security and compliance checks into CI/CD workflows to ensure production readiness and alignment with internal standards. Design self‑healing infrastructure and automated rollback mechanisms to reduce operational risk. Ensure secure and reliable configuration management and environment orchestration using tools such as Ansible, Chef, or Puppet.

Establish and enforce operational best practices for monitoring, patching, and change management across production systems. Lead production readiness reviews for new releases and large‑scale changes. Collaborate with the Security and Compliance teams to ensure systems adhere to policy, hardening standards, and regulatory requirements. Participate in and occasionally lead on‑call rotations for critical production systems, ensuring rapid triage and resolution.

Act as a technical mentor to cloud and infrastructure engineers, fostering a culture of knowledge sharing and engineering excellence. Lead architectural reviews, design sessions, and capacity planning discussions. Serve as a trusted advisor to management on cloud modernization, resilience engineering, and cost optimization strategies.

• Bachelor’s degree in Computer Science, Information Systems, or related field; Master’s preferred.
• 10+ years of experience in cloud and infrastructure engineering, including 3+ years in a senior or principal role.
• Expertise with OCI (preferred), AWS and/or Azure cloud services, including networking, compute, storage, and identity management.
• Proven experience managing production‑scale environments supporting mission‑critical applications and services.
• Strong proficiency in Infrastructure‑as‑code (Terraform, CloudFormation).
• CI/CD and DevOps toolchains (Jenkins, GitLab, ArgoCD).
• Container orchestration (Kubernetes, Docker).
• Monitoring and observability platforms (Prometheus, Grafana, Datadog, ELK).
• Scripting and automation (Python, Bash, PowerShell).
• Solid understanding of security, compliance, and networking principles in hybrid environments.
• Exceptional analytical, problem‑solving, and incident management skills.
• Demonstrated ability to lead complex, cross‑functional initiatives from concept to execution.

• Experience in high‑availability SaaS or networking environments.
• Knowledge of FinOps, cost optimization, and multi‑cloud governance frameworks.
• Familiarity with Zero Trust, identity federation, and cloud access security model.
• Exposure to AI/ML infrastructure or data‑driven pipelines is a plus.
• AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

A10 Networks is an equal‑opportunity employer and a VEVRAA federal subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. A10 also complies with all applicable state and local laws governing nondiscrimination in employment.

Hybrid Targeted compensation guideline: $140,000 - $185,000. Compensation will vary based on number of factors, including market demand for specific skills, role type, job level, and individual qualifications. Final salary offers are determined by considerations including, but not limited to, subject matter expertise, demonstrated skill level, relevant experience, geographic location, education, certifications, and training.