ZipRecruiter

Log In

1

Cloud Support Associate Jobs (NOW HIRING)

Expedient

Entry-Level IT Support Associate (B)

Dublin, OH · On-site

$16 - $20.75/hr

Expedient is hiring for an entry-level IT Support Associate position in their Dublin data center ... Expedient is a network of data centers offering cloud computing, a wide range of managed services ...

Dotmatics

Customer Support Associate

$18 - $24.50/hr

Combined, we are now the world's largest cloud-based scientific research R&D platform. We need your ... What do we need We are looking for a Customer Support Associate to join our Customer Success Group.

Agile Defense

Cloud Engineer

Ashburn, VA

$57 - $76.25/hr

Cloud Engineer Location: Ashburn, VA Responsible for the design, implementation, and management of ... support. Associate, Solutions Architect, or equivalent training for various CSPs (e.g., AWS and ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

Technical fluency with enterprise software, web applications, APIs, integrations, mobile platforms, or cloud technologies * Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow ...

EDUTEK LTD

Support Engineer Level 1

White Plains, NY · On-site

$45K - $55K/yr

... cloud support, communication technology implementation, and strong troubleshooting skills. * High fluency with Microsoft Office Suite & Google Admin is greatly preferred but not required. * Associate ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

Technical fluency with enterprise software, web applications, APIs, integrations, mobile platforms, or cloud technologies * Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

Technical fluency with enterprise software, web applications, APIs, integrations, mobile platforms, or cloud technologies * Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

Technical fluency with enterprise software, web applications, APIs, integrations, mobile platforms, or cloud technologies * Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow ...

next page

Showing results 1-20

All JobsCloud Support Associate Jobs

Cloud Support Associate information

See salary details

$10

$19

$28

How much do cloud support associate jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for cloud support associate in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are Cloud Support Associates?

Cloud Support Associates are IT professionals who provide technical assistance and troubleshooting support for cloud-based services and infrastructure. They help customers and internal teams resolve issues related to cloud platforms, such as connectivity, configuration, deployment, and performance. These associates often work with services like AWS, Azure, or Google Cloud, and require knowledge of cloud technologies, networking, and customer service. Their goal is to ensure users can effectively use cloud resources and resolve any technical challenges promptly.

What is the role of a cloud support associate?

A cloud support associate provides technical assistance to customers and internal teams regarding cloud computing services, troubleshooting issues, and ensuring smooth operation of cloud platforms like AWS, Azure, or Google Cloud. They often work with cloud management tools, assist with deployment, and may hold certifications such as AWS Certified Solutions Architect or Microsoft Certified: Azure Fundamentals.

What is the most entry level cloud job?

An entry-level cloud job often refers to roles like Cloud Support Associate or Cloud Technician, which typically require basic knowledge of cloud platforms such as AWS, Azure, or Google Cloud. These positions usually involve troubleshooting, customer support, or assisting with cloud deployments and may require foundational certifications like AWS Certified Cloud Practitioner or similar. They are suitable for individuals starting their careers in cloud computing with minimal experience.

What are the key skills and qualifications needed to thrive as a Cloud Support Associate, and why are they important?

To thrive as a Cloud Support Associate, you need a solid understanding of cloud computing concepts, networking, and operating systems, often supported by a degree in computer science or related field. Familiarity with major cloud platforms (such as AWS, Azure, or Google Cloud), ticketing systems, and relevant certifications like AWS Certified Cloud Practitioner is highly valuable. Excellent problem-solving, communication, and customer service skills set top performers apart in this role. These skills ensure timely and effective resolution of customer issues, fostering reliability and satisfaction in cloud service delivery.

What skills do cloud support associates need?

Cloud Support Associates need strong technical skills in cloud platforms such as AWS, Azure, or Google Cloud, along with knowledge of networking, operating systems, and scripting languages like Python or Bash. Excellent problem-solving, communication, and customer service skills are essential, as well as the ability to troubleshoot technical issues and work with cloud management tools. Certifications like AWS Certified Solutions Architect or CompTIA Cloud+ can enhance job prospects.

What are some common challenges faced by Cloud Support Associates and how can they be addressed?

Cloud Support Associates often encounter challenges such as troubleshooting complex technical issues, managing multiple customer cases simultaneously, and keeping up with rapidly evolving cloud technologies. To address these, it's important to develop strong problem-solving and time management skills, actively participate in team knowledge-sharing sessions, and pursue continuous learning through internal training and certification opportunities. Collaborating with senior engineers and leveraging documentation can also help resolve issues efficiently while building expertise.

How much does a cloud support associate make?

A cloud support associate typically earns between $50,000 and $80,000 annually, depending on experience, location, and certifications such as AWS or Azure. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries.
What cities are hiring for Cloud Support Associate jobs? Cities with the most Cloud Support Associate job openings:
What are the most commonly searched types of Cloud Support jobs? The most popular types of Cloud Support jobs are:
What states have the most Cloud Support Associate jobs? States with the most job openings for Cloud Support Associate jobs include:
Entry-Level IT Support Associate (B)

Entry-Level IT Support Associate (B)

Expedient

Dublin, OH • On-site

$16 - $20.75/hr

Full-time

Posted 4 days ago

Job description

Job Summary:
Expedient is hiring for an entry-level IT Support Associate position in their Dublin data center, offering a fast-track to learning and career growth. The role involves providing technical support, handling client requests, and ensuring security protocols are followed within the data center.
Responsibilities:
• Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.
• Follow strict security protocols to allow client access requests inside the data center using specific access control criteria
• When necessary, enforce security protocols -- for example, if a client requests to remove equipment without prior notification or as per contractual obligation
• Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility
• Cover the front desk phone, and conduct physical and virtual security checks
• Process and prioritize client and employee technical requests by phone, email or in person
• Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support
Qualifications:
Required:
• A strong passion for a career in IT and/or technology and evidence showing IT experience
• Associate degree in a technical discipline or technical equivalent work experience
• Must always be professional and patient, as this is a client-facing role
• Excellent written and verbal communication skills
• Strong analytical and independent problem-solving skills
• Ability to prioritize and manage multiple responsibilities that are time-sensitive
• Having a willingness and ability to learn quickly
• Must pass pre-employment screens
Preferred:
• Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+)
• Previous exposure to or experience in an IT environment
• Previous customer-service work experience
Company:
Expedient is a network of data centers offering cloud computing, a wide range of managed services, and network connectivity. Founded in 2001, the company is headquartered in Pittsburgh, USA, with a team of 201-500 employees. The company is currently Growth Stage.

Apply