Service Coordinator
The Service Coordinator will be responsible for managing a caseload of patients, ensuring individualized service planning, monitoring, and ongoing coordination of care. While this position is primarily remote, quarterly in-person visits to patients' homes will be required. The ideal candidate has strong case management experience and is familiar with NHTD/TBI Waiver programs; however, applicants with other case management backgrounds are encouraged to apply.
Key Responsibilities For Service Coordinators:
- Serve as the primary point of contact for assigned patients and their families.
- Conduct initial assessments, develop individualized service plans, and coordinate needed services.
- Manage a case load of up to 25 clients.
- Monitor patient progress and adjust service plans as necessary.
- Ensure compliance with state, program, and agency requirements.
- Maintain accurate and timely documentation for all patient interactions.
- Advocate for patients by connecting them with appropriate community resources and support services.
- Conduct quarterly in-person visits to patients' homes.
- Collaborate with interdisciplinary teams, providers, and other stakeholders to ensure quality care.
Qualifications For Service Coordinators:
- College degree required.
- Minimum of 3 years of experience in case management, care coordination, or related services.
- Strong interpersonal, organizational, and problem-solving skills.
- Ability to work independently in a remote environment while managing a caseload.
- Willingness and ability to travel quarterly to patient homes across service areas.
Location: 5 Boroughs, Spring Valley, Hudson Valley Region