Support Analyst
Cleveland, OH · On-site
Company Description Acumen Solutions is the trusted leader in Enterprise Cloud Transformation ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...
Support Analyst
Cleveland, OH · On-site
Company Description Acumen Solutions is the trusted leader in Enterprise Cloud Transformation ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...
Analyze and resolve issues involving networking, system configurations, and application ... in technical support or cloud engineering roles. * Proficiency in troubleshooting cloud ...
Quick apply
Analyze and resolve issues involving networking, system configurations, and application ... in technical support or cloud engineering roles. * Proficiency in troubleshooting cloud ...
Support Analyst
Cleveland, OH · On-site
Company Description Acumen Solutions is the trusted leader in Enterprise Cloud Transformation ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...
Support Analyst
Cleveland, OH · On-site
Company Description Acumen Solutions is the trusted leader in Enterprise Cloud Transformation ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...
Support Analyst
Cleveland, OH · On-site
Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...
Support Analyst
Cleveland, OH · On-site
Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...
Analyze and resolve issues involving networking, system configurations, and application ... in technical support or cloud engineering roles. * Proficiency in troubleshooting cloud ...
Analyze and resolve issues involving networking, system configurations, and application ... in technical support or cloud engineering roles. * Proficiency in troubleshooting cloud ...
Tier 2 Cloud Support
Raleigh, NC · On-site
... clear analysis and logs. * Balance fast-paced ticket resolution with long-term supportability ... Tier 2 Cloud Support Position Requirements: * Must be a US Citizen (No exceptions; green card ...
Tier 2 Cloud Support
Raleigh, NC · On-site
... clear analysis and logs. * Balance fast-paced ticket resolution with long-term supportability ... Tier 2 Cloud Support Position Requirements: * Must be a US Citizen (No exceptions; green card ...
Tier 2 Cloud Support
Raleigh, NC · On-site
... clear analysis and logs. * Balance fast-paced ticket resolution with long-term supportability ... Tier 2 Cloud Support Position Requirements: * Must be a US Citizen (No exceptions; green card ...
Tier 2 Cloud Support
Raleigh, NC · On-site
... clear analysis and logs. * Balance fast-paced ticket resolution with long-term supportability ... Tier 2 Cloud Support Position Requirements: * Must be a US Citizen (No exceptions; green card ...
Support Analyst
Scottsdale, AZ · On-site
The Support Analyst also performs onsite support for MSP customers, assists with equipment ... Microsoft 365, SharePoint, Active Directory, Azure, and other SaaS/cloud applications supported ...
Support Analyst
Scottsdale, AZ · On-site
The Support Analyst also performs onsite support for MSP customers, assists with equipment ... Microsoft 365, SharePoint, Active Directory, Azure, and other SaaS/cloud applications supported ...
Responsibilities : • Provide advanced troubleshooting and technical support for customer cloud environments. • Analyze and resolve issues involving networking, system configurations, and ...
Responsibilities : • Provide advanced troubleshooting and technical support for customer cloud environments. • Analyze and resolve issues involving networking, system configurations, and ...
Tier 2 Cloud Support
Raleigh, NC · On-site
If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing ... analysis, environmental technologies, and testing and measurement. ARA also prides itself, on ...
Tier 2 Cloud Support
Raleigh, NC · On-site
If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing ... analysis, environmental technologies, and testing and measurement. ARA also prides itself, on ...
The Support Analyst also performs onsite support for MSP customers, assists with equipment ... Microsoft 365, SharePoint, Active Directory, Azure, and other SaaS/cloud applications supported ...
The Support Analyst also performs onsite support for MSP customers, assists with equipment ... Microsoft 365, SharePoint, Active Directory, Azure, and other SaaS/cloud applications supported ...
Support Analyst
Scottsdale, AZ · On-site
The Support Analyst also performs onsite support for MSP customers, assists with equipment ... Microsoft 365, SharePoint, Active Directory, Azure, and other SaaS/cloud applications supported ...
Support Analyst
Scottsdale, AZ · On-site
The Support Analyst also performs onsite support for MSP customers, assists with equipment ... Microsoft 365, SharePoint, Active Directory, Azure, and other SaaS/cloud applications supported ...
Senior Cloud Support Engineer
Denver, CO · On-site
As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...
Quick apply
Senior Cloud Support Engineer
Denver, CO · On-site
As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...
Senior Cloud Support Engineer
Denver, CO · On-site
As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...
Quick apply
Senior Cloud Support Engineer
Denver, CO · On-site
As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...
Analyze and resolve issues involving networking, system configurations, and application ... in technical support or cloud engineering roles. * Proficiency in troubleshooting cloud ...
Analyze and resolve issues involving networking, system configurations, and application ... in technical support or cloud engineering roles. * Proficiency in troubleshooting cloud ...
Application Support Analyst with Salesforce Commerce Cloud Location: NYC, NY - Onsite Duration: 12+ Months Contract Mandatory Skills: * Need retail experience * Flooid Vision Commerce Suite * SFCC ...
Application Support Analyst with Salesforce Commerce Cloud Location: NYC, NY - Onsite Duration: 12+ Months Contract Mandatory Skills: * Need retail experience * Flooid Vision Commerce Suite * SFCC ...
Senior Cloud Support Engineer
Dallas, TX · On-site
As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...
Quick apply
Senior Cloud Support Engineer
Dallas, TX · On-site
As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...
As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...
As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ... Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis ...
Cloud Support Administrator (Full Scope Polygraph Clearance) with Security Clearance
Reston, VA · On-site
$70K - $100K/yr
... analysis • Collaborate with feature teams to identify and drive fixes and recovery levers • ... the Cloud Support Administrator: • Active TS/SCI with FSP clearance • 2 years operations ...
Cloud Support Administrator (Full Scope Polygraph Clearance) with Security Clearance
Reston, VA · On-site
$70K - $100K/yr
... analysis • Collaborate with feature teams to identify and drive fixes and recovery levers • ... the Cloud Support Administrator: • Active TS/SCI with FSP clearance • 2 years operations ...
IT & Cloud Support Analyst I - Paid Training Program with Security Clearance
Saint Louis, MO · On-site
We are hiring an IT & Cloud Support Analyst I for an AI Reliability team to support our US government customers and drive reliability through processes and systems that ultimately deliver stability ...
IT & Cloud Support Analyst I - Paid Training Program with Security Clearance
Saint Louis, MO · On-site
We are hiring an IT & Cloud Support Analyst I for an AI Reliability team to support our US government customers and drive reliability through processes and systems that ultimately deliver stability ...
Cloud Support Analyst information
See salary details
$14.90 - $18.66
9% of jobs
$22.19 is the 25th percentile. Wages below this are outliers.
$18.66 - $22.42
17% of jobs
$22.42 - $26.18
17% of jobs
The median wage is $27.64 / hr.
$26.18 - $29.94
19% of jobs
$29.94 - $33.70
11% of jobs
$34.95 is the 75th percentile. Wages above this are outliers.
$33.70 - $37.46
6% of jobs
$37.46 - $41.22
8% of jobs
$41.22 - $44.97
5% of jobs
$44.97 - $48.73
4% of jobs
$48.73 - $52.49
2% of jobs
$52.49 - $56.25
1% of jobs
$14
$31
$56
How much do cloud support analyst jobs pay per hour?
As of Sep 10, 2026, the average hourly pay for cloud support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a cloud support analyst?
To thrive as a Cloud Support Analyst, you need a solid understanding of cloud computing concepts, networking, troubleshooting, and a relevant degree or technical certifications such as AWS Certified Solutions Architect or Microsoft Azure Fundamentals. Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud), ticketing systems, and monitoring tools is crucial. Strong problem-solving, communication, and customer service skills help you resolve issues efficiently and support clients effectively. These skills ensure reliable cloud service delivery, customer satisfaction, and the ability to address technical challenges in dynamic environments.
What are some common challenges faced by cloud support analysts, and how can they effectively manage them?
Cloud Support Analysts often encounter challenges such as troubleshooting complex, multi-layered cloud infrastructure issues and managing multiple customer inquiries simultaneously. Staying up-to-date with rapidly evolving cloud technologies is also essential, as platforms and services frequently update. Effective time management, strong communication skills for collaborating with both technical teams and customers, and a proactive approach to continuous learning are key strategies for success. Regularly participating in training sessions and leveraging internal knowledge bases can also help analysts stay ahead.
What is the difference between Cloud Support Analyst vs Cloud Support Engineer?
| Aspect | Cloud Support Analyst | Cloud Support Engineer |
|---|---|---|
| Certifications | CompTIA Cloud+, AWS Certified Cloud Practitioner, Microsoft Azure Fundamentals | Same as Cloud Support Analyst, often with advanced certifications like AWS Solutions Architect or Azure Solutions Architect |
| Work Environment | Customer support, troubleshooting, and issue resolution in cloud environments | Design, implement, and optimize cloud solutions, often involving more technical configuration |
| Employer & Industry Usage | Cloud service providers, IT support firms, enterprise IT departments | Cloud service providers, cloud consulting firms, large enterprises |
While both roles involve working with cloud technologies and require similar certifications, the Cloud Support Analyst primarily focuses on troubleshooting and customer support, whereas the Cloud Support Engineer is more involved in technical implementation and system design. The roles often overlap but differ in technical depth and responsibilities.
Is cloud support a good career?
Cloud Support Analysts play a key role in managing and troubleshooting cloud infrastructure, often working with platforms like AWS, Azure, or Google Cloud. The field offers strong job growth, competitive salaries, and opportunities for certification and skill development, making it a viable career choice for those interested in technology and cloud computing. Success in this role typically requires technical skills, problem-solving ability, and ongoing learning to keep up with evolving cloud services.
Is cloud support a stressful job?
Cloud Support Analysts often handle technical issues related to cloud infrastructure, which can involve high-pressure situations, especially during outages or urgent requests. The job requires strong problem-solving skills, attention to detail, and the ability to work under tight deadlines, which can contribute to stress levels. However, workload and stress vary depending on the organization and individual experience.
What does a cloud support analyst do?
A cloud support analyst provides technical assistance for cloud computing services, troubleshooting issues related to cloud infrastructure, applications, and platforms. They often work with tools like AWS, Azure, or Google Cloud, and require knowledge of networking, security, and scripting to resolve customer or internal technical problems efficiently.
More about Cloud Support Analyst jobs
What states have the most Cloud Support Analyst jobs?
States with the most job openings for Cloud Support Analyst jobs include:
What are popular job titles related to Cloud Support Analyst jobs?
For Cloud Support Analyst jobs, the most frequently searched job titles are:
Support Analyst
Cleveland, OH • On-site
Acumen Solutions
Full-time
Re-posted 19 days ago
Job description
Company Description
Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realize dramatic improvements in productivity and profitability through innovations in business and technology. Industry and government leaders including American Express, Comcast, McKesson, and the US Securities and Exchange Commission rely on our global consultants to deliver cloud solutions that yield exceptional results. We apply this same focus on results to our unparalleled social responsibility program, generating sustainable impact across our local communities.
Job Description
Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible for the implementation and support of high volume, high performance client facing applications. This position would be based in our Midwest office, located inCleveland, OH. This is an opportunity to work with one of Acumen's global clients based in Europe.
General Support Analyst Role: The candidate will support applications that are part of cloud based, mobile, and/or on premise environments. Great opportunity to be part of a new, growing office for an established company that provides cutting edge IT solutions to Fortune 500 and Public Sector clients.
Specific Duties:
- Communicate project status with clients
- Identify enhancement requests as configuration or development effort
- Communicate requirements to developers to complete enhancement requests
- Learn at least 2 client's business processes and application implementation. Implementation may be Salesforce.com or some other product
- Support end users questions and issues via various communication channels including email, phone, and portals
- Determine root cause analysis of issues and help determine and implement solutions
- Make configuration changes to the application
- Create reports
- Develop and execute functional test cases
- Update project documentation
- Application release management responsibilities
Qualifications
- 2+ years of experience in application support, business analyst, or project management type of role
- Flexibility to work various shifts
- Understanding of waterfall, agile, and iterative development methodologies
- Strong written and verbal communication skills
- Customer service skills
- Work well in teams
- Ability to learn new information quickly
- Technical aptitude
- Bachelor's degree in Management Information Systems or related field
- Authorized to work for any U.S. employer
Additional Information
EOE M/F/V/D
VEVRAA Federal Contractor
Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realize dramatic improvements in productivity and profitability through innovations in business and technology. Industry and government leaders including American Express, Comcast, McKesson, and the US Securities and Exchange Commission rely on our global consultants to deliver cloud solutions that yield exceptional results. We apply this same focus on results to our unparalleled social responsibility program, generating sustainable impact across our local communities.
Job Description
Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible for the implementation and support of high volume, high performance client facing applications. This position would be based in our Midwest office, located inCleveland, OH. This is an opportunity to work with one of Acumen's global clients based in Europe.
General Support Analyst Role: The candidate will support applications that are part of cloud based, mobile, and/or on premise environments. Great opportunity to be part of a new, growing office for an established company that provides cutting edge IT solutions to Fortune 500 and Public Sector clients.
Specific Duties:
- Communicate project status with clients
- Identify enhancement requests as configuration or development effort
- Communicate requirements to developers to complete enhancement requests
- Learn at least 2 client's business processes and application implementation. Implementation may be Salesforce.com or some other product
- Support end users questions and issues via various communication channels including email, phone, and portals
- Determine root cause analysis of issues and help determine and implement solutions
- Make configuration changes to the application
- Create reports
- Develop and execute functional test cases
- Update project documentation
- Application release management responsibilities
Qualifications
- 2+ years of experience in application support, business analyst, or project management type of role
- Flexibility to work various shifts
- Understanding of waterfall, agile, and iterative development methodologies
- Strong written and verbal communication skills
- Customer service skills
- Work well in teams
- Ability to learn new information quickly
- Technical aptitude
- Bachelor's degree in Management Information Systems or related field
- Authorized to work for any U.S. employer
Additional Information
EOE M/F/V/D
VEVRAA Federal Contractor