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Remote Cloud Support Jobs in Michigan (NOW HIRING)

Pyrovio

Oracle Primavera Cloud (OPC) Consultant

Ann Arbor, MI · On-site +1

$57.25 - $78/hr

Summary We are seeking an Oracle Primavera Cloud (OPC) Consultant to design, implement, configure ... Support & Governance Provide technical support, troubleshoot system issues, and optimize ...

Pyrovio

Oracle Primavera Cloud (OPC) Consultant

Ann Arbor, MI · On-site +1

$57.25 - $78/hr

Summary We are seeking an Oracle Primavera Cloud (OPC) Consultant to design, implement, configure ... Support & Governance • Provide technical support, troubleshoot system issues, and optimize ...

CSAA

Experience supporting production cloud-based applications and services in AWS environments ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

CSAA

$62.25 - $80.50/hr

Define and evolve security architecture for cloud-native, AI, machine learning, data, identity, and ... Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees ...

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Remote Cloud Support information

What is a remote cloud support?

A Remote Cloud Support job involves assisting customers or clients with issues related to cloud-based services and infrastructure, all while working from a remote location. Professionals in this role troubleshoot technical problems, provide guidance on cloud tools, and help manage cloud resources such as servers, storage, and applications. They often interact with customers via email, chat, or phone, and may also work with various cloud platforms like AWS, Azure, or Google Cloud. Strong communication and problem-solving skills are essential, along with a solid understanding of cloud technologies.

What are the key skills and qualifications needed to thrive as a remote cloud support?

To thrive as a Remote Cloud Support specialist, you need a solid understanding of cloud computing platforms (such as AWS, Azure, or Google Cloud), networking, troubleshooting, and often a degree in computer science or a related field. Familiarity with cloud management tools, ticketing systems, and relevant certifications like AWS Certified Solutions Architect or CompTIA Cloud+ is typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and maintain strong relationships. These skills ensure effective resolution of technical challenges, high customer satisfaction, and reliable cloud service delivery in a remote work environment.

What are some common challenges faced by remote cloud support, and how can they be managed?

Remote Cloud Support professionals often encounter challenges such as troubleshooting complex cloud infrastructure issues without direct, on-site access and collaborating across time zones with global teams. To manage these, strong communication skills and proficiency with remote diagnostic tools are essential. Staying updated with evolving cloud technologies and practicing proactive problem-solving can also help in addressing technical issues efficiently. Building good relationships with both clients and internal teams ensures smoother collaboration and more effective support.

What is the difference between Remote Cloud Support vs Remote Cloud Engineer?

AspectRemote Cloud SupportRemote Cloud Engineer
CertificationsCloud certifications (e.g., AWS, Azure) often preferredSimilar certifications, with additional focus on architecture and development
Work EnvironmentCustomer support, troubleshooting, and issue resolutionDesigning, deploying, and maintaining cloud infrastructure
Employer & Industry UsageIT service providers, cloud service companiesTech companies, cloud service providers, enterprise IT teams
Search & Comparison IntentUnderstanding support roles in cloud servicesExploring cloud infrastructure development and deployment

Remote Cloud Support focuses on assisting clients with troubleshooting and resolving cloud-related issues, often in a customer support capacity. Remote Cloud Engineers design, implement, and maintain cloud infrastructure, requiring more technical expertise. While both roles involve cloud platforms and certifications, their core responsibilities and work environments differ significantly.

What are the most commonly searched types of Cloud Support jobs in Michigan?

The most popular types of Cloud Support jobs in Michigan are:

What are popular job titles related to Remote Cloud Support jobs in Michigan?

For Remote Cloud Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Cloud Support jobs in Michigan look for?

The top searched job categories for Remote Cloud Support jobs in Michigan are:

What cities in Michigan are hiring for Remote Cloud Support jobs?

Cities in Michigan with the most Remote Cloud Support job openings:

Remote Cloud Support jobs near you
Infographic showing various Remote Cloud Support job openings in Michigan as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, and 7% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Cloud Architect - Remote

Lansing, MI • On-site, Remote

NAVA Software Solutions
IT Services • 51 - 200 employees
Learn more about NAVA Software Solutionsexternal

Full-time

Re-posted 13 days ago

Job description

NAVA Software solutions is looking for a Cloud Infrastructure Architect
Details:
Cloud Infrastructure Architect
Location: 100% Remote
Duration: 12 months +
Job Duties and Responsibilities:
The main responsibilities are:
  • This role develops computing strategies, which incorporates cloud adoption plans, application design, management, and monitoring.
  • Additional responsibilities include support for application architecture and deployment in cloud environments ensures security requirements necessary to protect the organization's business processes are adequately addressed in all aspects including segment and solution architectures, and the resulting systems supporting those missions and business processes.
  • This cloud architect will assist with cloud environments such as the public, private, and hybrid clouds.
  • This professional draws on solid knowledge of the company's cloud architecture and platform when designing and developing dynamic cloud solutions.
  • A cloud architect should have solid knowledge about the concepts and moving parts involved in continuous integration and delivery.
  • They must offer expert guidance to development teams regarding infrastructure and recommend the types of systems that organizations may need for their business goals.
  • Identify and prioritize critical business functions in collaboration with organizational stakeholders.
  • Consults with vendor product specialists/sales, independent research organizations, on-site support engineers and fellow architects and administrators on best-fit technologies to ensure compliance to department policies & standards and technology roadmap.
  • Coordinate with Enterprise Architecture team for technology validation or suggestions for alternative solutions. If necessary, initiate Solution Assessments, Infrastructure Service Requests, and any applicable required documentation to implement the new technology.
  • Experience equivalent to site reliability engineering, DevOps, and/or DevSecOps
  • Advocates the use of emerging cyber security best practices, technologies, developing standards and procedures, promoting the usage of automated tools, developing strategies, and aligning practices with enterprise strategic initiatives.
  • Authors requirements, including definition of dependencies on infrastructure consolidation efforts.
  • Authors design related artifacts (Functional Design, System Design, Security Architecture)
  • Lead the development of technical artifacts including Requirements Traceability Matrix (RTM), Detailed Technical Design, Security Architecture Plan, Services Description Document, etc.
  • Produce architectural framework documents (i.e., white papers, guidance documents, best practices, technical reports, etc.).
  • Project contributor representing architecture and participates in project plan development.
  • Provides project estimates based on experience with cloud implementation-based projects and programs.
  • Leverage broad-based understanding of technology areas and end-to-end knowledge of current installations to craft architectural solutions or standards that can be applied across the enterprise.
  • Operate within the context of the State Unified IT Environment (SUITE) process methodology.
  • Provide strategic and architectural support representing Design Services and Cloud Strategy as a Subject Matter Expert.
  • Provide support and subject matter expertise with respect to adherence to best practice security framework controls and other industry-based regulatory compliance requirements (e.g., NIST 800-37, 800-53, 800-171, 800-204, 800-207, CIS, PCI, IRS-Pub 1075, CJIS, and related).
  • Provide support and subject matter expertise with respect to adherence to Enterprise Architecture Frameworks (e.g., TOGAF or related).
  • Oversee cloud infrastructure design and develop detailed architecture models for the client to host test, development, and production environments
  • Determine types of systems that organizations may need for their business goals
  • Build and maintain relationships across organizational teams
  • Plan and develop support processes that adhere to best practices (ITIL)
  • Scope technical solutions required to address organizational requirements and needs, and provide solutions that optimize business value
  • Develop and document technical designs for integration and implementation of new cloud applications and systems
  • Communicate complex technical concepts to individuals of various technical ability
  • Design and develop cloud cost management solutions
  • Provide performance analysis & troubleshooting
  • Design and test large-scale workload and data migrations
  • Provide direct support to technical and non-technical entities to define requirements and deliver solutions to meet organizational needs including new environment deployment, upgrades, performance tuning, testing and disaster recovery
  • Provide solutions design and implementation services for backup and recovery, high availability storage architecture, and data replication for disaster recovery
  • Plan for system and application migration(s) to the cloud, adhering to the technical and business requirements.
  • Integrate with non-cloud technologies and third-party vendor products/services
  • Assess emerging technologies, stay abreast of industry trends, and give advice on investments prices versus performance
  • Integrate cloud services with on-premises technologies from Microsoft, Dell, EMC, HP, Nutanix, Cohesity, Pure Storage, VMware, Cisco, and Rubrick
  • Design, manage, architect, and lifecycle the following solutions:
    • Application Virtualization
    • Server Virtualization
    • Networking, Storage and Platform Performance/Sizing
    • Virtual Desktop Infrastructure
    • Automation
    • Hybrid Cloud Architecture
    • Public Cloud
    • Colocation datacenters
    • Networking across multi-cloud environments
    • Security

Experience, Skills, Knowledge:
Required Skills
  • 3-5 years minimum Cloud Architect Experience
  • Cloud environments such as the public, private and hybrid clouds
  • Solid knowledge of concepts of designing and developing dynamic Cloud solutions and moving parts involved in continuous integration and delivery
  • Expert guidance to development teams regarding infrastructure
  • Computer Network Defense
  • Enterprise Architecture, including Cloud services

Certifications (Desired):
  • Google - Professional Cloud Architect
  • AWS - Solution Architect - Professional
  • Azure - MCSE: Cloud Platform and Infrastructure

Preferred Skills:
  • Knowledge of EA principles and methodologies
  • Experience with Servers, Infrastructure, Platform Sizing, Infrastructure Cost Reduction
NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

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