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Network Operations Technician information
See salary details
$14.90 - $17.46
6% of jobs
$17.46 - $20.02
12% of jobs
$21.86 is the 25th percentile. Wages below this are outliers.
$20.02 - $22.57
10% of jobs
$22.57 - $25.13
20% of jobs
The median wage is $25.37 / hr.
$25.13 - $27.69
22% of jobs
$28.84 is the 75th percentile. Wages above this are outliers.
$27.69 - $30.24
11% of jobs
$30.24 - $32.80
6% of jobs
$32.80 - $35.36
6% of jobs
$35.36 - $37.92
3% of jobs
$37.92 - $40.47
2% of jobs
$40.47 - $43.03
1% of jobs
$14
$26
$43
How much do network operations technician jobs pay per hour?
What job makes $10,000 a month without a degree?
What are Network Operations Technicians?
What does a network operations technician do?
What are the key skills and qualifications needed to thrive as a Network Operations Technician, and why are they important?
Is NOC an entry-level job?
What jobs pay 2000 a day?
What is the difference between Network Operations Technician vs Network Support Specialist?
| Aspect | Network Operations Technician | Network Support Specialist |
|---|---|---|
| Certifications | CompTIA Network+, Cisco CCNA | CompTIA Network+, Cisco CCNA |
| Work Environment | Data centers, network operations centers, field sites | Help desks, remote support, client sites |
| Employer & Industry Usage | Telecom, ISPs, large enterprises | IT service providers, corporate IT departments |
Both roles require similar certifications and often work in network environments, but Network Operations Technicians typically focus on maintaining and monitoring network infrastructure in data centers or field sites, while Network Support Specialists handle troubleshooting and support for end-users or clients remotely or on-site.
How does a Network Operations Technician typically collaborate with other IT teams during incident resolution?

Full-time
Posted 14 days ago
Job description
Fluidstack is focused on delivering advanced compute infrastructure for AI, striving to enhance human freedom through technology. The Data Center Operations Technician Lead will manage network and structured cabling issues in their AI datacenter, serving as the Tier 3 escalation point for incidents and ensuring rapid resolution of problems impacting customer workloads.
Responsibilities:
• Serve as the Tier 2 escalation point for network and cable plant incidents reported by customers or detected through monitoring
• Troubleshoot, diagnose and resolve physical layer issues including fiber faults, transceiver failures, patch panel problems, and cable plant defects. Lead your local team beyond troubleshooting maturing to process and metrics operations as we build automated diagnostics and repair.
• Perform fiber inspection, cleaning, testing, and light-level validation to identify and remediate connectivity issues
• Participate in the testing and deployment of automated diagnostic and repair tools, serving as a liaison to Network Operations, NRE, and Network Automation teams. Lead onsite pilots, provide constructive feedback, monitor and enforce adoption of tooling systems.
• Execute structured cabling repairs including re-patching failed runs and coordinating with Infrastructure Deployment for complex remediation
• Run post-repair validation tools to confirm device connectivity, LLDP neighbor relationships, and acceptable optical power levels
• Interpret basic network diagnostics — including light levels, interface status, and neighbor discovery — to validate that physical repairs have restored expected connectivity
• Document incidents thoroughly and escalate to Network Operations with clear problem statements when issues require logical-layer or deeper investigation
• Maintain awareness of site topology and cable plant documentation to accelerate fault isolation
• Collaborate with other Tier 2 teams in other regions, developing best practices
• Build and manage dashboards and views in ticketing systems, providing insights and guidance on workload.
• Collaborate with Tier 1 technicians and provide guidance on network/ICT triage to reduce unnecessary escalations.
Qualifications:
Required:
• 3+ years of hands-on experience in datacenter environments with a focus on structured cabling, fiber infrastructure, or network hardware support
• Proficiency with fiber troubleshooting tools: Visual Fault Locators (VFL), optical power meters, light sources, and fiber inspection scopes
• Understanding of fiber types (single-mode, multi-mode), connector standards, and acceptable light-level thresholds for datacenter optics
• Familiarity with structured cabling standards and best practices for fault identification and remediation
• Ability to interpret basic network interface diagnostics — including link status, optical power readings, and LLDP/neighbor information — without requiring deep protocol-level troubleshooting
• Strong documentation and communication skills; able to write clear escalation summaries for remote engineering teams
• Willingness to relocate to an assigned datacenter site
Preferred:
• Experience with OTDR (Optical Time-Domain Reflectometer) for fiber fault localization
• BICSI Installer 1 or Installer 2 certification
• CCNA or equivalent foundational network certification
• Experience supporting high-density compute environments (GPU clusters, HPC, AI/ML infrastructure)
• Familiarity with DCIM platforms and cable plant documentation systems
• Prior experience in a tiered support model with clear escalation workflows
• Exposure to high-speed optics (100G, 400G, 800G) and associated transceiver technologies
• Experience with SQL and JQL building dashboards for operations management and visibility.
• Experience with Arista, Juniper, Sonic, Cisco CLI and operating systems
Company:
Fluidstack accelerates the world’s most ambitious AI projects by removing the bottlenecks to compute. Founded in 2017, the company is headquartered in London, GBR, with a team of 51-200 employees. The company is currently Growth Stage.