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Cloud Support Associate Jobs in Detroit, MI (NOW HIRING)

FastTek

IT Operations Support Senior Associate

Wayne, MI · On-site

$15.25 - $20/hr

IT Operations Support Senior Associate #1059554 Position Description: Employees in this job ... private cloud, networks (including telecommunication), PCs, and other business critical ...

CONTROLTEC LLC

Cloud Automation Engineer

Allen Park, MI · On-site

$50.75 - $68/hr

Since 2009, Control-Tec has supported the development of data solutions that enable robust design ... AWS Solutions Architect - Associate or 70-532: Developing Microsoft Azure Solutions) * Experience ...

CONTROLTEC LLC

Cloud Automation Engineer

Allen Park, MI · On-site

$50.75 - $68/hr

Since 2009, Control-Tec has supported the development of data solutions that enable robust design ... AWS Solutions Architect - Associate or 70-532: Developing Microsoft Azure Solutions) * Experience ...

Pwc

EAM IFS Cloud Consultant, Sr. Associate

Detroit, MI · On-site

$77K - $202K/yr

... Cloud Consultant, Sr. Associate, you will engage with clients to optimize their operational ... Responsibilities - Analyzing client needs to implement and support business application solutions ...

New

Pwc

Oracle Cloud Finance - Senior Associate

Detroit, MI · On-site

$77K - $202K/yr

... Associate & Summary The Opportunity As an Oracle Cloud Finance - Senior Associate, you will ... support for seamless integration and utilization of business applications, enabling clients to ...

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Cloud Support Associate information

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How much do cloud support associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for cloud support associate in Detroit, MI is $19.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.96 per hour, depending on experience, location, and employer.

What is a cloud support associate?

Cloud Support Associates are IT professionals who provide technical assistance and troubleshooting support for cloud-based services and infrastructure. They help customers and internal teams resolve issues related to cloud platforms, such as connectivity, configuration, deployment, and performance. These associates often work with services like AWS, Azure, or Google Cloud, and require knowledge of cloud technologies, networking, and customer service. Their goal is to ensure users can effectively use cloud resources and resolve any technical challenges promptly.

What are the key skills and qualifications needed to thrive as a cloud support associate?

To thrive as a Cloud Support Associate, you need a solid understanding of cloud computing concepts, networking, and operating systems, often supported by a degree in computer science or related field. Familiarity with major cloud platforms (such as AWS, Azure, or Google Cloud), ticketing systems, and relevant certifications like AWS Certified Cloud Practitioner is highly valuable. Excellent problem-solving, communication, and customer service skills set top performers apart in this role. These skills ensure timely and effective resolution of customer issues, fostering reliability and satisfaction in cloud service delivery.

What are some common challenges faced by cloud support associates and how can they be addressed?

Cloud Support Associates often encounter challenges such as troubleshooting complex technical issues, managing multiple customer cases simultaneously, and keeping up with rapidly evolving cloud technologies. To address these, it's important to develop strong problem-solving and time management skills, actively participate in team knowledge-sharing sessions, and pursue continuous learning through internal training and certification opportunities. Collaborating with senior engineers and leveraging documentation can also help resolve issues efficiently while building expertise.

Is an AWS cloud support associate a good job?

An AWS Cloud Support Associate is a technical support role that involves assisting customers with cloud infrastructure issues using AWS tools and services. It offers opportunities for skill development in cloud computing, troubleshooting, and certifications like AWS Certified Support Engineer, with typical work hours and a focus on customer service and technical problem-solving.

Is cloud support a stressful job?

Cloud Support Associates often handle technical issues, troubleshoot customer problems, and work under time-sensitive conditions, which can contribute to stress. However, the level of stress varies depending on workload, experience, and workplace environment, with some roles offering structured schedules and support tools to manage pressure.

What are the most commonly searched types of Cloud Support jobs in Detroit, MI?

The most popular types of Cloud Support jobs in Detroit, MI are:

Infographic showing various Cloud Support Associate job openings in Detroit, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Hybrid job distribution, with an average salary of $40,290 per year, or $19.4 per hour.

IT Operations Support Senior Associate

Wayne, MI • On-site

FastTek
IT Services • 501 - 1,000 employees
Learn more about FastTekexternal

$15.25 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

IT Operations Support Senior Associate #1059554
Position Description:
Employees in this job function are responsible for ensuring reliable and efficient operations of physical or virtual servers, private cloud, networks (including telecommunication), PCs, and other business critical infrastructure components. They oversee the technology infrastructure that supports the business and support internal users in troubleshooting and escalating issues that impact system health. They are also responsible for setting up user systems and operating systems.
 
Key Responsibilities:
  • Manage the organization's IT infrastructure, including servers, networks, storage systems, mainframes, telecommunication network and virtualization platforms.
  • Collaborate with the security teams to implement and maintain robust security measures, including firewalls, intrusion detection systems, and access controls,.
  • Configure and maintain networking equipment, including routers, switches, firewalls, VPN, QoS and wireless access points, to support seamless communication within trusted corporate and with untrusted external networks.
  • Establish and maintain data backup and recovery procedures to ensure business continuity during system failures or following malicious threats.
  • Monitor usage patterns of enterprise systems to identify potential issues like SLA metrics and proactively resolve them to ensure the continued availability and reliability of critical systems.
  • Analyze system capacity and performance trends to anticipate future infrastructure needs and provide recommendations for investment prioritizations, as necessary.
  • Perform routine network maintenance & system upgrades including service packs, patches, hot fixes & enhancements.
  • Design and implement IaC scripts and automated processes to reduce manual intervention and enhance repeatability and testability of infrastructure modifications.
  • Troubleshoot complex software and hardware issues that are escalated by tech support teams and ensure resolutions are documented and added to the organization's knowledge repository
  • Set-up and configure user systems, including installing and configuring operating systems, software applications, and hardware devices
 
Skills Required:
  • IT Operations, Operations Support Systems, Technical Troubleshoot, IT Support, Technical Customer Support, Technical Support
 
Experience Required:
  • Senior Associate Exp: 3 to 5 years experience in relevant field
 
Education Required:
  • High School Diploma / GED
 
Education Preferred:
  • Bachelor's Degree
 
Additional Information:
  • Support a multi-shift operation in a manufacturing plant.
    • Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary.
  • Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
  • Interface with corporate IT and business owners to prioritize improvement efforts.
  • Support Plant Floor Systems / Corporate teams in resolving incidents; Provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.
  • Focus on the integration / long term maintenance of applications and hardware.
  • Assist site IT manager with managing assignments and workload.
  • Develop, maintain, and share, accurate support documentation.
  • Support of local network equipment in a Cisco based environment.
  • Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.
  • Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment.
 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.