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The Manager, Projects will be responsible for providing overall direction and management, often over a project team, to implement large, complex projects within a Customer Network, or a large volume of various size projects. They will act as a single point of contact for the customer, including the executive level, and project team, facilitating effective communications, resource management, customer negotiations, and escalations for the overall project.

• Manage the project scope through implementation of the ADTRAN JCO process.
• Partner with the customer to proactively manage scope changes through the duration of the project, including cost, quality, and schedule impacts.
• Develop and maintain the Project Schedule, providing timely updates regarding any schedule changes to both the customer, ADTRAN, and contractor primes.
• Coordinate with Finance, Sales Ops, and Services Operations to establish accurate project structure for complex orders and multi-year projects, ensuring compliance with SOX requirements, as well as facilitating the on-going monitoring, reporting, and analysis of project results and associated issue resolution.
• Proactively manage project financials and ensure that all changes (positive or negative) to revenue, cost and gross margin are documented, via the JCO process, approved and communicated in a timely manner
• Create a Responsibility Assignment Matrix (RAM) identifying primes for all key project deliverables (customer and ADTRAN).
• Manage project risk through risk identification, quantification and mitigation, focusing particularly on SOW and implementation plans, to minimize impacts to cost, schedule and quality.
• Establish a Communications Plan that facilitates regular and managed exchange of information both within and between ADTRAN and the customer.
• Generate periodic reports concerning project and issue status as specified in the agreed-upon Communications Plan.
• Organize and chair meetings and conference calls (both internal to ADTRAN/Contractor partners, and with the customer) to assign tasks, evaluate progress and address issues, as appropriate.
• Utilize & comply with documented ADTRAN Process & tools to ensure consistent and effective management of assigned projects.
• Ensure that project schedules remain consistent with revenue, cost and gross margin projections, and drive quarter-end project-related actions to achieve targets.
• Coordinate with Contractor partner primes, as required, to manage project scope, schedule, and cost, and to facilitate issue resolution.
• Track invoicing and monitor financial performance associated with Customer purchased services and facilitate resolution of associated disputes.
• Provide PM subject matter expertise and consultative support, as required, for pre-sales activities, contract negotiations, mentoring, training etc.
• Provide comprehensive project-related input to proposals, as required, e.g. scope of work, services costing, Responsibility Assignment Matrix, project plan, risk mitigation plans, etc.
• Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the Company.

• Bachelor's Degree in related field is required
  • Equivalent experience will be considered in lieu of a degree
• 5-8 years of experience in the communications industry
• 5+ years of project management or service operations experience required
• Solid understanding of applicable ADTRAN products and services required
• Experience directly interfacing with customers (internal and external) required
• Experience with Microsoft Office Suits (Excel, Outlook, PowerPoint, etc.) required
• Experience negotiating at a project level, with customer, internal project team, and Contractor partners is required