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Ombudsman Jobs in Kansas (NOW HIRING)

GraceMed Health Clinic, Inc.

Health Navigator

Topeka, KS

$16.25 - $21.50/hr

... ombudsman or any other appropriate state agency or agencies. 6. Provides information in a culturally and linguistically appropriate manner, including to persons with limited English proficiency. 7. ...

GraceMed Health Clinic

Health Navigator

Topeka, KS · On-site

$18.50 - $24.50/hr

... ombudsman or any other appropriate state agency or agencies. 6. Provides information in a culturally and linguistically appropriate manner, including to persons with limited English proficiency. 7. ...

All JobsOmbudsman JobsOmbudsman Jobs in Kansas

Ombudsman information

See Kansas salary details

$33.4K

$68K

$111.9K

How much do ombudsman jobs pay per year?

As of Jul 26, 2026, the average yearly pay for ombudsman in Kansas is $67,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $91,400.00 per year, depending on experience, location, and employer.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

What are the key skills and qualifications needed to thrive as an Ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and improving organizational practices, often requiring strong communication, problem-solving, and neutrality. The job can offer job stability and the opportunity to make a positive impact, but workload and emotional demands vary by organization. Certification and experience can enhance career prospects in this field.

How does an Ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What qualifications does an ombudsman need?

An ombudsman typically needs a bachelor's degree in a relevant field such as law, public administration, or social sciences. Experience in conflict resolution, strong communication skills, and knowledge of the organization or sector they serve are also important qualifications. Some roles may require certification or specialized training in mediation or dispute resolution.

What Is an Ombudsman?

An ombudsman, or ombudsperson, works for an organization, such as a school, office, government agency, or medical facility, to help mediate conflicts between parties. As an ombudsman, your duties are to listen, assess, and discuss issues that arise between employees, students, or other individuals. You may help guide parties through conflict resolution training or exercises, refer people to helpful resources, and be a facilitator whenever a formal dispute needs to be resolved in the workplace. You may also be responsible for identifying potential problem areas and making suggestions for how to improve organizational structures and policies.

What does an ombudsman actually do?

An ombudsman is a neutral official who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization they oversee. The role requires strong communication skills and knowledge of relevant policies or regulations.

What is an Ombudsman?

An Ombudsman is an independent official appointed to investigate and address complaints made by individuals against organizations, particularly within the public sector or large institutions. Their main role is to ensure fairness, transparency, and accountability by resolving disputes and recommending improvements to policies or procedures. Ombudsmen act as neutral parties, providing confidential, impartial assistance to those who feel they have been treated unjustly. They do not have the power to enforce decisions but can make recommendations based on their findings. This role helps to promote trust in organizations and uphold the rights of individuals.

How do you get a job as an ombudsman?

To become an ombudsman, candidates typically need a bachelor's degree in a relevant field such as law, public administration, or social sciences, along with experience in conflict resolution, advocacy, or customer service. Strong communication, problem-solving skills, and knowledge of the organization or sector are essential, and some roles may require certification or specialized training in mediation or dispute resolution.
More about Ombudsman jobs
What are the most commonly searched types of Ombudsman jobs in Kansas? The most popular types of Ombudsman jobs in Kansas are:
What job categories do people searching Ombudsman jobs in Kansas look for? The top searched job categories for Ombudsman jobs in Kansas are:
What are popular job titles related to Ombudsman jobs in KS? For Ombudsman jobs in KS, the most frequently searched job titles are:
Ombudsman jobs near you
Infographic showing various Ombudsman job openings in Kansas as of July 2026, with employment types broken down into 1% As Needed, 89% Full Time, 9% Part Time, and 1% Nights. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution, with an average salary of $67,987 per year, or $32.7 per hour.
Health Navigator

Health Navigator

GraceMed Health Clinic, Inc.

Topeka, KS

$16.25 - $21.50/hr

Full-time

Posted 16 days ago

Job description

Job Title: Health Navigator
Classification: Full-time, Non-exempt
Reporting Relationship: Reports to the Director of Outreach and Eligibility
Supervision Responsibilities: No
Essential Role: The Health Navigator’s job is to provide individuals and families with the information necessary to determine which health insurance option best fits their needs and then help them enroll in their plan of choice.
Duties amp; Responsibilities:
1. Maintains expertise in eligibility, enrollment, and program specifications.
2. Conducts public education activities to raise awareness about GraceMed services.
3. Provides information and services in a fair, accurate, and impartial manner; including information Medicaid, Affordable Care Act and other grant-based programs.
4. Facilitates application and selection of a QHP.
5. Provides referrals for enrollees with questions, complaints, or grievances about their health plan, coverage, or a determination under such health plan or coverage to any applicable office of health insurance consumer assistance or health insurance ombudsman or any other appropriate state agency or agencies.
6. Provides information in a culturally and linguistically appropriate manner, including to persons with limited English proficiency.
7. Ensures accessibility and usability of tools and functions for persons with disabilities.
  1. Accomplishes additional tasks as appropriate.
Qualifications:
Education/Certifications/Licenses/Registrations
  • Bachelor’s degree in related field-may be substituted with 4+ years of proven experience in social work or community outreach.
  • Must be able to achieve and maintain appropriate certification (ex. Certified Application Counselor) for role.
  • Must have valid driver’s license and reliable transportation for commuting to community events.
Experience
  • Bilingual (Spanish) preferred.
  • 1+ years’ customer service experience.
  • Outreach and advocacy experience preferred.
  • Health insurance experience preferred.
Technical Skills
  • Must possess a thorough knowledge of modern office practices, procedures, and equipment, including computers, copiers, and other standard office equipment.
  • Ability to work independently, organize, monitor, and adjust work as necessary to ensure accuracy and timeliness.
  • Demonstrated ability to identify and solve problems.
  • Must have adequate training on the Exchange, Medicaid and other public programs and the private insurance market in the state.
Behavioral
  • Ability to strongly embrace and personify the mission and values of GraceMed with socio-economic and cultural sensitivity in mind.
  • Must be able to interact with staff at all levels, other government officials, governing boards, private agencies, auditors, and contractors.
  • Must be free from conflicts of interest, including payments and incentives from insurers or industry.
  • Must be trusted by the community to provide appropriate, clear and correct information.
  • Must be able to explain eligibility, benefits, cost-sharing, and appeals processes to consumers.
  • Must be able to provide information to individuals and families in a way that can be understood, in a culturally sensitive manner, for those with low-proficiency English, and people with disabilities who have special communication needs.
  • Must be able to effectively serve low-income, disadvantaged, and hard-to-reach populations.
  • Must be able to help people understand how premium tax credits work, and their potential financial impact.
  • Able to meet people with ease; ability to write and edit effectively; ability to communicate the written and spoken word with tact, diplomacy, and/or authority when necessary.
Working Conditions:
Medical office setting. Ability to sit and/or stand for long periods of time. Bending, stooping, and lifting (up to 50lbs.) may be required. Interaction with physicians, patients and other office personnel. May involve contact with angry, upset or ill persons. May involve potential exposure to blood and body fluids and other hazardous substances. Must have visual acuity and manual dexterity to interface with computer. Must have auditory acuity to handle phone calls. Travel to various outreach locations required.
Work Schedule:
Monday through Friday, 8:00 am to 5:00 pm. May require work outside of usual business hours; including evenings or weekends, to handle patient service issues and attend meetings and/or community events.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995).
Confidentiality: As an employee of GraceMed Health Clinic, Inc., you are bound by principles of medical ethics. You have both a legal and moral obligation to protect the privacy of our patients. In the course of your work, you will have access to confidential information regarding patients, and/or the practices' confidential business. It is essential that you refrain from any discussions regarding personal information about a patient, a patient's condition, a patient's finances, proprietary company information, and/or the practices' confidential business with any third person. This includes, but is not limited to, other employees, your spouse, family or friends. CONFIDENTIALITY IS SO IMPORTANT THAT ANY BREACH OF THIS POLICY WILL BE CONSIDERED GROUNDS FOR TERMINATION. Review and signature of the Agreement is a condition of employment.

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