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Overnight Servicenow Support Jobs in Milwaukee, WI

Kyyba

Help Desk / Desktop Support Technician

Pewaukee, WI · On-site

$19.50 - $26.50/hr

Help Desk / Desktop Support Technician (Tier 1 / Tier 2) Location: 1240 Deming Way, Madison, WI ... Perform morning ticket triage-review overnight tickets in ServiceNow and assign appropriately.

Fox

IT Support Technician

Milwaukee, WI · On-site

$21.25 - $29/hr

Candidates must be able to occasionally work late hours, overnight, and weekends. A SNAPSHOT OF ... Veeam, Imaging Tools, OKTA, AWS workstations, CrowdStrike, ServiceNow, Tanium #Ll-CC1 Learn more ...

FOX News Network, LLC

IT Support Technician

Milwaukee, WI · On-site

$21.25 - $29/hr

Candidates must be able to occasionally work late hours, overnight, and weekends. A SNAPSHOT OF ... Veeam, Imaging Tools, OKTA, AWS workstations, CrowdStrike, ServiceNow, Tanium #Ll-CC1 Learn more ...

Fox Service Company

IT Support Technician

Milwaukee, WI · On-site

$21.25 - $29/hr

Candidates must be able to occasionally work late hours, overnight, and weekends. A SNAPSHOT OF ... Veeam, Imaging Tools, OKTA, AWS workstations, CrowdStrike, ServiceNow, Tanium #Ll-CC1 Learn more ...

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Overnight Servicenow Support information

What are the key skills and qualifications needed to thrive as an Overnight ServiceNow Support specialist, and why are they important?

To thrive as an Overnight ServiceNow Support specialist, you need a solid understanding of IT service management (ITSM), troubleshooting skills, and experience with ServiceNow, often supported by a relevant IT degree or certification. Familiarity with ServiceNow modules, ticketing systems, incident management, and ITIL certification are commonly expected. Strong problem-solving abilities, effective communication, and the ability to work independently during overnight hours make someone stand out in this role. These skills ensure timely issue resolution, system reliability, and consistent support for end-users during critical off-hours.

What are some common challenges faced by Overnight ServiceNow Support professionals, and how can they be managed effectively?

Overnight ServiceNow Support professionals often deal with high-priority incidents and urgent requests during off-hours when fewer resources are available. One common challenge is troubleshooting critical issues independently without immediate access to other teams or escalation points. To manage this effectively, it's important to develop strong problem-solving skills, maintain thorough documentation, and leverage ServiceNow's knowledge base. Regular communication with the day team ensures continuity and smooth handoffs between shifts.

What is an Overnight ServiceNow Support role?

An Overnight ServiceNow Support role involves providing technical assistance and troubleshooting for ServiceNow users during overnight hours. These professionals monitor system performance, resolve incidents, process service requests, and escalate issues as needed to ensure smooth operation of the ServiceNow platform outside regular business hours. They are responsible for maintaining system availability, applying updates, and collaborating with other IT teams to address critical problems promptly. This role is essential for organizations that require 24/7 IT service management and support.

What is the difference between Overnight Servicenow Support vs Servicenow Administrator?

AspectOvernight Servicenow SupportServicenow Administrator
CertificationsITIL, ServiceNow certificationsServiceNow Certified System Administrator
Work EnvironmentNight shifts, support-focusedDaytime, configuration and management
Employer & IndustryIT support teams, MSPsIT departments, enterprise organizations
Search & Comparison IntentSupport roles, night shift jobsConfiguration, admin tasks

Overnight Servicenow Support primarily involves providing after-hours technical support and troubleshooting, often requiring certifications like ITIL and ServiceNow certifications. In contrast, a Servicenow Administrator focuses on configuring, maintaining, and optimizing the ServiceNow platform during regular hours. While both roles require similar credentials, their work hours and primary responsibilities differ, with support roles emphasizing troubleshooting and incident resolution outside standard business hours, and administrators handling platform management during the day.

What are popular job titles related to Overnight Servicenow Support jobs in Milwaukee, WI? For Overnight Servicenow Support jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Overnight Servicenow Support jobs in Milwaukee, WI look for? The top searched job categories for Overnight Servicenow Support jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Overnight Servicenow Support jobs? Cities near Milwaukee, WI with the most Overnight Servicenow Support job openings:
Overnight Servicenow Support jobs near you
Infographic showing various Overnight Servicenow Support job openings in Milwaukee, WI as of May 2026, with employment types broken down into 72% Full Time, 25% Part Time, and 3% Contract. Highlights an 36% Physical, and 64% Remote job distribution.
Help Desk / Desktop Support Technician

Help Desk / Desktop Support Technician

Kyyba

Pewaukee, WI • On-site

$19.50 - $26.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Title: Help Desk / Desktop Support Technician (Tier 1 / Tier 2)
Location: 1240 Deming Way, Madison, WI - 53717 (hybrid, majority on-site preferred)
Duration: 12 Months (possible extension up to 3 years)
Shift: Mon - Fri, 8:00 AM - 5:00 PM
Client Overview:
  • Accuray is a ~1,200 employee company headquartered in Madison, WI with international locations (all English-speaking). This is a Windows-centric environment with no macOS support required.

Role Summary:
  • This is a Tier 1 / Tier 2 Help Desk and Desktop Support role focused on end-user computing.
  • The resource will handle PC-side support, hardware troubleshooting, and ticket management.
  • The position is hybrid with a strong preference for majority on-site presence to build relationships with internal staff.

Technical Requirements:
Required:
  • Windows 10/11 troubleshooting and support.
  • Hardware troubleshooting and replacement (system boards, memory, hard drives, warranty assessment).
  • ServiceNow ticketing system experience (ticket triage, assignment, documentation).
  • PC Depot Functions: Imaging, configuration, device provisioning.
Preferred:
  • Microsoft Intune (MDM) experience; Windows Autopilot for zero-touch deployments.
  • VPN/connectivity troubleshooting; Active Directory user account and password management.
  • Remote support tools; ITIL familiarity.

Soft Skills:
  • Strong communication and interpersonal skills.
  • Customer service orientation with a positive, approachable demeanor.
  • Ability to work independently in a hybrid environment.
  • Professional presence suitable for corporate environment.

Day-to-Day Responsibilities:
  • Provide Windows 11 end-user support and troubleshooting.
  • Diagnose and replace hardware components (system boards, memory, hard drives).
  • Perform morning ticket triage-review overnight tickets in ServiceNow and assign appropriately.
  • Document and resolve tickets in ServiceNow.
  • Handle PC provisioning and depot coordination.
  • Respond to basic end-user "how-to" inquiries.

Work Arrangement:
  • Hybrid-prefers the resource be on-site the majority of the time.
  • Initial discussion mentioned flexibility (e.g., 2 days on-site / 3 remote one week, then 3 on-site / 2 remote the next).
  • However, more on-site presence is valued for building relationships with internal staff and gathering operational intelligence.
  • Client will provide a business laptop.
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About KYYBA

Sourced by ZipRecruiter

About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Farmington Hills, MI, US

Year founded

1998

Social media

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