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Omni Call Center Jobs (NOW HIRING)

Medicount Management, Inc.

Be Seen First

Patient Billing Call Center Manager

Evendale, OH · On-site

$50K - $55K/yr

POSITION OVERVIEW We are seeking an experienced Patient Billing Call Center Manager with a proven ... Omni Call or other workforce management methods for staffing call centers * Experience implementing ...

Omni Fiber LLC

Call Center Representative

Brownsville, TX

$13.75 - $17.25/hr

Call Center Representative The Call Center Representative will be responsible for handling inbound ... Omni Fiber provides equal employment opportunities to all qualified applicants and employees, and ...

New

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

Provides input to Customer Support Manager to continually improve Call Center level of service, knowledge and the services provided to become a full-service, omni-channel contact center. Represents ...

Berkshire Bank

Call Center Representative

Pittsfield, MA · On-site

$20 - $28.90/hr

Call Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 ... Continually advances level of knowledge to ensure the development of a full-service, omni-channel ...

Berkshire Bank

Call Center Representative

Medford, MA · On-site

$20 - $28.90/hr

Call Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 ... Continually advances level of knowledge to ensure the development of a full-service, omni-channel ...

Berkshire Bank

Call Center Representative

Yorktown, NY · On-site

$20 - $28.90/hr

Call Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 ... Continually advances level of knowledge to ensure the development of a full-service, omni-channel ...

Berkshire Bank

Call Center Representative

Pittsfield, MA · On-site

$20 - $28.90/hr

Call Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 ... Continually advances level of knowledge to ensure the development of a full-service, omni-channel ...

Berkshire Bank

Call Center Representative

Medford, MA · On-site

$20 - $28.90/hr

Call Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 ... Continually advances level of knowledge to ensure the development of a full-service, omni-channel ...

Tailored Brands

Call Center Representative

$16 - $18/hr

Call Center Representative Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest ...

Tailored Brands

Call Center Representative

$16 - $18/hr

Call Center Representative Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest ...

Tailored Brands Inc

Call Center Representative

$16 - $18/hr

Call Center Representative Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest ...

Beacon Bank

Call Center Representative

Medford, MA · On-site

$16.75 - $20.75/hr

Continually advances level of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat, and ...

Beacon Bank

Call Center Representative

Yorktown Heights, NY · On-site

$17 - $21.25/hr

Continually advances level of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat, and ...

Beacon Bank

Call Center Representative

Pittsfield, MA · On-site

$17.75 - $22.25/hr

Continually advances level of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat, and ...

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How much do omni call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for omni call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of an Omni Call Center representative?

As an Omni Call Center representative, your day usually involves handling customer inquiries and resolving issues through various channels such as phone calls, emails, live chat, and social media. You'll frequently switch between different platforms, update customer records in real time, and collaborate with teammates or other departments to address more complex problems. Most work environments emphasize quick response times and ensuring customer satisfaction, so time management and flexibility are key. Over time, you may have the opportunity to specialize in certain channels or advance to team lead or supervisor roles.

What are the key skills and qualifications needed to thrive in the Omni Call Center position?

To thrive as an Omni Call Center representative, you need strong communication skills, active listening, problem-solving abilities, and prior experience in customer service or a related field. Familiarity with CRM platforms, multi-channel communication tools (such as chat, email, and phone systems), and basic computer proficiency are commonly required. Outstanding multitasking abilities, patience, and adaptability help set candidates apart in this fast-paced environment. These competencies ensure you can efficiently resolve customer inquiries across various channels and maintain high satisfaction levels.

What is an Omni Call Center?

An Omni Call Center job involves handling customer interactions across multiple communication channels, such as phone, email, chat, and social media. Employees are expected to provide seamless customer support, resolve issues, and ensure a consistent experience across platforms. Strong communication skills, multitasking abilities, and proficiency with customer service software are essential for success in this role.

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Omni Call Center jobs near you
Infographic showing various Omni Call Center job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Patient Billing Call Center Manager

Medicount Management, Inc.

Evendale, OH • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

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Job description

POSITION OVERVIEW

We are seeking an experienced Patient Billing Call Center Manager with a proven track record of directly supervising call center agents in a medical billing environment that handles billing inquires and questions. from patients. This is a hands-on leadership role responsible for daily call center operations, agent performance management, staffing, quality assurance, and reporting. The ideal candidate has managed a team of inbound patient billing representatives and understands how to drive results through data, coaching, and accountability.

MINIMUM REQUIREMENTS

Candidates must meet all of the following qualifications to be considered:

  • Minimum 2–3 years of direct supervisory or management experience over a call center team (agent-level experience alone does not meet this requirement)
  • Demonstrated experience managing call center performance metrics, including handle time, service levels, call abandonment rates, and agent scorecards
  • Medical billing, patient questions, EMS billing, or healthcare revenue cycle experience strongly preferred
  • Familiarity with call center platforms and telephony systems (IVR, ACD, CRM, or equivalent)
  • Strong written and verbal communication skills with the ability to deliver clear performance feedback
  • Proficiency in Microsoft Office (Word, Excel, Outlook); experience with reporting and data analysis
  • High school diploma required; associate's or bachelor's degree in business, healthcare administration, or a related field preferred

RESPONSIBILITIES

  • Oversee the daily operations of the patient billing call center, including staffing, scheduling, and workflow management
  • Supervise, coach, and develop call center agents; conduct regular performance reviews and one-on-one check-ins
  • Monitor and analyze call center KPIs — including call volume, handle time, first-call resolution, and abandonment rates — and take corrective action as needed
  • Implement and enforce a midday staffing blackout policy to ensure coverage during peak call volume hours (10:00 AM – 3:30 PM)
  • Investigate and resolve operational disruptions, including technology outages and staffing gaps, to minimize service impact
  • Identify training needs and develop programs to improve agent performance, billing accuracy, and patient satisfaction
  • Prepare and present call center performance reports to senior leadership on a regular basis
  • Maintain compliance with HIPAA, payer guidelines, and internal billing policies
  • Collaborate with billing, coding, and collections teams to resolve patient account escalations
  • Contribute to workforce planning, including hiring, onboarding, and scheduling decisions

PREFERRED QUALIFICATIONS

  • Experience in EMS, ambulance transport billing, or municipal government billing environments
  • Knowledge of Medicare, Medicaid, and commercial insurance billing workflows
  • Familiarity with ZOHO, ESO Solutions. Omni Call or other workforce management methods for staffing call centers
  • Experience implementing or improving abandoned-call tracking and service level agreements (SLAs)
  • Prior experience with workforce management software or call recording and quality monitoring platforms

COMPENSATION & BENEFITS

Medicount Management offers a competitive total compensation package, including:

  • Annual salary of $52,000 – $55,000, commensurate with experience
  • Comprehensive health, dental, vision, and life insurance
  • 401(k) retirement plan with employer matching
  • Paid time off (PTO)

Company Description

Medicount Management, Inc. is a regional EMS Billing Company based in Cincinnati, Ohio. We are excited to present our Ambulance Billing Services proposal to you. With over 29 years of experience in ambulance billing, we have established a strong client base of 400+ municipalities. In 2023 alone, we processed over 400,000 transport claims, solidifying our position as the leading EMS Billing provider in the region. Our exclusive focus is only on EMS ambulance billing, and our dedicated employees have an average tenure of over ten years with our company.