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Number Portability Jobs (NOW HIRING)

MBR Partners

Core Network Support Engineer

Dallas, TX

$80K - $90K/yr

Number Portability (NP) * DRA * Signaling Firewall * Centralized Routing Engine Knowledge of at least two of the following protocols: * SS7 * Diameter * SIP * DNS * ENUM Strong understanding of:

Apex Systems

Senior Cloud Voice Engineer

Virginia Beach, VA · On-site

$92K - $126K/yr

... number portability, migration complexity, and technical fit. 8. Experience with telecom billing, call accounting, departmental chargebacks, usage reporting, invoice reconciliation, and telecom cost ...

ServiceTitan

Voice Operations Engineer

Glendale, CA · On-site +1

Background in number portability, CNAM/STIR-SHAKEN, or telecom regulatory compliance. * Experience with PBX and IVR routing concepts in an enterprise or hosted environment. * Bachelor's degree in ...

MBR Partners

Core Network Support Engineer

Ashburn, VA · On-site +1

Technical Skills Hands-on experience with one or more of the following:   • HSS   • HLR (including SDM)   • STP   • DNS/ENUM   • Number Portability (NP)   • DRA   • ...

Service Titan

Voice Operations Engineer

Background in number portability, CNAM/STIR-SHAKEN, or telecom regulatory compliance. * Experience with PBX and IVR routing concepts in an enterprise or hosted environment. * Bachelor's degree in ...

AT&T

Call Center Customer Service Representative

Mesa, AZ · On-site

$25.25/hr

Support wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service. * Assist customers with the latest products and services, such as ...

Optimum

Maintenance Supervisor

Stillwater, OK · On-site

Preferred knowledge of Local number portability, Optimum telephone transport system and how it operates and interfaces with Network Operations Center, CableData and other related systems * Knowledge ...

Optimum

Maintenance Supervisor

Enid, OK · On-site

Preferred knowledge of Local number portability, Optimum telephone transport system and how it operates and interfaces with Network Operations Center, CableData and other related systems * Knowledge ...

Optimum

Maintenance Supervisor

Chickasha, OK · On-site

Preferred knowledge of Local number portability, Optimum telephone transport system and how it operates and interfaces with Network Operations Center, CableData and other related systems * Knowledge ...

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Number Portability information

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How much do number portability jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for number portability in the United States is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What is number portability?

A Number Portability job involves managing the process of transferring phone numbers between service providers while ensuring minimal disruption for customers. Professionals in this role coordinate with carriers, resolve porting issues, and ensure compliance with regulations. They may also handle customer inquiries, troubleshoot technical problems, and maintain databases related to number transfers. Strong attention to detail and knowledge of telecom systems are essential for this role.

What are the key skills and qualifications needed to thrive in number portability?

To thrive in Number Portability, you need a solid understanding of telecommunications processes, strong attention to detail, and typically a background in IT, networking, or telecommunications operations. Familiarity with number management databases, porting portals, and relevant regulatory guidelines is essential, as is proficiency with customer management and ticketing systems. Effective communication, problem-solving abilities, and teamwork are key soft skills for success in this role. These skills ensure seamless and compliant number transfers, minimize service disruptions, and maintain a positive customer experience.

What are some of the common challenges faced in a number portability role?

One of the most common challenges in a Number Portability role is managing tight deadlines while ensuring transfer accuracy and regulatory compliance for both wireless and wireline numbers. You may also encounter complex cases that require coordination between multiple carriers and departments, which tests your technical and communication skills. Handling high volumes of simultaneous port requests or resolving discrepancies in customer information can also be demanding. However, overcoming these obstacles helps to ensure customer satisfaction and strengthens your expertise in telecom operations, which can lead to further career growth in the industry.

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What states have the most Number Portability jobs?

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Number Portability jobs near you
Infographic showing various Number Portability job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,230 per year, or $22.7 per hour.

Core Network Support Engineer

MBR Partners

New York, NY

$80K - $90K/yr

Full-time

Posted 21 days ago

Job description

Customer Support Engineer
Reports To: Regional Support Manager

Position Summary
The Customer Support Engineer is responsible for providing technical support and maintaining strong customer relationships across the region. This role serves as the primary owner of customer support cases, managing issues from initial diagnosis through resolution while ensuring compliance with service level agreements (SLAs). The successful candidate will combine strong telecommunications expertise with excellent customer service, troubleshooting, and communication skills.

Key Responsibilities
Customer Support & Incident Management
•Deliver exceptional customer support and maintain high customer satisfaction.
•Own customer support requests from start to finish, ensuring timely resolution and SLA compliance.
•Troubleshoot and resolve complex customer issues independently and collaboratively.
•Work directly with customer technical teams to identify, isolate, and resolve system and network problems.
•Provide outage recovery assistance and perform root cause analysis (RCA).
•Coordinate with internal engineering, product, and development teams to resolve technical issues.
•Participate in customer-facing review meetings and provide regular updates on open cases.
•Assist customers with maintenance activities, software upgrades, patching, and system updates in lab and production environments.
•Participate in an on-call support rotation, including after-hours support as required.
Technical Operations
•Install, configure, test, upgrade, and maintain telecommunications solutions.
•Recreate and analyze customer issues in a lab environment.
•Utilize case management systems to document activities, action plans, and status updates.
•Ensure adherence to established support processes and procedures.
•Make timely and effective decisions in high-pressure environments.
Documentation & Knowledge Management
•Create and maintain technical documentation, including Methods of Procedure (MOPs).
•Contribute to internal and customer-facing knowledge base articles.
•Support continuous process improvement initiatives and operational excellence.

Technical Skills
Hands-on experience with one or more of the following:
•HSS
•HLR (including SDM)
•STP
•DNS/ENUM
•Number Portability (NP)
•DRA
•Signaling Firewall
•Centralized Routing Engine

Knowledge of at least two of the following protocols:
•SS7
•Diameter
•SIP
•DNS
•ENUM
Strong understanding of:
•SCTP, TCP, and UDP networking protocols
•Basic SSL/TLS concepts
•Linux administration and troubleshooting
Experience using:

•Wireshark
•Signaling simulators
•Ticketing/CRM tools such as Salesforce, Jira, or similar platforms
Familiarity with virtualization and cloud technologies, including:
•NFV
•OpenStack
•KVM
•VMware
•AWS
•Ansible
•Containers
•Kubernetes
Communication Skills
•Excellent verbal and written English communication skills.
•Ability to clearly communicate technical concepts to customers and internal stakeholders.
•Strong presentation and customer engagement skills.
•Ability to collaborate effectively across multiple departments and teams.
Personal Attributes
•Customer-focused with a commitment to service excellence.
•Self-motivated and able to work independently.
•Strong analytical and problem-solving skills.
•Calm and effective under pressure.
•Adaptable in a fast-paced, dynamic environment.
•Detail-oriented with a high level of accuracy.
•Results-driven with a strong sense of ownership and accountability.
•Team player who builds trust and positive cross-functional relationships.
•Demonstrates integrity, professionalism, and sound judgment.
•Passionate about continuous improvement and learning.
•Leads by example and contributes positively to team success.
Must be a US citizen - No work permit solutions