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Cloud Support Associate Jobs (NOW HIRING)

Navteca

Junior Cloud DevSecOps Engineer

Washington, DC · On-site

... • Associate degree in Cybersecurity, Information Technology, Computer Science, or related field OR equivalent hands on experience in IT support, systems administration, cybersecurity, or cloud ...

New Charter Technologies LLC

OR

$90K - $100K/yr

Serve as escalation support for Tier 1 cloud-related tickets * Administer and maintain Azure ... Azure Administrator Associate (AZ-104) or equivalent experience * Experience working in multi ...

Peraton

Senior Cloud Engineer

$104K - $166K/yr

Responsibilities Peraton is seeking a highly skilled Senior Cloud Engineer t o support the daily ... Cloud certifications (AWS DevOps Engineer, Solutions Architect Associate) * Strong written and ...

Expedient

Entry-Level IT Support Associate (B)

Dublin, OH · On-site

$16 - $20.75/hr

Expedient is a company providing multi-cloud platforms and data center infrastructure solutions. They are hiring an entry-level IT Support Associate to join their Operations Support Center team ...

Nutrafol

IT Support Associate

New York, NY · On-site

$18.50 - $24/hr

About You We are seeking an IT Support Associate to join the Nutrafol team. While this role is ... Control access to various cloud-based solutions and assist in the procurement of new systems to ...

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How much do cloud support associate jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for cloud support associate in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are Cloud Support Associates?

Cloud Support Associates are IT professionals who provide technical assistance and troubleshooting support for cloud-based services and infrastructure. They help customers and internal teams resolve issues related to cloud platforms, such as connectivity, configuration, deployment, and performance. These associates often work with services like AWS, Azure, or Google Cloud, and require knowledge of cloud technologies, networking, and customer service. Their goal is to ensure users can effectively use cloud resources and resolve any technical challenges promptly.

What is the role of a cloud support associate?

A cloud support associate provides technical assistance to customers and internal teams regarding cloud computing services, troubleshooting issues, and ensuring smooth operation of cloud platforms like AWS, Azure, or Google Cloud. They often work with cloud management tools, assist with deployment, and may hold certifications such as AWS Certified Solutions Architect or Microsoft Certified: Azure Fundamentals.

What is the most entry level cloud job?

An entry-level cloud job often refers to roles like Cloud Support Associate or Cloud Technician, which typically require basic knowledge of cloud platforms such as AWS, Azure, or Google Cloud. These positions usually involve troubleshooting, customer support, or assisting with cloud deployments and may require foundational certifications like AWS Certified Cloud Practitioner or similar. They are suitable for individuals starting their careers in cloud computing with minimal experience.

What are the key skills and qualifications needed to thrive as a Cloud Support Associate, and why are they important?

To thrive as a Cloud Support Associate, you need a solid understanding of cloud computing concepts, networking, and operating systems, often supported by a degree in computer science or related field. Familiarity with major cloud platforms (such as AWS, Azure, or Google Cloud), ticketing systems, and relevant certifications like AWS Certified Cloud Practitioner is highly valuable. Excellent problem-solving, communication, and customer service skills set top performers apart in this role. These skills ensure timely and effective resolution of customer issues, fostering reliability and satisfaction in cloud service delivery.

What skills do cloud support associates need?

Cloud Support Associates need strong technical skills in cloud platforms such as AWS, Azure, or Google Cloud, along with knowledge of networking, operating systems, and scripting languages like Python or Bash. Excellent problem-solving, communication, and customer service skills are essential, as well as the ability to troubleshoot technical issues and work with cloud management tools. Certifications like AWS Certified Solutions Architect or CompTIA Cloud+ can enhance job prospects.

What are some common challenges faced by Cloud Support Associates and how can they be addressed?

Cloud Support Associates often encounter challenges such as troubleshooting complex technical issues, managing multiple customer cases simultaneously, and keeping up with rapidly evolving cloud technologies. To address these, it's important to develop strong problem-solving and time management skills, actively participate in team knowledge-sharing sessions, and pursue continuous learning through internal training and certification opportunities. Collaborating with senior engineers and leveraging documentation can also help resolve issues efficiently while building expertise.

How much does a cloud support associate make?

A cloud support associate typically earns between $50,000 and $80,000 annually, depending on experience, location, and certifications such as AWS or Azure. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries.
What cities are hiring for Cloud Support Associate jobs? Cities with the most Cloud Support Associate job openings:
What are the most commonly searched types of Cloud Support jobs? The most popular types of Cloud Support jobs are:
What states have the most Cloud Support Associate jobs? States with the most job openings for Cloud Support Associate jobs include:
Level 3 - Senior Cloud Support Engineer

Level 3 - Senior Cloud Support Engineer

Cloudnexa

Newtown Square, PA

Full-time

Posted yesterday

Job description

Company Description

Cloudnexa is an Amazon Web Services (AWS) Premier Partner that is looking for an experienced and motivated Cloud support engineer that enjoys solving problems, working with customers, and has a strong technical background.  As an AWS Cloud Engineer, you will be the 3rd Level Support responsible for diving deep into technical issues that arise and developing solutions for our customer.  In addition to support, handling Well-Architected Framework Reviews and other Professional Service engagements will be required.  The ideal candidate should be a detail-oriented self-starter with independent problem solving skills, who exhibits excellent verbal and written communication skills.

This position will provide the opportunity to gain top-notch experience in cloud computing through Cloudnexa's 24/7 support and professional services operations, focused out of the Honolulu, Salt Lake City, and Philadelphia regions.

Job Description
  • General Systems Administration and support duties, including security reviews, patching, deployments, and AWS Account administration.
  • Ability to implement AWS Cost Savings, Security Gaps, and has excellent AWS Service knowledge in order to architect, design, and implement new large-scale systems.
  • Support pre-sales activities for designing and scoping new customer engagements. 
  • Quality check existing support team work. 
  • Implementing ways to automate and improve repetitive processes.
  • Identifying and investigating new ways to solve complex issues for our customers and present findings in simple, straight-forward solutions. 
  • Ability to deal with ambiguity and juggle multiple tasks at once.
  • Ability to conduct an AWS Well-Architected Framework Review.
  • Participate in a 24x7 on-call rotation. 
  • Mentor existing junior Support Engineers. 
Qualifications
  • Bachelor's Degree in Computer Science or related technical field.
  • 3+ years of experience as a Systems Administrator or Security Engineer or equivalent position.
  • 2+ years in a customer facing consulting or support role.  
  • 3+ years of experience with both Linux/Unix and Windows OS support.
  • 2+ years of experience implementing and administering AWS services including EC2, ELB, S3, VPC, IAM, RDS, CloudFront, Workspaces, CloudWatch, and CloudFormation/Terraform, etc.
  • 3+ years of experience running and maintaining 24x7 internet-facing production environments leveraging web services like Nginx, IIS, Tomcat, Apache Web Server, or equivalent.
  • Hands-on experience implementing monitoring, alerting, dashboards, and metrics reporting.
  • Experienced in support processes, runbook management, adhering to SLA's, and issue resolution/management. 
  • Demonstrate a strong understanding of Computer Science fundamentals in data structures, OS, Networking, problem solving, and performance tuning.
  • Experience with one or more scripting languages like Python, Bash/Shell, or PowerShell.

  • Strong technical documentation skills. 

  • Excellent verbal and written communication skills.

  • AWS SysOps Administrator - Associate Certification or equivalent.
  • AWS Solutions Architect - Associate Certification or equivalent.
  • AWS Solutions Architect - Professional Certification or equivalent AWS Certification.
Additional Information

All your information will be kept confidential according to EEO guidelines.

Interview Requirements:

  • Video conference interview(s) are required. 
  • Candidates will be required to verify and pass the following background checks.
    • Criminal background check.
    • Education background check.
    • Employment history check.
    • Drug screening.
    • Verify the right to work within the United States.

Apply