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ACI Worldwide

Sr Dir Product (Instore & Omni-Commerce)

$129K - $170K/yr

... and omni-channel commerce portfolio, ensuring our offering is architected and positioned as a cohesive, differentiated unified commerce platform. * Partner closely with Product Management and ...

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$70.5K

$142.4K

$153.5K

How much do omni channel manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for omni channel manager in the United States is $142,448.00, according to ZipRecruiter salary data. Most workers in this role earn between $152,000.00 and $153,000.00 per year, depending on experience, location, and employer.

What is an omni channel manager?

An Omni Channel Manager is a professional responsible for overseeing and integrating a company's various sales and communication channels to provide a seamless customer experience. This role involves coordinating activities across online, in-store, mobile, and other platforms to ensure consistency in branding, messaging, and service. Omni Channel Managers analyze customer data, manage cross-channel marketing campaigns, and work closely with teams in marketing, sales, IT, and customer service. Their goal is to create a unified journey for customers, whether they interact with the brand online or offline.

How does an omni channel manager typically collaborate with different departments to ensure a seamless customer experience?

An Omni Channel Manager works closely with marketing, sales, IT, and customer service teams to integrate and align all customer touchpoints—both online and offline. They coordinate campaigns, share customer insights, and ensure consistent messaging across channels. Effective collaboration often involves regular cross-functional meetings, using shared analytics dashboards, and implementing feedback loops to quickly address any inconsistencies in the customer journey. This collaborative approach helps deliver a unified and satisfying experience to customers.

What is the difference between Omni Channel Manager vs Digital Marketing Manager?

AspectOmni Channel ManagerDigital Marketing Manager
Primary FocusIntegrating multiple sales and communication channels for a seamless customer experienceDeveloping and executing online marketing strategies to drive digital engagement
Required SkillsChannel integration, customer experience, data analysisSEO, content marketing, paid advertising, analytics
Work EnvironmentRetail, e-commerce, omnichannel retail settingsDigital agencies, corporate marketing teams
Common CertificationsCustomer experience, digital marketing, project managementGoogle Analytics, HubSpot, SEO certifications

The Omni Channel Manager focuses on creating a unified customer experience across multiple channels, including online and offline. In contrast, the Digital Marketing Manager primarily concentrates on online marketing strategies to attract and engage customers. While both roles require digital skills and data analysis, their core responsibilities and work environments differ significantly.

What are the key skills and qualifications needed to thrive as an omni channel manager, and why are they important?

To excel as an Omni Channel Manager, you need strong expertise in marketing strategy, data analysis, and customer experience management, often supported by a degree in marketing or business. Familiarity with CRM platforms, e-commerce tools, digital analytics solutions, and marketing automation systems is typically required. Exceptional project management, communication, and leadership skills help drive alignment across diverse teams and channels. These competencies are crucial for delivering seamless customer journeys and optimizing business performance across all touchpoints.
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What cities are hiring for Omni Channel Manager jobs? Cities with the most Omni Channel Manager job openings:
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Omni Channel Manager jobs near you
Infographic showing various Omni Channel Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $142,448 per year, or $68.5 per hour.

Associate Director, International Omni-Channel Management Oncology

AbbVie

Mettawa, IL • On-site

$141K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

AbbVie rating

8.6

Company rating: 8.6 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

16th of 86 rated pharmaceutical

Job description

Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The International Omni-Channel Management (OCM) Oncology role is responsible for advancing OCM capabilities and partnering with International Oncology Brand Teams to ensure execution, in close partnership with Customer Excellence, Marketing Analytics and Business Intelligence (MABI), Business Technology Solutions (BTS), and leaders across International Area, and Affiliate levels.
This role is accountable for strengthening Customer Journey design, content strategy, digital excellence, analytics, and AI-enabled innovation to improve impact across brands and affiliates. It plays a key role in embedding, advancing, and measuring Advanced Customer Experience (ACE) progress across brands, while driving digital strategy and enabling the adoption of scalable OCM practices across the Oncology portfolio.
This role requires deep Oncology knowledge and a strong understanding of pharma market dynamics, particularly across external communication channels and customer experience, along with strong digital fluency.
The ideal candidate brings strategic thinking, strong organizational capability, and the ability to translate priorities into clear, executable plans in collaboration with multiple functions and stakeholders and ability to interpret and analyze data, along with the capacity to suggest and implement ongoing improvements to processes
As a coordinator across functions and geographies within the Oncology organization, this person must demonstrate exceptional communication skills, a strong sense of accountability, and the ability to drive OCM transformation, accelerate ACE execution, and enable the consistent sharing of best practices across the globe.
Key Responsibilities:
Drive a unified digital strategy framework, strengthening channel performance, accelerating ACE integration and expansion across fully activated and launching brands, and ensuring the Reimagine Content Model (RCM) is embedded across the Oncology portfolio.
Lead OCM capability building and customer engagement strategy across Oncology
  • Lead the OCM process to strengthen capabilities across Affiliates and Areas and define the framework for how Affiliates can implement the OCM ecosystem.
  • Support the shaping of Brand Customer Engagement Strategies through a customer-centric approach that enhances the HCP OCM experience and advances the embedment of the Reimagine Content Model (RCM) across the Oncology portfolio.
  • Ensure alignment to drive affiliate localization and execution of customer engagement tactics, with a consistent focus on brand priorities, segmentation, and customer needs.

Advance ACE and digital transformation across channels and brands
  • Advance ACE across brands by embedding and expanding the model across fully activated and launching brands, while measuring progress through orchestrated journey design and implementation to enable data-driven decisions.
  • Lead orchestration for ACE pillars across channels, including IFT, Digital, P2P, Congresses, and other relevant touchpoints, while driving implementation of the unified digital strategy framework across the Oncology portfolio.
  • Strengthen AbbVie Pro channel performance within the broader digital ecosystem and channel strategy, while supporting the evolution of the International OCM approach through customer experience, content optimization and analytics.

Drive cross-functional coordination, governance, and capability enablement
  • Coordinate cross-functional working groups with key business partners to ensure alignment and effective OCM and ACE execution, and work in partnership with MABI to understand market trends and report on gathered insights.
  • Lead OCM governance by establishing clear frameworks and priorities, integrating ACE metrics into monthly reviews, and driving a close-the-loop process that turns insights into action.
  • Act as an Oncology OCM Subject Matter Expert to coach, guide, and elevate team capability, strengthening readiness for customer-centric marketing and AI-enabled ways of working while fostering a culture of collaboration, innovation, and continuous improvement.

Key Stakeholders
• Oncology GMs, INBT Leads and Marketers
• Customer Excellence, BTS, MABI and Learning teams
• Affiliates and Areas' Leads
Qualifications
  • Bachelor's or Master's degree in business or equivalent.
  • More than 10 years of experience in pharma, including Marketing/Brand and Sales Management.
  • Digital communication experience.
  • Ideally, experience across Areas and/or multiple Affiliates.
  • Strong strategic thinking and organizational skills, with the ability to define structured execution plans.
  • Proven ability to plan, organize, and manage multiple projects.
  • Strong implementation skills and execution experience.
  • Excellent networking skills and effective communication that build strong working relationships with a broad range of internal cross-functional stakeholders.
  • Strong written and verbal communication skills, with the ability to inspire teams.
  • Excellent Microsoft Office skills to develop executive-ready communications and strong storytelling in strategic documents.
  • Knowledge of digital and CRM tools.
  • Experience with analytics, customer journey design, and content strategy is a strong asset.
  • Demonstrated ability to work across International, Area, and Affiliate stakeholders in a matrixed environment.

Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html

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About AbbVie

Sourced by ZipRecruiter

AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube, and LinkedIn.

Industry

Scientific research and development services

Company size

10,000+ Employees

Headquarters location

North Chicago, IL, US

Year founded

2013

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