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Omni Channel Associate Jobs (NOW HIRING)

PetSmart

Director, Technology - Omni Fulfillment

Phoenix, AZ · Hybrid

$219K - $230K/yr

In a standard work week, associates may work up to one remote "flex day" (with leader approval ... This role is also responsible for expanding and evolving PetSmart's Omni-Channel fulfillment ...

PetSmart

Director, Technology - Omni Fulfillment

Phoenix, AZ · Hybrid

$219K - $230K/yr

In a standard work week, associates may work up to one remote "flex day" (with leader approval ... This role is also responsible for expanding and evolving PetSmart's Omni-Channel fulfillment ...

David Yurman

Channel Planner, Omni

New York, NY · On-site

$85K - $95K/yr

Associate Director, Channel Planning Omni About The Role The Channel Planner supports the planning and performance management of the Direct-to-Consumer channels' sales. This individual will partner ...

David Yurman

Channel Planner, Omni

New York, NY · Hybrid

$85K - $95K/yr

Associate Director, Channel Planning Omni About The Role The Channel Planner supports the planning and performance management of the Direct-to-Consumer channels' sales. This individual will partner ...

Lowe's

Sr Director, Omni-Channel Fulfillment

Mooresville, NC

$220K - $231K/yr

This role and team supports Lowe's by identifying, improving, and resolving customer, associate, process, and technology pain points relating to all fulfillment channels. This is an extremely visible ...

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How much do omni channel associate jobs pay per year?

As of Jun 11, 2026, the average yearly pay for omni channel associate in the United States is $108,160.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $130,000.00 per year, depending on experience, location, and employer.

What is an omnichannel associate?

An omnichannel associate is a retail or customer service employee who manages and supports seamless shopping experiences across multiple channels such as in-store, online, mobile, and social media. They often use tools like customer relationship management (CRM) systems and need strong communication and technical skills to coordinate across platforms and ensure consistent service.

What does a typical day look like for an Omni Channel Associate?

A typical day for an Omni Channel Associate involves assisting customers both in-store and online, processing sales and returns, and ensuring the accuracy of online and curbside pickup orders. You may also manage inventory, restock shelves, and communicate with warehouse or e-commerce teams to fulfill online requests. The role often requires you to switch between tasks quickly, provide responsive service, and resolve any customer issues across various channels. This variety creates a dynamic work environment and opportunities to develop a broad skill set valuable for retail advancement.

What is an omnichannel job description?

An omnichannel job description outlines responsibilities for roles that involve managing customer interactions across multiple channels such as in-store, online, mobile, and social media. For an Omni Channel Associate, this typically includes coordinating communication, providing consistent service, and using tools like CRM systems to ensure a seamless customer experience across all platforms.

What is an Omni Channel Associate job?

An Omni Channel Associate is responsible for ensuring a seamless shopping experience across multiple sales channels, including in-store, online, and mobile. They assist with fulfilling online orders, handling customer inquiries, and maintaining inventory accuracy. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Center Manager or Customer Service Director, which can offer salaries significantly higher than frontline agent positions. Specialized roles requiring technical skills, language proficiency, or industry expertise may also command higher pay. Advanced certifications and experience can further increase earning potential in these positions.

What are the key skills and qualifications needed to thrive in the Omni Channel Associate position, and why are they important?

To excel as an Omni Channel Associate, you need a strong understanding of retail operations, sales processes, and customer service principles, often supported by a high school diploma or related experience. Familiarity with point-of-sale (POS) systems, inventory management software, and online order fulfillment platforms is commonly required. Excellent communication, multitasking, and problem-solving abilities help you stand out when handling both in-person and digital customer interactions. These skills enable seamless customer experiences and efficient operations across multiple sales channels, which is crucial for organizational success.

What job makes $10,000 a month without a degree?

An Omni Channel Associate typically does not earn $10,000 a month without significant experience or specialized skills. High earnings in such roles are uncommon; most positions with this income level require advanced skills, certifications, or management responsibilities. Generally, jobs with higher pay without a degree include sales, real estate, or certain sales management roles, but they often depend on performance and commission structures.
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Omni Channel Associate jobs near you
Infographic showing various Omni Channel Associate job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $108,160 per year, or $52 per hour.

Senior Manager, Omni-Channel Applications

KnitWell Group

Pataskala, OH • On-site

$120K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 hours ago

KnitWell Group rating

7.8

Company rating: 7.8 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

3rd of 102 rated fashion retailers

Job description

About us
KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America - Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.
Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.
About the role
Senior Manager - Omni-Channel Applications provides strategic and hands-on technical leadership for enterprise omni-channel platforms that enable seamless customer experiences across digital, store, contact center, and fulfillment channels. This role focuses on platform strategy, solution design, delivery execution, and people leadership, ensuring scalable, resilient, and well-architected applications aligned with business goals.
The role plays a key leadership position in the evolution and optimization of Manhattan Active Omni-based solutions, partnering closely with business, product, architecture, and engineering teams to drive modernization, engineering excellence, and predictable delivery across omni-channel customer journeys.
The impact you can have
  • Own the technical strategy and long-term roadmap for omni-channel application platforms
  • Provide architectural direction aligned with enterprise standards and business strategy
  • Evaluate and guide technology choices with a focus on scalability, security, and maintainability
  • Ensure strong engineering practices including design reviews, coding standards, and testing quality
  • Guide teams through release planning and solution readiness
  • Lead, mentor and develop technical teams (Tech Leads, Senior Engineers, Vendors)
  • Set technical expectations and provide ongoing performance feedback
  • Translate business requirements into scalable technical solutions
  • Communicate technical decisions, risks, and dependencies to senior stakeholders
  • Drive platform modernization, including cloud adoption and architectural evolution
  • Lead evaluation and adoption of AI-enabled capabilities to improve developer productivity and business outcomes
  • Identify opportunities to leverage AI/ML for automation, insights, and decision support
  • Promote responsible AI usage aligned with enterprise governance and security standards
  • Improve SDLC, DevOps maturity, and engineering practices

You'll bring to the role
  • Hands-on or leadership experience with Manhattan Active Omni, including solution design, integrations, or large-scale implementations
  • Retail, eCommerce, OMS, or fullfillment systems experience
  • Bachelor's degree in Computer Science, Engineering, or equivalent experience
  • 10+ years of experience in enterprise application development
  • 3+ years in a Tech Lead, Engineering Manager, or Senior Technical role
  • Strong experience with omni-channel, customer-facing, or large-scale enterprise platforms

Preferred Qualifications:
  • Cloud-native architectures (Azure/AWS)
  • Microservices, APIs, and event-driven systems
  • DevOps and CI/CD experience
  • Agile delivery leadership

Benefits
  • You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand's discount policies.
  • Support for your individual development plus opportunities for career mobility within our family of brands.
  • A culture of giving back - local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*
  • Medical, dental, vision insurance & 401(K).*
  • Employee Assistance Program (EAP).
  • Time off - paid time off & holidays.*
  • The target salary range for this role is: $120,000 - $150,000

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.
  • Hybrid: This position works in a hybrid model, with required days worked in the any of our Etna, OH, Ft. Myers, FL, or Hingham, MA offices.

#LI-AP1
Location:
Ascena Corp ETNA-ascena-Pataskala, OH 43062Position Type:
Regular/Full time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

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