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Customer Service Representative (csr)

Colorado Springs, CO · On-site

$20 - $25/hr

The Customer Service Representative (CSR) plays a vital role in maintaining customer satisfaction by providing timely and effective support. Working within a small team of 1-5 members, the CSR ...

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Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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Nipsco Customer Service Representative information

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How much do nipsco customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for nipsco customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Nipsco Customer Service Representative?

A NIPSCO Customer Service Representative assists customers with inquiries about their gas and electric service, billing, payments, and account management. They handle customer concerns, provide solutions to service-related issues, and ensure a positive experience. Representatives may also guide customers through outage updates, payment plans, and energy efficiency programs. The role requires strong communication skills, problem-solving abilities, and a customer-focused attitude.

What does a Nipsco Customer Service Representative do?

A typical day as a Nipsco Customer Service Representative involves handling customer inquiries by phone, email, or chat, resolving billing questions, processing service requests, and troubleshooting basic utility issues. Representatives frequently document customer interactions in internal systems and may escalate complex concerns to specialized departments such as technical support or field service teams. Collaboration with colleagues and supervisors is key to ensuring accurate information and a seamless customer experience. The work environment usually emphasizes teamwork, clear communication, and a supportive atmosphere aimed at helping both customers and employees succeed.

What skills and qualifications are needed to be a Nipsco Customer Service Representative?

To thrive as a Nipsco Customer Service Representative, you generally need strong communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, billing software, and basic utility service protocols is often required. Exceptional patience, empathy, and active listening skills help individuals excel in addressing customer concerns and resolving service issues. These competencies ensure efficient, courteous service that builds customer satisfaction and maintains Nipsco's reputation.

How to get hired as a Nipsco Customer Service Representative?

To get hired as a Nipsco Customer Service Representative, applicants should review the company's job postings, ensure they meet the minimum qualifications such as strong communication skills and customer service experience, and submit an online application through the company's careers portal. Preparing for interviews by understanding the company's services and demonstrating problem-solving abilities can improve chances of hiring.
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Nipsco Customer Service Representative jobs near you
Infographic showing various Nipsco Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (csr)

Lighthouse auto glass

Colorado Springs, CO • On-site

$20 - $25/hr

Full-time

PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

The Customer Service Representative (CSR) plays a vital role in maintaining customer satisfaction by providing timely and effective support. Working within a small team of 1-5 members, the CSR primarily communicates through phone and email to handle inquiries, resolve issues, and ensure customers have a positive experience with the company’s products and services. This role focuses on addressing common concerns related to product information, order status, technical support, and billing or payments, without any travel requirements.

Responsibilities

  • Provide prompt and accurate customer support via phone and email
  • Resolve customer issues related to product information, order status, technical support, and billing
  • Communicate effectively to manage customer inquiries and complaints
  • Maintain thorough knowledge of products and services to assist customers efficiently
  • Handle complaint escalation with professionalism and empathy
  • Keep detailed and accurate records of customer interactions and transactions

Preferred Qualifications

  • 3+ years of experience in customer service
  • Associate's Degree in Business or a related field