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Network Support Engineer Jobs in Indiana (NOW HIRING)

Barbaricum

... Engineering, Mission Support, and Communications disciplines. Founded in 2008, our mission is to ... Barbaricum is seeking an Information Technology Technician I (Computer Network Support Specialist ...

Staffingine LLC

Field Support

Warsaw, IN · On-site

Field Support Job Location: Warsaw IN Job Type: Contract * Focused IT primary Point of Contact that ... network components * Coordinate with MLL Workstation engineering WESS team to resolve OS and ...

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Network Support Engineer information

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How much do network support engineer jobs pay per year?

As of Aug 19, 2026, the average yearly pay for network support engineer in Indiana is $87,996.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $108,500.00 per year, depending on experience, location, and employer.

What is a network support engineer?

Network Support Engineers are IT professionals who maintain, troubleshoot, and support computer networks within an organization. They ensure that network systems such as LANs, WANs, and intranets are running efficiently and securely. Their responsibilities often include monitoring network performance, diagnosing issues, performing upgrades, and assisting users with connectivity problems. Network Support Engineers also work to prevent outages and minimize downtime, ensuring reliable communication and data transfer across the organization.

What are the key skills and qualifications needed to thrive as a network support engineer?

To thrive as a Network Support Engineer, you need a solid understanding of networking fundamentals, troubleshooting, and network security, often supported by a degree in computer science or related field. Familiarity with network monitoring tools, Cisco or CompTIA Network+ certifications, and experience with routers, switches, and firewalls is typically required. Strong analytical thinking, effective communication, and problem-solving abilities are crucial soft skills for this position. These skills ensure reliable network performance, quick resolution of technical issues, and clear support for users and teams.

What are some common challenges faced by network support engineers and how can they be addressed?

Network Support Engineers often encounter issues such as network outages, troubleshooting complex connectivity problems, and managing high-priority incidents under tight deadlines. These challenges require strong problem-solving skills, the ability to remain calm under pressure, and effective communication with both technical teams and end users. Proactive monitoring, continuous learning about new technologies, and maintaining thorough documentation can help address these challenges and ensure smoother network operations.

What is the difference between Network Support Engineer vs Network Administrator?

AspectNetwork Support EngineerNetwork Administrator
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentHelpdesk, troubleshooting, on-site and remote supportNetwork management, configuration, maintenance
ResponsibilitiesDiagnose and resolve network issues, assist usersDesign, implement, and monitor network infrastructure

While both roles require similar certifications and work in network environments, Network Support Engineers focus on troubleshooting and resolving network problems, often providing frontline support. Network Administrators handle broader network management tasks, including configuration and infrastructure planning. Both roles are essential for maintaining network health but differ in scope and daily responsibilities.

Are network support engineers still in demand?

Yes, network support engineers are in demand due to ongoing growth in network infrastructure, cybersecurity needs, and cloud computing. They are essential for maintaining, troubleshooting, and securing organizational networks, often requiring skills in network protocols, hardware, and certifications like CCNA or CompTIA Network+.

What are the most commonly searched types of Network Support Engineer jobs in Indiana?

The most popular types of Network Support Engineer jobs in Indiana are:

What are popular job titles related to Network Support Engineer jobs in Indiana?

For Network Support Engineer jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Network Support Engineer jobs in Indiana look for?

The top searched job categories for Network Support Engineer jobs in Indiana are:

What are popular job titles related to Network Support Engineer jobs in IN?

For Network Support Engineer jobs in IN, the most frequently searched job titles are:

Network Support Engineer jobs near you
Infographic showing various Network Support Engineer job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $87,996 per year, or $42.3 per hour.

Tier 1 Technical Support Engineer

Scale Computing INC

Indianapolis, IN • On-site

Full-time

Posted 19 days ago

Job description

Description

The Tier 1 Technical Support Engineer is a critical role in supporting our post-sales Scale Computing customers because our number one goal is to make our customers exceptionally happy when they seek our support. We believe in the Best Ever experiences from the inside out - so this means we're looking for an approachable, friendly candidate who will love their co-workers as much as we love them.

A successful Tier 1 Support Engineer requires impeccable problem-solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment.  Our employees are intelligent, enthusiastic, entrepreneurial, and actively create the vision of Scale Computing.

Tier 1 Support Engineers will work directly with the entire support organization to maintain an above-industry average Net Promoter Score (NPS) and meet/exceed Team and Individual goals and Key Performance Indicators (KPIs) as established by Support Management-bonus points for those who are passionate about delivering high customer satisfaction. 

Great candidates will look like this: 
  • Enjoy troubleshooting and problem-solving analytically
  • Understand customer needs and ensure clarity on the status of technical issues
  • A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
  • An excellent communicator, written and verbal, who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions
  • A motivated self-starter who thrives on prioritization and follow-through 
  • Passionately creative in mindset and has the ability to adapt quickly to evolving business needs

Responsibilities

  • Complete Scale Computing's Onboarding program and work with management to identify any gaps in the training plan
  • Provide support for the Hyper-converged computing clusters for Scale Computing end-users, customers, and partners
  • Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while delighting our customers with a friendly and helpful experience
  • Troubleshoot and problem-solve analytically while utilizing a vast knowledge base of documentation and other standard operating procedures (SOPs)
  • Escalate issues not resolvable via the knowledge base to Tier 2, as well as set customer expectations for follow-up (i.e., when to expect a follow-up contact and by whom)
  • Participate in the on-call rotation as agreed by the Tier 1 & 2 Support team. When on-call, be prepared to address technical issues at all times
  • Partner with our Services team for scheduled Service-related tasks, including installation of SC//Platform and 3rd party product integrations
  • Provides excellent customer service to EVERY internal and external customer
  • Stay up-to-date on new product features and updates, and proactively seek out additional resources and training to deepen understanding of the product.
  • Develop and maintain supplemental skills such as networking and 3rd-party product integrations, which can help enhance overall product knowledge.
  • Learn and maintain advanced technical knowledge about all aspects of supported products and services provided by Scale Computing
  • Understand 3rd-party product integrations sold and supported by Scale Computing

Requirements

Required skills/experience
  • 1-2 years of experience in IT Support / Helpdesk / Infrastructure support
  • Hands-on experience with Windows Server (AD, DNS, basic troubleshooting) - Not required but a plus
  • Basic Linux command line skills (SSH, navigating directories, viewing logs, running diagnostic commands)
  • Understanding of networking fundamentals (TCP/IP, VLANs, DNS, basic firewall concepts)
  • Basic hardware knowledge (HDD vs SSD, RAID/mirroring concepts, CPU/RAM fundamentals)
  • Experience using a ticketing system (Salesforce, ServiceNow, Jira, etc.)
  • Ability to gather logs, document findings clearly, and escalate appropriately
  • Excellent communication skills tailored to audiences at all levels, including C-suite executives, engineering, and other business support staff
  • Proficient in organization, project management, and follow-through

Apply