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Cloud Support Associate Jobs (NOW HIRING)

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our ... Troubleshoot issues in our cloud-based software across web browsers, mobile applications, operating ...

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our ... Troubleshoot issues in our cloud-based software across web browsers, mobile applications, operating ...

Chelsea Piers Lp

Technology Support Associate

Chelsea, NY · On-site

$65K - $75K/yr

As the Technology Support Associate, you will be expected to: * Provide Level 1 technical support ... Experience with Microsoft Endpoint Manager, Azure, or cloud identity management. * Hospitality ...

New Charter Technologies LLC

L2 Cloud Engineer

OR · On-site +1

$90K - $100K/yr

Serve as escalation support for Tier 1 cloud-related tickets * Administer and maintain Azure ... Azure Administrator Associate (AZ-104) or equivalent experience * Experience working in multi ...

New Charter Technologies LLC

L2 Cloud Engineer

$90K - $100K/yr

Serve as escalation support for Tier 1 cloud-related tickets * Administer and maintain Azure ... Azure Administrator Associate (AZ-104) or equivalent experience * Experience working in multi ...

Autodesk

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

As a Senior Support Associate, you will support our strategic customers through their daily ... Familiarity with Salesforce, Service Cloud, or other CRM systems plus messaging systems like Live ...

Autodesk

Senior Customer Support Associate

Denver, CO

$18 - $24.75/hr

As a Senior Support Associate, you will support our strategic customers through their daily ... Familiarity with Salesforce, Service Cloud, or other CRM systems plus messaging systems like Live ...

Autodesk

Senior Customer Support Associate

Denver, CO · On-site

$18 - $24.75/hr

As a Senior Support Associate, you will support our strategic customers through their daily ... Familiarity with Salesforce, Service Cloud, or other CRM systems plus messaging systems like Live ...

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Cloud Support Associate information

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$10

$19

$28

How much do cloud support associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for cloud support associate in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a cloud support associate?

Cloud Support Associates are IT professionals who provide technical assistance and troubleshooting support for cloud-based services and infrastructure. They help customers and internal teams resolve issues related to cloud platforms, such as connectivity, configuration, deployment, and performance. These associates often work with services like AWS, Azure, or Google Cloud, and require knowledge of cloud technologies, networking, and customer service. Their goal is to ensure users can effectively use cloud resources and resolve any technical challenges promptly.

What are the key skills and qualifications needed to thrive as a cloud support associate?

To thrive as a Cloud Support Associate, you need a solid understanding of cloud computing concepts, networking, and operating systems, often supported by a degree in computer science or related field. Familiarity with major cloud platforms (such as AWS, Azure, or Google Cloud), ticketing systems, and relevant certifications like AWS Certified Cloud Practitioner is highly valuable. Excellent problem-solving, communication, and customer service skills set top performers apart in this role. These skills ensure timely and effective resolution of customer issues, fostering reliability and satisfaction in cloud service delivery.

What are some common challenges faced by cloud support associates and how can they be addressed?

Cloud Support Associates often encounter challenges such as troubleshooting complex technical issues, managing multiple customer cases simultaneously, and keeping up with rapidly evolving cloud technologies. To address these, it's important to develop strong problem-solving and time management skills, actively participate in team knowledge-sharing sessions, and pursue continuous learning through internal training and certification opportunities. Collaborating with senior engineers and leveraging documentation can also help resolve issues efficiently while building expertise.

Is an AWS cloud support associate a good job?

An AWS Cloud Support Associate is a technical support role that involves assisting customers with cloud infrastructure issues using AWS tools and services. It offers opportunities for skill development in cloud computing, troubleshooting, and certifications like AWS Certified Support Engineer, with typical work hours and a focus on customer service and technical problem-solving.

Is cloud support a stressful job?

Cloud Support Associates often handle technical issues, troubleshoot customer problems, and work under time-sensitive conditions, which can contribute to stress. However, the level of stress varies depending on workload, experience, and workplace environment, with some roles offering structured schedules and support tools to manage pressure.

What cities are hiring for Cloud Support Associate jobs?

Cities with the most Cloud Support Associate job openings:

What are the most commonly searched types of Cloud Support jobs?

The most popular types of Cloud Support jobs are:

What states have the most Cloud Support Associate jobs?

States with the most job openings for Cloud Support Associate jobs include:

What are popular job titles related to Cloud Support Associate jobs?

For Cloud Support Associate jobs, the most frequently searched job titles are:

Infographic showing various Cloud Support Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Customer Support Associate

Atlanta, GA • On-site

Autodesk, Inc.
Software Development • 10K+ employees
Learn more about Autodesk, Inc.external

$16.75 - $23/hr

Full-time

Posted 22 days ago

Autodesk rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Job Requisition ID #
26WD100287
Position Overview
Our Customer Support Team is motivated, smart, and recognized for their willingness to solve problems with positivity. We are a global team, and our focus is to help customers with their daily questions across all products and ensure they have a great customer experience. Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion and an appreciation for all feedback. Plus, you will become a knowledgeable asset in construction software, looking to transform a multi-trillion-dollar industry! This is a hybrid role located in Atlanta, Georgia, with work-from-home opportunities.
Responsibilities
  • Support customers through live chat, email, and outbound phone. Customer interactions may include technical troubleshooting, product usage questions, onboarding, account setup, mobile application support, subscription inquiries and more.
  • Manage multiple active customer cases with accurate, concise, and complete documentation. Maintain clear ownership and provide timely follow-up throughout each case, including when updates or actions are pending from other teams.
  • Troubleshoot issues in our cloud-based software across web browsers, mobile applications, operating systems, and networks. Use a structured process to gather relevant information-such as browser details, screenshots, console information, or HAR files-form and test hypotheses, isolate variables, and determine appropriate next steps.
  • Explain technical concepts and troubleshooting steps in clear, patient, and accessible language. Help customers understand what information is needed, why it is needed, and how to provide it, regardless of their level of technical experience.
  • Collaborate with Tier 2, Product, Customer Success, Sales, Finance, other Support teams and more to resolve customer issues, identify recurring concerns, and represent the voice of the customer.
  • Advocate persistently and professionally for customers by following up with internal stakeholders, escalating blockers, clarifying customer impact, communicating important issues and customer sentiment to Support leadership and technical escalation teams, and more.
  • Participate in support projects, documentation improvements, training, quality initiatives, and other activities that improve the effectiveness of the team.
  • Embody Autodesk's "Culture Code" on the 'how' (One Autodesk, Optimistic, Relentless, Brave, Ingenious, Trusted) and the 'what' (team goals - CSAT, quality, productivity, schedule adherence, and more).
  • The responsibilities listed above are not intended to be an all-inclusive description of the position. They describe the general nature of the role and provide a reasonable representation of its activities.

Minimum Qualifications
  • Experience in customer service, technical support, help desk support, SaaS support, or another customer-facing environment preferred.
  • Strong written and verbal communication skills, including the ability to organize information, write coherent customer responses, document technical investigations, communicate with different teams and leadership, and adjust communication for different audiences.
  • Demonstrated problem-solving skills and the ability to think through unfamiliar issues using a logical and structured troubleshooting process.
  • Ability to explain technical concepts and instructions to customers who may have limited experience with browsers, mobile applications, cloud software, or technical terminology.
  • Familiarity with web browsers, mobile applications, iOS, Android, Windows, and cloud-based software.
  • Ability to manage multiple customer interactions and open cases while maintaining accurate documentation and dependable follow-up.
  • Composure, patience, empathy, and professionalism when working with frustrated customers or navigating situations where an immediate resolution is not available.
  • Ability to collaborate with internal teams while remaining persistent and clear when advocating for a customer.
  • Ability to work effectively within a structured schedule and communicate proactively when priorities or case complexity require assistance.
  • Ability to work some holidays based on business needs and team scheduling.

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Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $38,500 and $68,970. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).

What Autodesk employees say

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About Autodesk

Sourced by ZipRecruiter

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. For more information visit autodesk.com or follow @autodesk.

Industry

Software development

Company size

10,000+ Employees

Headquarters location

San Rafael, CA, US

Year founded

1982

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