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Night Shift Desktop Support Manager Jobs in Milwaukee, WI

Sage IT Inc

Destop Support

Milwaukee, WI

Desktop Support Milwaukee, WI Long Term Contract As a member of the Field Service Operations team ... Manage the reporting of SLAs, Adherence of SLA and contract Manage shift and shift planning ...

NTT DATA

Desktop Associate

River Hills, WI · On-site

$21.50 - $25/hr

They may make policy recommendations to their managers and be an escalation point for less ... A+ desktop or equivalent skill set is required; additional certifications for various hardware ...

NTT DATA Americas, Inc

Desktop Associate

River Hills, WI

$21.50 - $25/hr

... managers and be an escalation point for less experienced team members. • Performs basic ... desktops / notebooks/ printers. • May respond to calls after normal business hours per leader ...

NTT Data Americas, Inc.

Desktop Associate

Milwaukee, WI · On-site

$24/hr

... managers and be an escalation point for less experienced team members. • Performs basic ... desktops / notebooks/ printers. • May respond to calls after normal business hours per leader ...

AA2IT

Desktop Support Tech I - Waukesha

Waukesha, WI · On-site

$20.25 - $25.75/hr

... manage multiple, simultaneous tasks, client relationships and expectations Strong communication ... TOP 2 required skills 1.)Deskside Support 2.) Customer Service. Interviews will start immediately ...

Burger King

Night Shift Team Member

Menomonee Falls, WI · On-site

$12 - $15.75/hr

This position operates under the direction of the General Manager, Assistant Manager, and Shift ... Night shift Benefits * Health insurance * Flexible schedule * Referral program * Employee discount

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Night Shift Desktop Support Manager information

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$14

$35

$59

How much do night shift desktop support manager jobs pay per hour?

As of May 27, 2026, the average hourly pay for night shift desktop support manager in Milwaukee, WI is $35.64, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $47.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Night Shift Desktop Support Manager, and why are they important?

To thrive as a Night Shift Desktop Support Manager, you need expertise in IT support, troubleshooting, and team leadership, typically backed by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, problem-solving, and the ability to manage stress during off-hours are vital soft skills for this role. These skills ensure efficient issue resolution, maintain team performance, and uphold service quality during critical overnight operations.

How does a Night Shift Desktop Support Manager typically coordinate with daytime IT teams to ensure seamless support coverage?

A Night Shift Desktop Support Manager usually maintains close communication with daytime IT teams through detailed shift handover reports, regular status meetings, and shared documentation. This coordination ensures that unresolved issues, system updates, and critical incidents are clearly communicated between shifts. Many organizations also use ticketing systems to track ongoing support requests, enabling managers to assign priorities and follow up on outstanding tasks. Effective collaboration helps minimize service gaps and maintains consistent support for users around the clock.

What does a Night Shift Desktop Support Manager do?

A Night Shift Desktop Support Manager oversees IT support operations during overnight hours, ensuring that all technical issues related to desktop computers, networks, and user accounts are resolved promptly. They manage a team of support technicians, coordinate workflows, and provide guidance on troubleshooting complex problems. Their responsibilities also include monitoring system performance, maintaining documentation, and communicating with other IT teams to ensure seamless 24/7 support coverage. This role is crucial in organizations that operate around the clock or have critical systems that require constant availability.

What is the difference between Night Shift Desktop Support Manager vs Desktop Support Specialist?

AspectNight Shift Desktop Support ManagerDesktop Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentOvernight shift, team management, operational oversightDaytime or flexible hours, direct user support, troubleshooting
ResponsibilitiesManaging support teams, overseeing incident resolution, ensuring service continuityProviding technical support, troubleshooting hardware/software issues, assisting users

The Night Shift Desktop Support Manager focuses on supervising support teams during overnight hours, ensuring smooth operations and incident management. In contrast, the Desktop Support Specialist primarily handles direct user support and technical troubleshooting during regular hours. Both roles require technical certifications, but the managerial position emphasizes team oversight and operational responsibilities.

What are popular job titles related to Night Shift Desktop Support Manager jobs in Milwaukee, WI? For Night Shift Desktop Support Manager jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Night Shift Desktop Support Manager jobs in Milwaukee, WI look for? The top searched job categories for Night Shift Desktop Support Manager jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Night Shift Desktop Support Manager jobs? Cities near Milwaukee, WI with the most Night Shift Desktop Support Manager job openings:
Night Shift Desktop Support Manager jobs near you
Infographic showing various Night Shift Desktop Support Manager job openings in Milwaukee, WI as of May 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution, with an average salary of $74,129 per year, or $35.6 per hour.
Destop Support

Destop Support

Sage IT Inc

Milwaukee, WI

Other

Posted 19 days ago

Job description

Desktop Support
Milwaukee, WI
Long Term Contract
As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers.

Job Description

As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

Manage the reporting of SLAs, Adherence of SLA and contract

Manage shift and shift planning including on call roster

Manage Resource productivity

Enable the team with training and development

Ensure security compliance

Ensure sufficient inventory level is managed across locations

Ensure all service request and incidents are resolved before agreed service levels

Plan and execute any move request or project work

Lead the team by providing technical and process assistance to below activities

Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.

Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes and health checks

Perform onsite updates, Configuration changes, or Software installations.

Provide onsite technical assistance to end users by visiting their desk location

Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.

Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.

Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

Perform end-user support related security and controls and compliance related tasks such as

Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs

Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.

Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.

Provide On-call support if required outside business hours on a rotational basis

Desired Qualifications:

Experience with various desktop systems, operating systems, and diverse technical environments.

Excellent customer service orientation and verbal communication skills.

Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.

Ability to install software for and troubleshoot a wide range of applications.

Analytical thinking and problem-solving ability.

CompTIA A+ certification or equivalent certification

Flexible for travelling to remote sites or cluster

Should be able to lift weight up to 30lbs at waist level

James Schultz

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