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FirstComm

Channel Sales Manager

Simi Valley, CA · Remote

$85K - $110K/yr

This position participates in joint sales calls to customers and assisting the partners in closing FirstComm opportunities, escalation of any pricing, SLA or other issues as needed, management of all ...

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What are the key skills and qualifications needed to thrive as a Firstcomm professional, and why are they important?

To thrive as a First Communications (Firstcomm) professional, you need a solid understanding of telecommunications, networking principles, and customer service, often supported by relevant technical certifications or experience. Familiarity with VoIP systems, network troubleshooting tools, and CRM platforms is typically required. Excellent problem-solving abilities, strong interpersonal communication, and the capacity to manage multiple priorities set top performers apart. These skills are crucial for delivering reliable communication solutions, maintaining client satisfaction, and ensuring efficient service operations.

What is Firstcomm and what services does it provide?

Firstcomm is a telecommunications company that offers a range of communication and internet services for businesses. Their offerings typically include business internet, voice solutions like VoIP, unified communications, and network security services. Firstcomm focuses on helping businesses improve their connectivity, collaboration, and productivity through advanced technology solutions. Their services are designed to be scalable for small businesses as well as larger enterprises.

What is the difference between Firstcomm vs Customer Service Representative?

AspectFirstcommCustomer Service Representative
Required credentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work environmentTelecommunications or tech companies, call centers, remote or office-basedRetail, call centers, office settings, remote options
Employer and industry usageTelecom and tech industriesVarious industries including retail, finance, healthcare
Common search and comparison intentUnderstanding roles in telecommunicationsCustomer support roles across industries

Firstcomm typically refers to roles within telecommunications companies focusing on technical support or network services, often requiring specific certifications. Customer Service Representatives work across multiple industries providing support and assistance to customers, with less technical certification needed. While both roles involve communication skills, Firstcomm positions are more technical, whereas Customer Service Representatives focus on customer interaction and problem-solving.

How does a First Communications (Firstcomm) account executive typically collaborate with internal teams to meet client needs?

As a First Communications account executive, you will frequently collaborate with sales engineers, customer support, and product management teams to ensure clients receive tailored telecom solutions. This involves coordinating technical assessments, aligning solutions with customer requirements, and facilitating smooth onboarding and ongoing support. Effective communication and teamwork are essential, as you’ll often act as the bridge between the client and various internal experts. This collaborative structure helps you provide a seamless customer experience while supporting your sales targets.
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Infographic showing various Firstcomm job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution.
Channel Sales Manager

Channel Sales Manager

FirstComm

Simi Valley, CA • Remote

$85K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Key responsibilities

  • Manage sales opportunities and maintain an up-to-date sales funnel with designated partners.

  • Participate in joint sales calls to customers and assist partners in closing opportunities.

  • Coordinate partner participation in events, training, and access to internal resources as appropriate.

Job description

POSITION TITLE:  Channel Manager                    Employment Status:  Full Time

DEPARTMENT:  Sales                                            FSLA status: Exempt

REPORTS TO:  Vice President of Sales

PURPOSE:  This position is a commissioned sales position that is responsible for generating revenue as a result of sales generated though the channel, which includes designated Regional partners, Subagents and Strategic Partnerships.

GENERAL DESCRIPTION:  The Channel Manager is responsible for the management of sales opportunities with all designated partners, providing accurate and updated sales funnel.  This position participates in joint sales calls to customers and assisting the partners in closing FirstComm opportunities, escalation of any pricing, SLA or other issues as needed, management of all market development funds request and claims, coordination of local partner participation in events and training, coordination of partner access to Sales Engineering, Field Marketing and overlay resources as appropriate, assisting partners in broadening their product expertise and sales opportunities, striving for growth of Business Partners and Sub-Agents as well as driving product and promotional programs.

ESSENTIAL DUTIES: 

·       Meeting & Exceeding a monthly sales quota.

·       Keeping all partners profiled.

·       Maintaining an up-to-date sales funnel.

·       Attendance of FirstComm conference calls, as designated by management.

·       Reading of all FirstComm communications and maintaining a high level of knowledge on all FirstComm products, programs and promotions.

·       A high level of knowledge of the features and benefits and requirements of the FirstComm’s Agent Program and the ability to articulate it to partners along with the FirstComm value proposition.

MINIMUM REQUIREMENTS:

·       Historical & Documented attainment of sales quota.

·       Experience working and supporting indirect or partner based sales programs.

·       Telecommunications field sales experience.

·       Excellent verbal and written communication skills

·       Excellent organizational ability

·       Excellent time management skills

·       Minimum of 3-5 years in technology sales or marketing required.

·       4 year College degree in Communications, Marketing or Business Administration is preferred

Company Description

FirstComm is a leading U.S. telecommunications company delivering reliable, scalable business communications solutions to organizations nationwide. We specialize in voice, data, cloud communications (UCaaS), SD-WAN, and managed network services, helping businesses stay connected, productive, and secure.
For more than a decade, FirstComm has partnered with thousands of organizations across healthcare, education, government, and enterprise sectors—providing customized solutions backed by responsive support and proven expertise.