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Network Operations Center Jobs in Raleigh, NC (NOW HIRING)

Bandwidth

NOC Manager

Raleigh, NC · On-site

As a NOC Manager, you will be an instrumental part of Bandwidth.com's Network Operations Center (NOC). The ideal candidate will ensure that the NOC drives issues to resolution, and the team meets all ...

Bandwidth

NOC Manager

Raleigh, NC · On-site

As a NOC Manager, you will be an instrumental part of Bandwidth.com's Network Operations Center (NOC). The ideal candidate will ensure that the NOC drives issues to resolution, and the team meets all ...

Inframark

Control System Specialist - SE

Raleigh, NC · On-site

We deliver cutting-edge solutions in instrumentation and controls, industrial cybersecurity, data analysis, and remote network operations center services for water and wastewater plants. Elevate your ...

Intraedge

CCIE Network Architect

Raleigh, NC · On-site

$63 - $84.25/hr

... data center operations. · Monitor and optimize data center performance, availability, and capacity planning to meet evolving business requirements. · Collaborate with cross-functional teams to ...

TEKsystems

Network Engineer

Cary, NC

$45 - $60/hr

Plan and execute data center migration activities, including: * Pre-migration planning * Cutovers ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...

Ask IT consulting

Network Specialist (IPAM)

Raleigh, NC · On-site

This staff should be a senior network engineer with operational experience deploying and supporting ... data center class products is desired. This staff will be part of a team of network engineers ...

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All JobsNetwork Operations Center JobsNetwork Operations Center Jobs in Raleigh, NC

Network Operations Center information

See Raleigh, NC salary details

$49.1K

$115.9K

$157K

How much do network operations center jobs pay per year?

As of Sep 9, 2026, the average yearly pay for network operations center in Raleigh, NC is $115,948.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,400.00 and $156,500.00 per year, depending on experience, location, and employer.

What is a network operations center?

A Network Operations Center (NOC) job involves monitoring, managing, and troubleshooting an organization's network infrastructure to ensure optimal performance and security. NOC technicians use specialized tools to detect and resolve network issues, such as outages, slowdowns, or cyber threats, before they impact users. They also perform routine maintenance, update software, and escalate complex issues to relevant teams. The role requires strong problem-solving skills, attention to detail, and knowledge of networking protocols and systems.

What does a typical shift look like for someone working in a network operations center?

A typical shift in a Network Operations Center involves monitoring network performance dashboards, responding to alerts, escalating issues to appropriate teams, and documenting incidents or outages. NOC roles often operate in a 24/7 environment, so you may work day, night, or weekend shifts depending on the organization's needs. Team members collaborate closely to ensure constant coverage and swift problem resolution, and frequent communication with engineers and support teams is essential. In addition, you may participate in routine maintenance or troubleshooting, ensuring the stability and reliability of critical infrastructure. Over time, strong performers can progress to senior NOC analyst, network engineer, or supervisory roles.

What are the key skills and qualifications needed to thrive in the network operations center position, and why are they important?

To thrive in a Network Operations Center (NOC) role, you need solid knowledge of networking fundamentals, troubleshooting skills, and often an associate degree or higher in information technology or a related field. Familiarity with network monitoring tools such as SolarWinds, Nagios, or Splunk, as well as certifications like CompTIA Network+ or Cisco CCNA, is highly beneficial. Attention to detail, effective communication, and the ability to remain calm under pressure are standout soft skills. These competencies ensure efficient network monitoring, rapid incident response, and minimal disruption to business operations.

Is a network operations center a good career?

A career in a network operations center (NOC) involves monitoring and managing network infrastructure, requiring technical skills in networking, troubleshooting, and often certifications like Cisco CCNA. It offers opportunities for advancement in IT and cybersecurity fields, with shifts that can include nights and weekends. Overall, it can be a stable and rewarding career for those interested in network management and technology support.

What does a network operations center do?

A Network Operations Center (NOC) is a centralized location where IT professionals monitor, manage, and maintain an organization’s network infrastructure, including servers, routers, and switches. They troubleshoot issues, ensure network security, and optimize performance using tools like network monitoring software, often working in shifts to provide 24/7 support.

What is the role of a Network Operations Center technician?

A Network Operations Center (NOC) technician monitors and maintains network infrastructure, including servers, routers, and switches, to ensure optimal performance and security. They troubleshoot network issues, perform routine maintenance, and may use monitoring tools like Nagios or SolarWinds to detect and resolve problems promptly.

What is the role of a network operations center operator?

A network operations center (NOC) operator monitors and manages network infrastructure to ensure optimal performance and security. They troubleshoot issues, respond to alerts, and coordinate with technical teams using tools like network monitoring software, often working in shifts to provide 24/7 support.

What are the most commonly searched types of Network Operations Center jobs in Raleigh, NC?

The most popular types of Network Operations Center jobs in Raleigh, NC are:

What are popular job titles related to Network Operations Center jobs in Raleigh, NC?

For Network Operations Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Network Operations Center jobs in Raleigh, NC look for?

The top searched job categories for Network Operations Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Network Operations Center jobs?

Cities near Raleigh, NC with the most Network Operations Center job openings:

Network Operations Center jobs near you
Infographic showing various Network Operations Center job openings in Raleigh, NC as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $115,948 per year, or $55.7 per hour.

NOC Manager

Raleigh, NC • On-site

Bandwidth
Software Development • 1 - 5K employees
Learn more about Bandwidthexternal

Full-time

Medical, Dental, Vision, PTO

Posted 25 days ago

Key responsibilities

  • Supervise a 24x7x365 NOC shift and personnel that monitors, troubleshoots, and repairs service-impacting network issues.

  • Oversee day-to-day NOC operations, escalations, ticketing, and communications, ensuring issues are driven to resolution.

  • Manage a team of technicians, providing guidance, mentorship, and ensuring team obligations are met.

Job description

Who We Are:
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
What We Are Looking For:
As a NOC Manager, you will be an instrumental part of Bandwidth.com's Network Operations Center (NOC). The ideal candidate will ensure that the NOC drives issues to resolution, and the team meets all of it's KPI's. This is a role that requires individuals to lead a team to successfully meets its objectives, all while working in a complex troubleshooting environment.
What You'll Do:
  • Supervise a 24x7x365 NOC shift and personnel that monitors, troubleshoots and repairs service-impacting network issues.
  • Manage a team of technicians, providing guidance and mentorship, while ensuring that team obligations are met.
  • Oversee day-to-day NOC operations, escalations, ticketing and communications.
  • Ensure that issues impacting company production infrastructure, systems, and applications are being driven to resolution.
  • Identify areas for process and efficiency improvement within the team.
  • Create documentation around new workflows, and ensure that training is provided for internal team members.
  • Serve as part of the escalation path for internal and external network issues.
  • Gather reporting on network Service Level Agreements (SLA's) and team Key Performance Indicators (KPI's), and ensure that these metrics are being met.
  • Review team member tickets for quality, ensuring that due diligence is being performed, and that standard operating procedures are being followed.
  • Oversee network repair and after-hours maintenance activity (switch, transport and trunks).
  • Will be part of a rotating management on-call schedule.
  • While on-call, subject to receiving call outs 24 hours, 7 days a week.
  • Participate in strategic planning sessions related to infrastructure, product launches, and network readiness.
  • Represent the NOC in executive updates, audits, or customer reviews.
  • Support special projects, organizational change initiatives, or process redesigns as needed.

What You Need:
  • Education:
    • Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.
  • Experience:
    • 6+ years of experience in network or service operations, with at least 3 years in a leadership or management role.
    • Demonstrated success managing multi-shift or multi-site operational teams in a 24x7 environment.
  • Knowledge:
    • Strong understanding of ITIL or equivalent service management frameworks.
    • Deep familiarity with incident, change, and problem management processes.
    • Working knowledge of network monitoring, infrastructure operations, and service delivery models.
  • Skills:
    • Proven ability to lead and develop high-performing teams and managers.
    • Excellent analytical, communication, and decision-making skills.
    • Strong organizational and planning abilities, with a focus on metrics and performance outcomes.
    • Capable of managing complex, cross-functional initiatives with minimal oversight.

Bonus Points:
  • Education:
    • Bachelor's degree in Business Administration, Information Systems, or related field.
  • Experience:
    • Experience leading NOC modernization or automation initiatives.
    • Background in telecommunications, SaaS, or large-scale network service environments.
  • Knowledge:
    • Familiarity with observability platforms, cloud networking, and DevOps practices.
    • Advanced understanding of workforce optimization and capacity planning methodologies.
  • Skills:
    • Strategic thinking and change management.
    • Skilled in influencing without authority across diverse technical and business teams.
    • Competence in data storytelling and executive-level reporting.

The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...
  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
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