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Cloud Support Associate Jobs (NOW HIRING)

Crusoe

Sr. Cloud Support Engineer - Weekend Shift

Seattle, WA · On-site

$63.50 - $84.75/hr

As a Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage ... , System Administrator. * Cloud Expertise: Deep understanding of specific cloud platforms and ...

vaaridatech

Azure Cloud Networking Engineer

Chicago, IL

$57.50 - $76.75/hr

Support highly available and disaster-recovery-ready network architectures. * Automate ... Azure Network Engineer Associate (AZ-700) * Azure Administrator Associate (AZ-104) * Azure ...

Vidoori

Cloud Engineer mid level

Hyattsville, MD · Hybrid

$56 - $74.75/hr

Support the implementation of scalable, secure, and cost-effective cloud solutions aligned with ... Azure Administrator Associate, Azure Solutions Architect Expert, or Google Associate Cloud Engineer.

Vidoori

Cloud Engineer mid level

Hyattsville, MD · On-site

$56 - $74.75/hr

Support the implementation of scalable, secure, and cost-effective cloud solutions aligned with ... Azure Administrator Associate, Azure Solutions Architect Expert, or Google Associate Cloud Engineer.

CHELSEA PIERS LP

Technology Support Associate

Manhattan, NY · On-site

$18.75 - $24.25/hr

Chelsea Piers is seeking a customer-focused Technology Support Associate to join our Information ... Experience with Microsoft Endpoint Manager, Azure, or cloud identity management. * Hospitality ...

Autodesk

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our ... Troubleshoot issues in our cloud-based software across web browsers, mobile applications, operating ...

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Cloud Support Associate information

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How much do cloud support associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for cloud support associate in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a cloud support associate?

Cloud Support Associates are IT professionals who provide technical assistance and troubleshooting support for cloud-based services and infrastructure. They help customers and internal teams resolve issues related to cloud platforms, such as connectivity, configuration, deployment, and performance. These associates often work with services like AWS, Azure, or Google Cloud, and require knowledge of cloud technologies, networking, and customer service. Their goal is to ensure users can effectively use cloud resources and resolve any technical challenges promptly.

What are the key skills and qualifications needed to thrive as a cloud support associate?

To thrive as a Cloud Support Associate, you need a solid understanding of cloud computing concepts, networking, and operating systems, often supported by a degree in computer science or related field. Familiarity with major cloud platforms (such as AWS, Azure, or Google Cloud), ticketing systems, and relevant certifications like AWS Certified Cloud Practitioner is highly valuable. Excellent problem-solving, communication, and customer service skills set top performers apart in this role. These skills ensure timely and effective resolution of customer issues, fostering reliability and satisfaction in cloud service delivery.

What are some common challenges faced by cloud support associates and how can they be addressed?

Cloud Support Associates often encounter challenges such as troubleshooting complex technical issues, managing multiple customer cases simultaneously, and keeping up with rapidly evolving cloud technologies. To address these, it's important to develop strong problem-solving and time management skills, actively participate in team knowledge-sharing sessions, and pursue continuous learning through internal training and certification opportunities. Collaborating with senior engineers and leveraging documentation can also help resolve issues efficiently while building expertise.

Is an AWS cloud support associate a good job?

An AWS Cloud Support Associate is a technical support role that involves assisting customers with cloud infrastructure issues using AWS tools and services. It offers opportunities for skill development in cloud computing, troubleshooting, and certifications like AWS Certified Support Engineer, with typical work hours and a focus on customer service and technical problem-solving.

Is cloud support a stressful job?

Cloud Support Associates often handle technical issues, troubleshoot customer problems, and work under time-sensitive conditions, which can contribute to stress. However, the level of stress varies depending on workload, experience, and workplace environment, with some roles offering structured schedules and support tools to manage pressure.

What cities are hiring for Cloud Support Associate jobs?

Cities with the most Cloud Support Associate job openings:

What are the most commonly searched types of Cloud Support jobs?

The most popular types of Cloud Support jobs are:

What states have the most Cloud Support Associate jobs?

States with the most job openings for Cloud Support Associate jobs include:

What are popular job titles related to Cloud Support Associate jobs?

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Infographic showing various Cloud Support Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

AWS Cloud /Production Support (L1 L2) - SRE, Terraform, IAM, Python 12+ Mths Cont, Seattle, WA

Seattle, WA • On-site

ZnA Inc
See more jobs at ZnA Incexternal

$63.50 - $84.75/hr

Contractor

Posted 17 days ago

Key responsibilities

  • Provide Tier 1/Tier 2 support, incident management, and request fulfillment for AWS cloud infrastructure supporting over 100 production applications

  • Administer SaaS platforms such as Snowflake, MongoDB Atlas, and Confluent Cloud, including onboarding, access management, monitoring, and security support

  • Support cloud backup, recovery operations, and implement monitoring and security policies for cloud platforms

Job description

AWS Cloud Support/Production Support (L1 L2) - SRE, Terraform, IAM, Python 12+ Mths Cont, Seattle, WA

Job id: JPC 3588

Level : Level 3 (6+ Yrs of Exp, 3+ yrs of relevant AWS Production Support Exp)

Location: Seattle WA (Onsite- 3 days a week, Hybrid Role)

Interview Type: Final Round Inperson, Locals within commuting distance encoruaged to apply

Duration:

Position Description

Title: Cloud Support Engineer, Monitoring, IAM, Backups, Recovery, Incident mgmt Seattle WA, 12 Months cont

Reports to: Principal Technical Product Owner, VP – Cloud

Basic Purpose:

The Cloud Support Engineer is responsible for administration of key SaaS platforms and frontline operational support of Parametric’s AWS hosted cloud environment, including Monitoring, Identity and Secrets Management, Backups, Recovery, and Incident Response.

This role provides frontline operational support for Parametric’s cloud environment including over 100 production AWS applications and critical SaaS platforms. The engineer partners with Cloud Platform Engineering, Development, Security, and Site Reliability Engineering teams to deliver secure, scalable, and highly available cloud solutions while supporting ongoing business growth and the migration of legacy data center workloads to AWS.

Primary Responsibilities:

  • Provide Tier 1/Tier 2 cloud infrastructure support, incident management, and request fulfillment for Client's Cloud infrastructure supporting 100+ production AWS applications
  • Administer Clients SaaS platforms (Snowflake, MongoDB Atlas, Confluent Cloud), including platform onboarding, access management, monitoring, security guardrails, and support for audit and risk remediation
  • Support day-to-day production operations across AWS and SaaS platforms, ensuring availability, stability, and adherence to operational standards
  • Monitor support queues and respond to Cloud incidents, service requests, and operational escalations
  • Support Identity and Access Management across AWS and SaaS platforms
  • Implement centralized observability and monitoring for supported platforms
  • Perform Cloud backup and recovery operations for production applications
  • Assist with implementation and enforcement of Cloud Security policies and guardrails
  • Create and maintain Terraform Infrastructure-as-Code (IaC) for platform configuration
  • Support audit and regulatory activities, including evidence collection, control validation, and remediation tracking
  • Support Parametric’s data center migration to AWS, including operational onboarding of migrated applications and post-migration stabilization
  • Create and maintain documentation related to cloud operations, support processes, and platform configurations
  • Mentor junior team members on secure Cloud Operations practices and IaC
  • Stay current with industry trends and drive continuous improvement in cloud operations

Job Requirements:

  • AWS Cloud Architect Associate certification or equivalent
  • 3+ years’ hands-on AWS Support experience
  • 6+ years hands-on experience in Information Technology roles
  • Strong knowledge of Terraform, Python, and source control (Github)
  • Knowledge of Identity and Access Management technologies and best practices
  • Experience with Agile methodologies and tooling (Jira)
  • Familiarity with cross-cloud monitoring solutions (DataDog preferred)
  • Cloud Incident Management experience and ability to participate in on-call rotation
  • Experience with backup and recovery tooling (AWS Backup preferred)
  • Experience working in Linux/UNIX
  • Strong written and verbal communication, documentation, and organizational skills, with the ability to operate effectively both independently and within a team