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Night Shift Desktop Support Manager Jobs in Milwaukee, WI

Apex Systems

Desktop Support

Oconomowoc, WI

$17/hr

Job#: 3033350 Desktop Support Technician (Contract) Location: Fully onsite at one of the following ... Exposure to mobile device management (MDM), ideally Intune * Strong interpersonal skills (empathy ...

Concord IT Systems

Desktop Support-I

Milwaukee, WI · On-site

$20 - $25.25/hr

The Desktop Support Point of Sale Technician serves as the first point of contact for IT related ... Ability to manage working in a high stress environment. * Take ownership for work and initiative ...

Information Resource Group

Desktop Support I

Milwaukee, WI · On-site

$20 - $25.25/hr

Role: Desktop Support 1 Location: Milwaukee, WI -Candidate MUST be a WI resident. No Relocation ... queue management, and proactive identification of recurring issues to support continuous ...

E-Solutions

Desktop Support / Milwaukee, WI

Milwaukee, WI · On-site

$20 - $25.25/hr

... Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart ... ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft ...

Medical College of WI

Desktop Support Technician

Milwaukee, WI · On-site

$20 - $25.25/hr

... Management system. 2. Respond to inquiries in person, over the phone, or via email with a high rate ... Collaborate with Desktop team on advanced technical issues. 12. Assist with onboarding of new team ...

Kyyba

Help Desk / Desktop Support Technician

Pewaukee, WI · On-site

$19.50 - $26.50/hr

... Shift: Mon - Fri, 8:00 AM - 5:00 PM Client Overview: * Accuray is a ~1,200 employee company ... The resource will handle PC-side support, hardware troubleshooting, and ticket management. * The ...

ApTask

Desktop Support Technician

Waukesha, WI · On-site

$24 - $25/hr

It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as Client, IBM, Cisco, Dell, Apple ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

CGS Immersive

Technical Support

Sturtevant, WI

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

CGS Immersive

Technical Support

Sturtevant, WI

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

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Night Shift Desktop Support Manager information

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$35

$59

How much do night shift desktop support manager jobs pay per hour?

As of May 27, 2026, the average hourly pay for night shift desktop support manager in Milwaukee, WI is $35.64, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $47.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Night Shift Desktop Support Manager, and why are they important?

To thrive as a Night Shift Desktop Support Manager, you need expertise in IT support, troubleshooting, and team leadership, typically backed by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, problem-solving, and the ability to manage stress during off-hours are vital soft skills for this role. These skills ensure efficient issue resolution, maintain team performance, and uphold service quality during critical overnight operations.

How does a Night Shift Desktop Support Manager typically coordinate with daytime IT teams to ensure seamless support coverage?

A Night Shift Desktop Support Manager usually maintains close communication with daytime IT teams through detailed shift handover reports, regular status meetings, and shared documentation. This coordination ensures that unresolved issues, system updates, and critical incidents are clearly communicated between shifts. Many organizations also use ticketing systems to track ongoing support requests, enabling managers to assign priorities and follow up on outstanding tasks. Effective collaboration helps minimize service gaps and maintains consistent support for users around the clock.

What does a Night Shift Desktop Support Manager do?

A Night Shift Desktop Support Manager oversees IT support operations during overnight hours, ensuring that all technical issues related to desktop computers, networks, and user accounts are resolved promptly. They manage a team of support technicians, coordinate workflows, and provide guidance on troubleshooting complex problems. Their responsibilities also include monitoring system performance, maintaining documentation, and communicating with other IT teams to ensure seamless 24/7 support coverage. This role is crucial in organizations that operate around the clock or have critical systems that require constant availability.

What is the difference between Night Shift Desktop Support Manager vs Desktop Support Specialist?

AspectNight Shift Desktop Support ManagerDesktop Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentOvernight shift, team management, operational oversightDaytime or flexible hours, direct user support, troubleshooting
ResponsibilitiesManaging support teams, overseeing incident resolution, ensuring service continuityProviding technical support, troubleshooting hardware/software issues, assisting users

The Night Shift Desktop Support Manager focuses on supervising support teams during overnight hours, ensuring smooth operations and incident management. In contrast, the Desktop Support Specialist primarily handles direct user support and technical troubleshooting during regular hours. Both roles require technical certifications, but the managerial position emphasizes team oversight and operational responsibilities.

What are popular job titles related to Night Shift Desktop Support Manager jobs in Milwaukee, WI? For Night Shift Desktop Support Manager jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Night Shift Desktop Support Manager jobs in Milwaukee, WI look for? The top searched job categories for Night Shift Desktop Support Manager jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Night Shift Desktop Support Manager jobs? Cities near Milwaukee, WI with the most Night Shift Desktop Support Manager job openings:
Night Shift Desktop Support Manager jobs near you
Infographic showing various Night Shift Desktop Support Manager job openings in Milwaukee, WI as of May 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution, with an average salary of $74,129 per year, or $35.6 per hour.
Desktop Support

Desktop Support

Apex Systems

Oconomowoc, WI

$17/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Job description

Job#: 3033350
Job Description:
Desktop Support Technician (Contract)
Location: Fully onsite at one of the following locations: Oconomowoc, Waukesha, Mukwonago Wisconsin
Duration: 6-month contract (potential for extensions or even perm/fulltime conversion)
Openings: 4
Pay Rate: $17.00/hr
APPLY HERE: Please send resumes to Skylar at
Position Overview
We are seeking Desktop Support Technicians to support multiple large-scale lifecycle and infrastructure initiatives. These individuals will work closely with the Field Services team to deploy, configure, and support a wide range of end-user devices in a healthcare environment.
This role is highly project-focused, with an emphasis on hardware deployment, user support, and coordination across multiple clinical locations. Strong communication skills, reliability, and a customer-first mindset are critical for success.
Project Scope / Key Initiatives
Technicians will support several concurrent, approved initiatives, including:
  • Scanner Replacement: Transition from Fujitsu scanners to HP printers (Ricoh-supported environment)
  • Device Replacement Program (DRP): Lifecycle refresh of end-user devices
  • Printer Deployment: Enterprise-wide printer replacements
  • Mobile Devices (Phase 2):
    • Cell phone replacements (MDM/Intune rollout)
    • Tablet deployments (new program)
  • Telecom Upgrade: Replacement of ~1,800 desk phones across sites
  • Downtime Readiness (DRP): Support device readiness for downtime procedures

Key Responsibilities
  • Deploy and configure hardware (laptops, printers, scanners, phones, tablets)
  • Replace and upgrade devices across hospital and clinic environments
  • Provide on-site support to end users during deployments
  • Troubleshoot and resolve technical issues during rollout activities
  • Communicate effectively with clinical and administrative staff
  • Follow detailed deployment documentation and processes
  • Assist with downtime readiness (DRP support)
  • Document completed work and update tracking systems

Required Qualifications
  • 6+ months of hands-on desktop support or device deployment experience
  • Experience supporting at least 2 hardware deployment projects
  • Familiarity with imaging, configuring, and deploying end-user devices
  • Basic troubleshooting across hardware and OS environments
  • Strong communication skills and customer service mindset

Preferred Qualifications
  • Healthcare environment experience
  • Experience with large-scale enterprise deployments
  • Exposure to mobile device management (MDM), ideally Intune
  • Strong interpersonal skills (empathy, patience, professionalism)
  • Proven reliability and ability to work independently in the field

Additional Notes
  • Technicians will primarily work on-site at hospital locations to ensure efficient deployment and support
  • High volume of device replacements-efficiency and attention to detail are critical
  • This is a fast-paced, project-driven environment with clear deliverables and timelines

Training & Onboarding
  • Week 1: Onsite training (devices, deployment processes)
  • Post-Training:
    • DRP deployment training
    • Additional training aligned to Intune/MDM rollout phases
  • All deployment procedures (printers, scanners, etc.) are fully documented

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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