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Navigate360 Jobs (NOW HIRING)

Navigate360

Customer Support Associate

Richfield, OH · On-site +1

$16.25 - $22.50/hr

Summary: This is a non-exempt, temporary position expected to last 5 months (June through October). We are open to full time individuals or part time individuals. The schedule will be Monday through ...

Navigate360

Developer Team Lead

Richfield, OH · On-site +1

$55 - $72.25/hr

Summary: We are seeking a Developer Team Lead with a strong background in full-stack development and a passion for leading high-performing Scrum teams. In this role, you will combine hands-on ...

Navigate360

Senior .NET Engineer

Richfield, OH · On-site +1

$97K - $134K/yr

Navigate360 is an Equal Opportunity Employer and does not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender ...

Milestones

Front Desk Administrator

Orange, CT · On-site

$19 - $31/hr

Welcome all visitors at the door, monitor visitors in the building and follow visitor protocol using Navigate360 platform. * Communicate with both internal and external parties while maintaining a ...

NAVIGATE360 LLC

Senior .NET Engineer

Richfield, OH

$97K - $134K/yr

Navigate360 is an Equal Opportunity Employer and does not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender ...

NAVIGATE360 LLC

Customer Support Associate

Richfield, OH

$16.25 - $22.50/hr

Job DetailsLevel: EntryJob Location: Remote - Richfield, OH 44286Position Type: InternshipSummary: This is a non-exempt, temporary position expected to last 5 months (June through October). We are ...

NAVIGATE360 LLC

Customer Support Associate

Richfield, OH

$16.25 - $22.50/hr

Summary: This is a non-exempt, temporary position expected to last 5 months (June through October). We are open to full time individuals or part time individuals. The schedule will be Monday through ...

NAVIGATE360 LLC

Developer Team Lead

Richfield, OH · On-site

$55 - $72.25/hr

Summary: We are seeking a Developer Team Lead with a strong background in full-stack development and a passion for leading high-performing Scrum teams. In this role, you will combine hands-on ...

Holyoke Community College

Clerk IV - Admissions

Holyoke, MA

$16.75 - $19.75/hr

Banner and/or Ellucian Recruiter Information System and/or EAB Navigate360 experience; Familiarity with outreach and recruitment policies and procedures in a community college setting; Bilingual ...

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What are the key skills and qualifications needed to thrive as a Safety Solutions Specialist at Navigate360, and why are they important?

To thrive as a Safety Solutions Specialist at Navigate360, you need a solid background in safety and security protocols, crisis management, and often a relevant bachelor's degree. Familiarity with threat assessment tools, emergency management software, and compliance systems like ALICE or similar is typically required. Strong communication, problem-solving, and training skills help you effectively support schools and organizations in implementing safety programs. These skills ensure that you can deliver impactful safety solutions, foster safer environments, and respond effectively to emergencies.

What is Navigate360?

Navigate360 is a company that provides safety and wellness solutions for schools and organizations. Their services include emergency management, threat assessment, safety planning, and mental health resources to help create safer, more supportive learning environments. They utilize a combination of technology, training, and expert guidance to help institutions prevent, prepare for, and respond to various safety and security challenges.

What types of teams or departments do professionals at Navigate360 typically collaborate with, and how does this impact day-to-day responsibilities?

At Navigate360, professionals often work closely with cross-functional teams such as product development, customer success, sales, and IT to deliver comprehensive safety solutions. This collaborative environment means you may participate in joint meetings, contribute to multidisciplinary projects, and coordinate efforts to support clients effectively. Such collaboration not only broadens your skill set but also provides a dynamic workday, as tasks can range from technical problem-solving to client communication and training. Being adaptable and proactive is key to thriving in this interconnected structure.

What is the difference between Navigate360 vs School Safety Coordinator?

AspectNavigate360School Safety Coordinator
CredentialsTypically requires safety, security, or education-related certificationsOften requires safety training, education background, or security certifications
Work EnvironmentWorks with schools, districts, or safety organizations to implement safety programsWorks directly within schools to coordinate safety measures and emergency plans
Industry UsageUsed by safety technology providers and educational institutionsCommonly employed by schools and school districts
Search & Comparison IntentPeople compare safety solutions and programsIndividuals look for safety roles within schools

Navigate360 and School Safety Coordinator roles both focus on school safety but differ in scope. Navigate360 provides safety solutions and technology, while a School Safety Coordinator manages safety plans within schools. Understanding these differences helps in choosing the right safety approach or career path.

More about Navigate360 jobs
What cities are hiring for Navigate360 jobs? Cities with the most Navigate360 job openings:
What states have the most Navigate360 jobs? States with the most job openings for Navigate360 jobs include:
What job categories do people searching Navigate360 jobs look for? The top searched job categories for Navigate360 jobs are:
Navigate360 jobs near you
Infographic showing various Navigate360 job openings in the United States as of May 2026, with employment types broken down into 5% Internship, and 95% Full Time. Highlights an 67% Physical, and 33% Remote job distribution.
Customer Support Associate

Customer Support Associate

Navigate360

Richfield, OH • On-site, Remote

$16.25 - $22.50/hr

Internship

Posted 23 days ago

Job description

Summary: This is a non-exempt, temporary position expected to last 5 months (June through October). We are open to full time individuals or part time individuals. The schedule will be Monday through Friday (8:00am-5:00pm EST).This role is eligible for overtime in accordance with federal and state law.
As a Customer Support Associate in the Customer Operations Department, you will serve as a primary point of contact for transactional customer support requests, ensuring efficient and accurate resolution of inquiries received via inbound calls. Your role focuses on handling high-volume, day-to-day support interactions, coordinating customer follow-ups on behalf of the support team, and maintaining service quality across all touchpoints. You will work collaboratively with team members and management to ensure customers receive timely, consistent, and professional assistance.
Duties / Responsibilities:
  • Answer Inbound Calls: Serve as the primary handler of inbound customer calls, addressing transactional support requests promptly, professionally, and accurately.
  • Process Transactional Support Requests: Manage routine, high-volume customer inquiries including account updates, order status checks, billing questions, and general information requests, ensuring quick resolution or appropriate escalation.
  • Coordinate Customer Follow-Ups: Assist the support team by managing follow-up communications with customers on open cases, ensuring timely updates and closure of outstanding requests.
  • Maintain Accurate Records: Document all customer interactions, call notes, and follow-up activities in the appropriate systems to ensure consistent and complete case histories.
  • Support Queue Management: Monitor and assist in managing support queues and ticket workflows, helping the team maintain response time targets and reduce backlog.
  • Escalate When Necessary: Identify issues that require advanced support or specialized knowledge and route them to the appropriate team member or department.
  • Adhere to Service Standards: Follow established protocols, scripts, and quality guidelines to deliver a consistent and positive customer experience on every interaction.
  • Collaborate with the Support Team: Partner with Customer Service Representatives and team leads to coordinate workload, share information, and ensure seamless customer handoffs.
  • Utilize Technology Tools: Demonstrate working knowledge of Salesforce, PC and Mac operating systems, and Microsoft Office 365 Applications to manage cases and communications efficiently.
  • Stay Informed: Maintain up-to-date knowledge of company products, services, policies, and procedures to accurately support customer needs.
  • Provide Feedback: Share observations and insights with management to help identify process gaps and opportunities to improve support workflows.
  • Perform Additional Tasks: Undertake other duties as assigned to support the overall objectives of the Customer Operations Department.

Requirement Qualifications:
  • High School Diploma or GED
  • 2+ years of Support or Service Experience

Normal Working Hours and Conditions: Core business hours are generally 8:00 am - 5:00 pm. However, this position will require work to be performed outside of normal business hours based on Company operations.
Physical Requirements: Primary functions require sufficient physical ability and mobility to work in an office setting including verbally communicating, seeing, and hearing to exchange information and fine coordination including use of a computer keyboard. Daily physical functions include standing, sitting, and walking for prolonged periods of time and occasionally stooping, bending, kneeling, crouching, reaching, and twisting. The employee may engage in lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 25 pounds. The position also requires the operation of office equipment requiring repetitive hand movement.

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