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Cloud Support Associate Jobs in Michigan (NOW HIRING)

BS&A Software LLC

Associate Support Specialist

Bath, MI · On-site

$15.25 - $19.75/hr

Our cloud-based ERP software is a cornerstone in enhancing efficiency and effectiveness in these ... Position Overview : As an Associate Support Specialist, you will specialize in providing ...

FastTek

IT Operations Support Senior Associate

Wayne, MI · On-site

$15.25 - $20/hr

IT Operations Support Senior Associate #1059554 Position Description: Employees in this job ... private cloud, networks (including telecommunication), PCs, and other business critical ...

CONTROLTEC LLC

Cloud Automation Engineer

Allen Park, MI · On-site

$50.75 - $68/hr

Since 2009, Control-Tec has supported the development of data solutions that enable robust design ... AWS Solutions Architect - Associate or 70-532: Developing Microsoft Azure Solutions) * Experience ...

CONTROLTEC LLC

Cloud Automation Engineer

Allen Park, MI · On-site

$50.75 - $68/hr

Since 2009, Control-Tec has supported the development of data solutions that enable robust design ... AWS Solutions Architect - Associate or 70-532: Developing Microsoft Azure Solutions) * Experience ...

Pwc

Oracle Cloud Finance - Senior Associate

Detroit, MI

$77K - $202K/yr

... Associate & Summary The Opportunity As an Oracle Cloud Finance - Senior Associate, you will ... support for seamless integration and utilization of business applications, enabling clients to ...

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How much do cloud support associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for cloud support associate in Michigan is $17.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.46 per hour, depending on experience, location, and employer.

What is a cloud support associate?

Cloud Support Associates are IT professionals who provide technical assistance and troubleshooting support for cloud-based services and infrastructure. They help customers and internal teams resolve issues related to cloud platforms, such as connectivity, configuration, deployment, and performance. These associates often work with services like AWS, Azure, or Google Cloud, and require knowledge of cloud technologies, networking, and customer service. Their goal is to ensure users can effectively use cloud resources and resolve any technical challenges promptly.

What are the key skills and qualifications needed to thrive as a cloud support associate?

To thrive as a Cloud Support Associate, you need a solid understanding of cloud computing concepts, networking, and operating systems, often supported by a degree in computer science or related field. Familiarity with major cloud platforms (such as AWS, Azure, or Google Cloud), ticketing systems, and relevant certifications like AWS Certified Cloud Practitioner is highly valuable. Excellent problem-solving, communication, and customer service skills set top performers apart in this role. These skills ensure timely and effective resolution of customer issues, fostering reliability and satisfaction in cloud service delivery.

What are some common challenges faced by cloud support associates and how can they be addressed?

Cloud Support Associates often encounter challenges such as troubleshooting complex technical issues, managing multiple customer cases simultaneously, and keeping up with rapidly evolving cloud technologies. To address these, it's important to develop strong problem-solving and time management skills, actively participate in team knowledge-sharing sessions, and pursue continuous learning through internal training and certification opportunities. Collaborating with senior engineers and leveraging documentation can also help resolve issues efficiently while building expertise.

Is an AWS cloud support associate a good job?

An AWS Cloud Support Associate is a technical support role that involves assisting customers with cloud infrastructure issues using AWS tools and services. It offers opportunities for skill development in cloud computing, troubleshooting, and certifications like AWS Certified Support Engineer, with typical work hours and a focus on customer service and technical problem-solving.

Is cloud support a stressful job?

Cloud Support Associates often handle technical issues, troubleshoot customer problems, and work under time-sensitive conditions, which can contribute to stress. However, the level of stress varies depending on workload, experience, and workplace environment, with some roles offering structured schedules and support tools to manage pressure.

What are the most commonly searched types of Cloud Support jobs in Michigan?

The most popular types of Cloud Support jobs in Michigan are:

What cities in Michigan are hiring for Cloud Support Associate jobs?

Cities in Michigan with the most Cloud Support Associate job openings:

Infographic showing various Cloud Support Associate job openings in Michigan as of September 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $35,473 per year, or $17.1 per hour.

Associate Support Specialist

Bath, MI • On-site

BS&A Software LLC
Software Development • 51 - 200 employees
Learn more about BS&A Software LLCexternal

$15.25 - $19.75/hr

Full-time

Re-posted 8 days ago

Job description

Description:

Company Overview: BS&A Software, a leading software organization with proven technology, is dedicated to providing cutting-edge solutions to local governments and utility districts throughout the country. Our cloud-based ERP software is a cornerstone in enhancing efficiency and effectiveness in these sectors. We are currently seeking a dynamic and highly motivated Enterprise Software Support Specialist to join our team and contribute to our high level of customer service.

Position Overview: As an Associate Support Specialist, you will specialize in providing professional, courteous, and efficient product support for BS&A Software’s. applications. You will have extensive customer contact, so exceptional communication skills are necessary to establish and maintain relationships with customers. Working in a structured, fast-paced environment, you will need to troubleshoot multiple issues and rapidly adapt to challenges. You will be responsible for assessing customer needs, troubleshooting issues related to customer data, recommending corrective actions, and driving issues to resolution. You will be expected to work well with and support other company staff members to reinforce the company’s growth plan.

Requirements:

 Key Responsibilities:

  • Successfully completing the 6-month to 9-month onboarding process, as determined by your manager.
  • Establishing and maintaining positive, professional relationships with BS&A customers and fellow employees
  • Asking a progressive series of questions to determine the customer’s needs and providing a quality solution.
  • Efficiently relaying technical/procedural concepts, tailored to the customer’s level of expertise
  • Communicating accurate and complete information through a variety of methods such as email, case notes, phone calls, and person-to-person interactions
  • Maintaining composure in an unfamiliar situation without causing the customer to lose confidence in your abilities.
  • Participating in an open and harmonious team environment, sharing ideas and knowledge, and working toward goals to ensure effective and efficient customer service.
  • Continuing to learn the team’s suite of applications.
  • Converting and balancing data (if applicable)
  • Working with the Quality Assurance team to troubleshoot issues.
  • Testing developer changes to ensure accuracy.
  • Taking on individual projects

 Qualifications:

  • Proven experience in technical support or similar customer-focused role. Familiarity with enterprise software solutions is preferred.
  • Exceptional communication skills, both verbal and written, to establish and maintain positive relations with customers.
  • Strong understanding of procedural concepts and the ability to efficiently relay them to customers.
  • Ability to maintain composure and confidence in unfamiliar situations.
  • Ability to manage stress and anxiety levels in complex and fast paced environments
  • Versatility in handling multiple responsibilities and adapting to challenges in a fast-paced environment.
  • Ability to work well with other company staff members to support the company’s growth plan.