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Senior Network Operations Manager Jobs in Raleigh, NC

DAN

Senior Network Engineer

Durham, NC · Hybrid

$98K - $135K/yr

The Senior Network Engineer collaborates with internal business partners, vendors, and technology ... Vendor, Executive & Operational Leadership * Manage vendor relationships, review contracts ...

DAN

Senior Network Engineer

Durham, NC · On-site

$120K/yr

The Senior Network Engineer collaborates with internal business partners, vendors, and technology ... Vendor, Executive & Operational Leadership * Manage vendor relationships, review contracts ...

kgs

Network Operations Analyst

Durham, NC · On-site

... Network Operations Analyst to support TGS and our government customer in Durham, NC or Baltimore ... The candidate shall provide on-site support and management for hardware devices located at the RSSC ...

Black & Veatch

Senior Network Engineer

Cary, NC

$96K - $132K/yr

The Opportunity The Senior Network Engineer supports the Senior Network Architect in designing ... Infrastructure as Code (IaC) / Networking Automation Management Responsibilities Supervises work of ...

Koniag, Inc.

Network Operations Analyst

Durham, NC · On-site

$30 - $39/hr

... Network Operations Analyst to support TGS and our government customer in Durham, NC or Baltimore ... The candidate shall provide on-site support and management for hardware devices located at the RSSC ...

kgs

Network Operations Analyst

Durham, NC

... Network Operations Analyst to support TGS and our government customer in Durham, NC or Baltimore ... The candidate shall provide on-site support and management for hardware devices located at the RSSC ...

Koniag, Inc.

Network Operations Analyst

Durham, NC · On-site

... Network Operations Analyst to support TGS and our government customer in Durham, NC or Baltimore ... The candidate shall provide on-site support and management for hardware devices located at the RSSC ...

Delan Associates, Inc.

Senior Network Engineer

Durham, NC · On-site +1

$100K - $137K/yr

Manage advanced routing protocols including BGP, OSPF, EIGRP, MPLS, and route redistribution ... Support Operational Technology (OT) networks, including manufacturing, SCADA, PLC, and industrial ...

New

Delan Associates, Inc

Senior Network Engineer

Durham, NC · On-site +1

$100K - $137K/yr

Manage advanced routing protocols including BGP, OSPF, EIGRP, MPLS, and route redistribution ... Support Operational Technology (OT) networks, including manufacturing, SCADA, PLC, and industrial ...

New

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All JobsNetwork Operations JobsSenior Network Operations Manager JobsSenior Network Operations Manager Jobs in Raleigh, NC

Senior Network Operations Manager information

See Raleigh, NC salary details

$21.4K

$98.8K

$142.4K

How much do senior network operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for senior network operations manager in Raleigh, NC is $98,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,600.00 and $110,800.00 per year, depending on experience, location, and employer.

What does a senior network operations manager do?

A Senior Network Operations Manager is responsible for overseeing the day-to-day operations and maintenance of an organization's network infrastructure. They lead teams that monitor network performance, troubleshoot issues, and ensure network security and reliability. This role often involves strategic planning, budgeting, and collaborating with other departments to support business needs. Senior Network Operations Managers also develop policies and procedures to optimize network efficiency and minimize downtime.

What are the key skills and qualifications needed to thrive as a senior network operations manager?

To thrive as a Senior Network Operations Manager, you need deep expertise in network infrastructure management, troubleshooting, and a relevant degree or industry certifications such as CCNP or CompTIA Network+. Familiarity with network monitoring tools, ITIL processes, and systems like Cisco, Juniper, or SolarWinds is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and respond effectively to operational challenges. These abilities ensure reliable network performance, minimize downtime, and enable efficient support for business operations.

What are the primary challenges a senior network operations manager faces when overseeing large-scale network infrastructures?

A Senior Network Operations Manager often encounters challenges such as ensuring network reliability across multiple locations, managing rapid incident response, and balancing proactive maintenance with evolving business demands. Coordinating between different technical teams, vendors, and business units to implement upgrades or address outages can be complex. Additionally, staying ahead of cybersecurity threats while maintaining compliance and optimizing performance requires strong organizational and communication skills.

What is the difference between Senior Network Operations Manager vs Network Engineer?

AspectSenior Network Operations ManagerNetwork Engineer
CredentialsBachelor's in IT, Networking, or related field; often certifications like CCNP, CISSPBachelor's in Computer Science, Networking, or related; certifications like CCNA, CompTIA Network+
Work EnvironmentOversees network teams, manages operations, strategic planningDesigns, implements, and troubleshoots network systems
Employer & Industry UsageUsed in large organizations, telecom, IT servicesCommon in IT departments, tech companies, service providers

The Senior Network Operations Manager focuses on overseeing network teams and strategic management, while the Network Engineer is primarily responsible for designing and maintaining network infrastructure. Both roles require networking certifications and are vital in large organizations, but their daily responsibilities differ significantly.

What are popular job titles related to Senior Network Operations Manager jobs in Raleigh, NC?

For Senior Network Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Senior Network Operations Manager jobs in Raleigh, NC look for?

The top searched job categories for Senior Network Operations Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Senior Network Operations Manager jobs?

Cities near Raleigh, NC with the most Senior Network Operations Manager job openings:

Senior Network Operations Manager jobs near you
Infographic showing various Senior Network Operations Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $98,835 per year, or $47.5 per hour.

Manager, Network Operations

One Source Communications LLC

Raleigh, NC • On-site

$82K - $110K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Overview

The Network Operations Manager is responsible for leading the frontline technical support team to ensure timely, professional, and effective resolution of internal and client-reported IT issues. This role oversees day-to-day network operations, manages staff performance, and drives continuous improvement in service delivery and user satisfaction. 

Responsibilities
  • Lead and manage the customer-facing helpdesk team to deliver timely, high-quality technical support to external clients 
  • Ensure exceptional client experience through efficient handling of service requests, incidents, and escalations 
  • Monitor ticket queues, response times, and resolution rates to meet or exceed SLAs 
  • Serve as the point of escalation for complex or sensitive client issues, ensuring quick resolution and professional communication 
  • Establish and maintain helpdesk processes that align with client SLAs, security standards, and ITIL best practices 
  • Build strong client relationships by maintaining a service-oriented culture within the helpdesk team 
  • Conduct regular coaching, performance reviews, and training for helpdesk staff to ensure technical and customer service excellence 
  • Analyze support trends and client feedback to drive process improvements and reduce repeat issues 
  • Collaborate with Account Management, Engineering, and other technical teams to ensure seamless client support 
  • Maintain accurate documentation of client environments, support procedures, and known issues 
  • Provide regular reporting to leadership on ticket metrics, team performance, and customer satisfaction scores (CSAT) 
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) 
  • 3-5+ years of experience in IT support, with at least 2 years in a supervisory or managerial role 
  • Strong knowledge of ITSM frameworks, Windows/Mac OS, Office 365, networking basics, and endpoint management 
  • Experience with helpdesk ticketing systems and remote support tools 
  • ITIL certification is a plus 
Employment Type: FULL_TIME

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