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Network Operations Jobs in Raleigh, NC (NOW HIRING)

GRAIL

Network Engineer - #4532

Durham, NC

This is an engineering-focused role rather than a traditional network operations position. We are looking for someone who enjoys designing scalable infrastructure, automating repetitive tasks ...

New

WCPSS

Senior Administrator - Networking

Cary, NC

Supports the enterprise-wide Wake County Public School System (WCPSS) network operations, development of monitoring tools and procedures, router and switch configurations, backup systems, network ...

WCPSS

Senior Administrator - Networking

Cary, NC · On-site

Supports the enterprise-wide Wake County Public School System (WCPSS) network operations, development of monitoring tools and procedures, router and switch configurations, backup systems, network ...

Crescens, Inc.

Network Architect

Raleigh, NC · On-site

$63 - $84.25/hr

Operational experience with networking standards, materials, tools, and terminology * Operational ... experience with various database technologies as well. * Extensive security experience managing ...

Crescens Inc

Network Architect

Raleigh, NC · On-site

$63 - $84.25/hr

Operational experience with networking standards, materials, tools, and terminology * Operational ... experience with various database technologies as well. * Extensive security experience managing ...

Lumos

Service Operations Specialist

Fuquay Varina, NC · On-site

Assists Network Operations on troubleshooting, isolating, and resolving operational & hardware issues related to RSB CO, Remote, DLC, and COLO equipment. Knowledge, Skills, and Abilities Required

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Network Operations information

See Raleigh, NC salary details

$49.1K

$115.9K

$157K

How much do network operations jobs pay per year?

As of Jul 30, 2026, the average yearly pay for network operations in Raleigh, NC is $115,948.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,400.00 and $156,500.00 per year, depending on experience, location, and employer.

What is a network operations job?

A network operations job involves managing and maintaining an organization’s computer networks to ensure reliable connectivity, security, and performance. Professionals in this role monitor network traffic, troubleshoot issues, implement updates, and often use tools like network monitoring software and protocols such as TCP/IP. Certifications like Cisco CCNA or CompTIA Network+ are commonly valued in this field.

What jobs pay 500,000 a year in the US?

In the field of network operations, senior roles such as Chief Network Officer or network architecture executives can reach or exceed $500,000 annually, especially with extensive experience, leadership responsibilities, and advanced certifications. High-level positions in technology companies or large organizations may also offer compensation in this range, often including bonuses and stock options.

What are Network Operations?

Network Operations refers to the processes and activities involved in managing, monitoring, and maintaining computer networks to ensure they run efficiently and securely. Professionals in network operations, often working in a Network Operations Center (NOC), are responsible for troubleshooting network issues, performing regular maintenance, and ensuring network uptime. They also monitor network performance, address security vulnerabilities, and implement necessary updates to keep the network running smoothly. Effective network operations are crucial for organizations that rely on continuous and secure data communication.

Is networking a high paying job?

Network operations roles often offer competitive salaries, especially for those with certifications like Cisco CCNA or CCNP and experience with network infrastructure, security, and troubleshooting. Salaries can vary based on location, experience, and the complexity of the network environment, but generally, networking jobs are considered well-paying within the IT industry.

What are some common challenges faced in a Network Operations role and how are they typically addressed?

Professionals in Network Operations often encounter challenges such as network outages, performance bottlenecks, and security incidents. These issues require quick troubleshooting, effective communication with cross-functional teams, and the use of monitoring tools to identify root causes. Regular training, clear escalation processes, and thorough documentation help teams manage these challenges efficiently. Additionally, staying updated on the latest network technologies and best practices is crucial for minimizing downtime and ensuring smooth network operations.

What do network operations do?

Network operations professionals manage and maintain computer networks to ensure reliable connectivity, security, and performance. They monitor network traffic, troubleshoot issues, implement updates, and may use tools like network management systems and protocols to support organizational IT infrastructure.

What are the key skills and qualifications needed to thrive in Network Operations, and why are they important?

To thrive in Network Operations, you need a solid understanding of networking concepts, protocols, and troubleshooting, typically supported by a degree in computer science or a related field. Proficiency with network monitoring tools, firewalls, and certifications like Cisco CCNA or CompTIA Network+ is often required. Strong problem-solving skills, attention to detail, and effective communication are vital soft skills in this role. These skills ensure network reliability, quick resolution of issues, and efficient collaboration with technical teams.

What is the difference between Network Operations vs Network Support Specialist?

AspectNetwork OperationsNetwork Support Specialist
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentMonitoring, managing network infrastructure, troubleshooting issuesProviding technical support, resolving user network problems
Employer & Industry UsageIT departments, service providers, large organizationsHelp desks, IT support teams, managed service providers

Network Operations professionals focus on maintaining, monitoring, and managing entire network systems, ensuring optimal performance. In contrast, Network Support Specialists primarily assist users with network issues and troubleshoot specific problems. Both roles require similar certifications and often work within the same industry environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of Network Operations jobs in Raleigh, NC? The most popular types of Network Operations jobs in Raleigh, NC are:
What are popular job titles related to Network Operations jobs in Raleigh, NC? For Network Operations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Network Operations jobs in Raleigh, NC look for? The top searched job categories for Network Operations jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Network Operations jobs? Cities near Raleigh, NC with the most Network Operations job openings:
Network Operations jobs near you
Infographic showing various Network Operations job openings in Raleigh, NC as of July 2026, with employment types broken down into 3% Internship, 73% Full Time, 12% Part Time, and 12% Contract. Highlights an 85% In-person, 3% Hybrid, and 12% Remote job distribution, with an average salary of $115,827 per year, or $55.7 per hour.

Manager, Network Operations

One Source Communications LLC

Raleigh, NC • On-site

$82K - $110K/yr

Full-time

Re-posted 10 days ago

Job description

Overview

The Network Operations Manager is responsible for leading the frontline technical support team to ensure timely, professional, and effective resolution of internal and client-reported IT issues. This role oversees day-to-day network operations, manages staff performance, and drives continuous improvement in service delivery and user satisfaction. 

Responsibilities
  • Lead and manage the customer-facing helpdesk team to deliver timely, high-quality technical support to external clients 
  • Ensure exceptional client experience through efficient handling of service requests, incidents, and escalations 
  • Monitor ticket queues, response times, and resolution rates to meet or exceed SLAs 
  • Serve as the point of escalation for complex or sensitive client issues, ensuring quick resolution and professional communication 
  • Establish and maintain helpdesk processes that align with client SLAs, security standards, and ITIL best practices 
  • Build strong client relationships by maintaining a service-oriented culture within the helpdesk team 
  • Conduct regular coaching, performance reviews, and training for helpdesk staff to ensure technical and customer service excellence 
  • Analyze support trends and client feedback to drive process improvements and reduce repeat issues 
  • Collaborate with Account Management, Engineering, and other technical teams to ensure seamless client support 
  • Maintain accurate documentation of client environments, support procedures, and known issues 
  • Provide regular reporting to leadership on ticket metrics, team performance, and customer satisfaction scores (CSAT) 
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) 
  • 3-5+ years of experience in IT support, with at least 2 years in a supervisory or managerial role 
  • Strong knowledge of ITSM frameworks, Windows/Mac OS, Office 365, networking basics, and endpoint management 
  • Experience with helpdesk ticketing systems and remote support tools 
  • ITIL certification is a plus 
Employment Type: FULL_TIME

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