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Senior Omni Call Center Jobs (NOW HIRING)

Medicount Management, Inc.

Be Seen First

Patient Billing Call Center Manager

Evendale, OH · On-site

$50K - $55K/yr

Prepare and present call center performance reports to senior leadership on a regular basis ... Omni Call or other workforce management methods for staffing call centers * Experience implementing ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

Berkshire Bank

Call Center Representative

Medford, MA · On-site

$20 - $28.90/hr

Continually advances level of knowledge to ensure the development of a full-service, omni-channel ... Sr. Customer Support Specialist to help coach and mentor new team members as needed. 5% * Ensures ...

Golden Nugget

Call Center Manager

Laughlin, NV · On-site

The Call Center Manager will supervise all aspects of department and agent's performance ... Accurately and swiftly communicate issues and potential issues to Sr. Management. * Contributes to ...

thryvlgbt

Call Center Manager

Atlanta, GA · On-site

Prepare and present reports on call center performance to senior management Requirements: * Proven experience as a Call Center Manager or similar role * Excellent communication and interpersonal ...

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

Provides input to Customer Support Manager to continually improve Call Center level of service, knowledge and the services provided to become a full-service, omni-channel contact center. Represents ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with ... Present performance insights and reports to senior leadership and collaborate cross-functionally to ...

Monarchcasino

Senior Call Center Manager

Atlantis, FL · On-site

The Senior Call Center Manager is responsible for Call Center operations, including, but not limited to, Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a ...

Comfort Matters LLC

Call Center Manager

Osseo, MN · On-site

Prepare and present reports on call center performance, highlighting key metrics, trends, and recommendations for improvement to senior management. Call Center Manager Qualifications: * Proven ...

Berkshire Bank

Call Center Representative

Pittsfield, MA · On-site

$20 - $28.90/hr

Continually advances level of knowledge to ensure the development of a full-service, omni-channel ... Sr. Customer Support Specialist to help coach and mentor new team members as needed. • Ensures ...

Legacy Service Partners

Call Center Manager

Clermont, FL · On-site

$80K - $85K/hr

Prepare and present reports on call center performance, highlighting key metrics, trends, and recommendations for improvement to senior management. Call Center Manager Qualifications: * Proven ...

Comfort Matters

Call Center Manager

Osseo, MN · On-site

Prepare and present reports on call center performance, highlighting key metrics, trends, and recommendations for improvement to senior management. Call Center Manager Qualifications: * Proven ...

Berkshire Bank

Call Center Representative

Yorktown, NY · On-site

$20 - $28.90/hr

Continually advances level of knowledge to ensure the development of a full-service, omni-channel ... Provides back up Sr. Customer Support Specialist to help coach and mentor new team members as ...

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Senior Omni Call Center information

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$25K

$80.3K

$163.5K

How much do senior omni call center jobs pay per year?

As of Aug 28, 2026, the average yearly pay for senior omni call center in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Omni Call Center vs Customer Service Representative?

AspectSenior Omni Call CenterCustomer Service Representative
CredentialsExperience in omni-channel support, possibly some certifications in customer service or communicationHigh school diploma or equivalent; some roles may prefer customer service training
Work EnvironmentMultichannel support including phone, email, chat, social media within a call center settingPrimarily phone and in-person support in a call center or retail environment
Employer & IndustryRetail, telecommunications, tech companies focusing on integrated customer supportRetail, service industries, and customer support centers
Search & Comparison IntentUnderstanding roles with more responsibility and multi-channel skillsEntry-level or standard customer service roles

The Senior Omni Call Center role involves managing multi-channel customer interactions with more experience and technical skills, while Customer Service Representatives typically handle single-channel support and require less experience. The senior role offers greater responsibilities and often requires familiarity with various communication platforms.

What cities are hiring for Senior Omni Call Center jobs?

Cities with the most Senior Omni Call Center job openings:

What are the most commonly searched types of Omni Call Center jobs?

The most popular types of Omni Call Center jobs are:

What states have the most Senior Omni Call Center jobs?

States with the most job openings for Senior Omni Call Center jobs include:

Senior Omni Call Center jobs near you
Infographic showing various Senior Omni Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Patient Billing Call Center Manager

Medicount Management, Inc.

Evendale, OH • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

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Job description

POSITION OVERVIEW

We are seeking an experienced Patient Billing Call Center Manager with a proven track record of directly supervising call center agents in a medical billing environment that handles billing inquires and questions. from patients. This is a hands-on leadership role responsible for daily call center operations, agent performance management, staffing, quality assurance, and reporting. The ideal candidate has managed a team of inbound patient billing representatives and understands how to drive results through data, coaching, and accountability.

MINIMUM REQUIREMENTS

Candidates must meet all of the following qualifications to be considered:

  • Minimum 2–3 years of direct supervisory or management experience over a call center team (agent-level experience alone does not meet this requirement)
  • Demonstrated experience managing call center performance metrics, including handle time, service levels, call abandonment rates, and agent scorecards
  • Medical billing, patient questions, EMS billing, or healthcare revenue cycle experience strongly preferred
  • Familiarity with call center platforms and telephony systems (IVR, ACD, CRM, or equivalent)
  • Strong written and verbal communication skills with the ability to deliver clear performance feedback
  • Proficiency in Microsoft Office (Word, Excel, Outlook); experience with reporting and data analysis
  • High school diploma required; associate's or bachelor's degree in business, healthcare administration, or a related field preferred

RESPONSIBILITIES

  • Oversee the daily operations of the patient billing call center, including staffing, scheduling, and workflow management
  • Supervise, coach, and develop call center agents; conduct regular performance reviews and one-on-one check-ins
  • Monitor and analyze call center KPIs — including call volume, handle time, first-call resolution, and abandonment rates — and take corrective action as needed
  • Implement and enforce a midday staffing blackout policy to ensure coverage during peak call volume hours (10:00 AM – 3:30 PM)
  • Investigate and resolve operational disruptions, including technology outages and staffing gaps, to minimize service impact
  • Identify training needs and develop programs to improve agent performance, billing accuracy, and patient satisfaction
  • Prepare and present call center performance reports to senior leadership on a regular basis
  • Maintain compliance with HIPAA, payer guidelines, and internal billing policies
  • Collaborate with billing, coding, and collections teams to resolve patient account escalations
  • Contribute to workforce planning, including hiring, onboarding, and scheduling decisions

PREFERRED QUALIFICATIONS

  • Experience in EMS, ambulance transport billing, or municipal government billing environments
  • Knowledge of Medicare, Medicaid, and commercial insurance billing workflows
  • Familiarity with ZOHO, ESO Solutions. Omni Call or other workforce management methods for staffing call centers
  • Experience implementing or improving abandoned-call tracking and service level agreements (SLAs)
  • Prior experience with workforce management software or call recording and quality monitoring platforms

COMPENSATION & BENEFITS

Medicount Management offers a competitive total compensation package, including:

  • Annual salary of $52,000 – $55,000, commensurate with experience
  • Comprehensive health, dental, vision, and life insurance
  • 401(k) retirement plan with employer matching
  • Paid time off (PTO)

Company Description

Medicount Management, Inc. is a regional EMS Billing Company based in Cincinnati, Ohio. We are excited to present our Ambulance Billing Services proposal to you. With over 29 years of experience in ambulance billing, we have established a strong client base of 400+ municipalities. In 2023 alone, we processed over 400,000 transport claims, solidifying our position as the leading EMS Billing provider in the region. Our exclusive focus is only on EMS ambulance billing, and our dedicated employees have an average tenure of over ten years with our company.