Night Shift Sap Help Desk Support Jobs in Reno, NV

Position Summary: As a Night Auditor, you will play a crucial role in overseeing the hotel's operations during the evening hours. You will be responsible for closing out the day's transactions, ensuring accurate financial reporting, and providing exceptional guest service in the process. This position combines the precision of accounting with the warmth of hospitality, ensuring a smooth and memorable guest experience, even after the sun sets. With your keen eye for detail and commitment to excellence, you'll help ensure the hotel's operations run smoothly while creating lasting impressions for our guests.
Key Responsibilities:
➔ Guest Services:
◆ Greet and assist guests with their overnight requests, ensuring a smooth and comfortable stay.
◆ Respond to guest inquiries via phone, email, and in-person, providing helpful information about hotel services, amenities, and the surrounding area.
◆ Handle any guest concerns or requests promptly and professionally, escalating to management as necessary.
◆ Process check-ins and check-outs for overnight guests, ensuring accurate billing and guest satisfaction.
➔ Night Audit & Financial Reporting:
◆ Perform daily auditing procedures, including verifying and balancing all hotel accounts, from room charges to F&B and incidental transactions.
◆ Run end-of-day reports and ensure all transactions are recorded accurately.
◆ Review and process payments, ensuring all charges are properly accounted for.
◆ Organize and verify receipts from hotel outlets, ensuring all revenue is properly recorded.
◆ Settle all guest folios after the audit has been successfully completed, ensuring all charges and payments are accurately reflected.
◆ Perform nightly financial reconciliation, ensuring all discrepancies are identified and resolved.
◆ Prepare and verify the accuracy of the nightly financial reports, including room revenue, taxes, and guest folios.
➔ Operational Coordination:
◆ Assist with the preparation for the next day's operations, including ensuring rooms are assigned, guest requests are handled, and information is ready for morning shift staff.
◆ Maintain security and safety procedures during overnight hours, ensuring the hotel remains a safe and welcoming environment.
◆ Communicate with other departments (Housekeeping, Maintenance, etc.) to resolve any issues or requests that arise during the night.
➔ Administrative Duties:
◆ Complete required paperwork, including shift reports and night audit logs.
◆ Safeguard hotel assets and ensure all confidential guest information is protected.
◆ Maintain hotel security by monitoring surveillance systems and conducting routine security checks.
◆ Ensure that the night audit process is completed in a timely and accurate manner.
Qualifications:
● Education: High school diploma or G.E.D. equivalent required; college coursework in accounting or hospitality management is a plus.
● Experience: Prior experience in hotel operations, particularly in night audit or front desk roles, is highly preferred.
● Skills:
○ Strong organizational and time management skills.
○ Excellent attention to detail and ability to identify discrepancies.
○ Proficient in hotel management software and Microsoft Office Suite.
○ Basic accounting skills and familiarity with financial reporting.
○ Strong communication and problem-solving skills.
○ Ability to multitask and handle guest requests efficiently.
Physical Requirements:
● Ability to stand for extended periods, up to 8 hours.
● Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Work Environment: The Holiday Inn Express and Suites- Carson City is committed to providing exceptional service. This position is based in a dynamic, guest-focused environment where creating memorable experiences is our top priority. You will engage with guests in a lively, fast-paced setting, with a focus on delivering outstanding service. The role may require standing for extended periods, up to 8 hours, while addressing guest requests and concerns with professionalism and a welcoming attitude. Reliable attendance is essential, and candidates must have dependable transportation to ensure punctuality and consistent attendance in accordance with our strict attendance policy.
Additional Information: The Holiday Inn Express and Suites- Carson City is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage all qualified individuals to apply, including those with disabilities and veterans. By joining our team, you will be part of a dynamic and supportive environment dedicated to providing exceptional guest experiences.
Note: This job description is intended to provide a general overview of the responsibilities and qualifications for the Night Auditor position. It is not an exhaustive list of all duties and may be subject to change based on the needs of the hotel.