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On Call Case Manager Jobs in Rochester, NY (NOW HIRING)

Genesee County

Case Manager II

Batavia, NY · On-site

$26.49/hr

A Case Manager II (Community Mental Health) is a more advanced level of case management where the ... May be required to serve on the "On Call" team. The above examples of duties are intended only as ...

Greystone Programs

RN Case Manager

Hopewell, NY · On-site

$87K - $90K/yr

Registered Nurse (RN) Case Manager *$3,000 Retention BONUS! Make a Difference Every Day - Join Our ... No On Call or Holidays or Weekends! * Local travel required; mileage reimbursement provided.

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All JobsOn Call Case JobsOn Call Case Manager JobsOn Call Case Manager Jobs in Rochester, NY

On Call Case Manager information

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$13

$22

$32

How much do on call case manager jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for on call case manager in Rochester, NY is $22.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an On Call Case Manager, and why are they important?

To thrive as an On Call Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree and case management certification. Familiarity with case management software, electronic health records, and crisis intervention tools is typically required. Excellent communication, problem-solving, and emotional resilience are crucial soft skills for effectively supporting clients in urgent or unpredictable situations. These skills ensure timely, appropriate interventions and continuity of care, especially during off-hours or crises.

What is the highest paid case manager?

The highest paid case managers are often those with advanced certifications, specialized skills, or experience in high-demand fields such as healthcare or legal case management. Salaries can reach over $80,000 annually, especially for senior or managerial roles in large organizations or healthcare systems. Factors like location, industry, and level of responsibility influence compensation levels.

What is an On Call Case Manager?

An On Call Case Manager is a professional who provides support and coordination of care for clients during non-standard hours, such as evenings, weekends, or holidays. They respond to urgent situations, assess client needs, and coordinate services or resources as necessary. Their work ensures that clients receive timely assistance outside of regular business hours, maintaining continuity of care and crisis intervention when needed. This role is common in healthcare, social services, and mental health organizations.

What is the difference between On Call Case Manager vs Full-Time Case Manager?

AspectOn Call Case ManagerFull-Time Case Manager
Work ScheduleAs-needed, flexible hours, often on-call basisRegular, full-time hours, typically 40 hours/week
CertificationsRequired certifications (e.g., CCM, LCSW)Same certifications as on call, often with additional training
Work EnvironmentHospitals, clinics, community agencies, remote optionsOffice-based, community settings, hospitals
Job ResponsibilitiesResponds to urgent cases, provides support as neededOngoing case management, care planning, client follow-up

While both roles require similar certifications and work in healthcare or social services settings, an On Call Case Manager works on an as-needed basis, often responding to urgent situations, whereas a Full-Time Case Manager has a consistent schedule focused on ongoing client care and case management tasks.

How does the on-call case manager role typically interact with other team members and external partners during urgent situations?

On-call case managers often serve as the primary point of contact during after-hours or emergency situations, collaborating closely with internal teams such as social workers, healthcare providers, and supervisors. They also coordinate with external partners like shelters, hospitals, or law enforcement to ensure clients’ immediate needs are met efficiently and safely. Clear communication, quick decision-making, and thorough documentation are essential, as these interactions can directly impact client outcomes and continuity of care.

Do case managers get paid more than nurses?

On Call Case Managers and nurses have different salary ranges; generally, nurses tend to earn higher wages due to their clinical training and licensure requirements. However, compensation varies based on experience, location, and specific employer, with some case management roles offering competitive pay, especially for those with specialized skills or certifications.

Are case managers in demand?

Yes, case managers are in demand across healthcare, social services, and mental health sectors due to the growing need for coordinated care and support services. Employment opportunities often require strong communication skills and relevant certifications, with job growth expected to continue as the healthcare industry expands.

Can an RN work as a case manager?

Yes, registered nurses (RNs) can work as case managers, often utilizing their clinical knowledge to coordinate patient care, develop care plans, and communicate with healthcare teams. Many case management roles require certification such as the Certified Case Manager (CCM) credential and strong organizational and communication skills. RNs typically need relevant experience and sometimes additional training in case management practices.
What are popular job titles related to On Call Case Manager jobs in Rochester, NY? For On Call Case Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching On Call Case Manager jobs in Rochester, NY look for? The top searched job categories for On Call Case Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for On Call Case Manager jobs? Cities near Rochester, NY with the most On Call Case Manager job openings:
On Call Case Manager jobs near you
Case Manager - RRC

Case Manager - RRC

Volunteers of America Upstate NY

Rochester, NY

$21 - $24/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Volunteers Of America rating

7.0

Company rating: 7.0 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

326th of 710 rated non-profit organizations

Job description

Make a difference in a family's life!

Volunteers of America Upstate New York's continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives.

Part-tkme Case Manager | Residential Reentry Center | Rochester, NY

SUMMARY

This position is responsible for providing all aspects of case management to Residential Reentry Center residents and former residents currently on home confinement. Scheduled hours include three 8-hour shifts per week, from 12 pm - 8 pm, to include one weekend day. 

JOB DUTIES AND RESPONSIBILITIES

  • Work with Residential Reentry Center residents and former residents currently on home confinement to develop and execute individualized case plans.

  • Establish good working relationships with related agencies to maintain a comprehensive referral network for residents.

  • Conduct home visits and employment checks in accordance with VOA policies and relevant regulatory and funding sources.

  • Provide pro-social life skills training and support on an individual and group basis, and provide follow up to assure residents are achieving set goals. Upload all progress notes (IPP) and other required documentation on R3M – Federal Bureau of Prisons case management program

  • Transport and coordinate transportation for residents to services when needed.

  • Maintain accurate records for all residents in accordance with VOA policies and relevant regulatory and funding sources.

  • Attend all required trainings and maintain all required certifications.

  • Provide evening and on-call services as scheduled.

  • Other duties as needed.

EXPERIENCE AND EDUCATION QUALIFICATIONS

  • Associates’ Degree with a Bachelor’s Degree preferred in a social, human services, criminal justice or behavioral science program from an accredited college or university. Four years’ of relevant experience may be substituted for a bachelor’s degree or two years with an Associate’s Degree.

  • One year of experience working in human services, corrections or community-based services

  • Valid NYS Driver’s License

  • Strong organizational skills

  • Working knowledge of MS Office products

VOA provides comprehensive benefits for eligible employees including:

  • Competitive Pay

  • Paid Time Off

  • Health, Dental, Vision Insurance

  • Company Paid Life & LTD Insurance

  • 403(b), & more!

Volunteers of America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

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