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Nationwide Call Center Jobs (NOW HIRING)

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

VRC is seeking qualified call center research assistants with nationwide call center experience. The primary responsibility of this position is to assist in the day-to-day insurance fraud defense ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

VRC is seeking qualified call center research assistants with nationwide call center experience. The primary responsibility of this position is to assist in the day-to-day insurance fraud defense ...

Global Tool Supply Inc

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Call Center/Tool Sales

Chandler, AZ · On-site

$18 - $30/hr

Hiring 3-5 individuals for our call center in Chandler. Starting pay is $18 an hour and we have ... We wholesale construction tools nationwide business to business all over the United States and ...

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How much do nationwide call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for nationwide call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Nationwide Call Center?

A Nationwide Call Center job involves handling customer inquiries, support requests, and service issues over the phone or through digital communication channels. These roles can include customer service, technical support, sales, or dispatching for businesses that operate on a nationwide scale. Employees typically follow company protocols to assist callers efficiently and may work in an office or remotely. Strong communication skills, problem-solving abilities, and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive in a Nationwide Call Center position?

To thrive in a Nationwide Call Center role, strong communication abilities, active listening skills, and experience with customer service or support are essential, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using multi-line phone systems are commonly required. Outstanding problem-solving, patience, and conflict resolution skills help team members deliver a positive experience to callers. These qualities are vital for efficiently handling high call volumes and providing consistent, high-quality support to customers across multiple locations.

What are the typical work schedules like in a Nationwide Call Center position?

Most Nationwide Call Center roles offer a variety of shift options due to the need for round-the-clock customer service, including traditional daytime hours as well as evening, overnight, and weekend shifts. Schedules can vary depending on the employer and the specific industry they support, and some centers provide flexible or remote work options. It's common for call centers to use structured shift patterns, so employees know their hours in advance, and many offer full-time as well as part-time opportunities. This flexibility helps accommodate different lifestyles and allows employees to balance work with personal commitments. Be sure to ask about scheduling options during the interview process to find the best fit for your needs.

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Nationwide Call Center jobs near you
Infographic showing various Nationwide Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

VRC Investigations

Denton, TX • On-site

$16 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our HOSPITAL CANVASS.COM division. Veracity Research Co. Investigations (VRC), is one of the nation's leading and most experienced investigation companies.
HOSPITALCANVASS.COM, serves the insurance industry as a leading national service provider in researching and locating information request from clients. We currently have career opportunities for experienced, self-determined, and highly motivated individuals that would like to join our team of professionals in our efforts to deter and combat insurance fraud.
VRC is seeking qualified call center research assistants with nationwide call center experience. The primary responsibility of this position is to assist in the day-to-day insurance fraud defense investigations and operational needs for multi-state regions. As a key member of the VRC team, the research assistant will make outbound calls to medical facilities to validate worker's compensation claims. The call center research assistant will complete tasks with other team members under management supervision. All team members must have good phone etiquette, excellent computer skills, be able to multi-task, and problem solve. This position is a full-time, non-exempt, position located in our corporate office in Denton, TX.
The successful candidate will have related experience in one or more of the follow areas:
  • Nationwide high-volume call center experience
  • Nationwide collections experience
  • Experience meeting deadlines

Core Duties & Responsibilities:
  • Outbound calls to different medical facilities, pharmacies and other related locations to determine medical history
  • Make 120 - 150 calls a day
  • Set up files for processing by facilities located within a provided geographical range
  • Meet departmental goals for outbound calls
  • Document all call information according to standard operating procedures
  • Track and report all information received
  • Format and edit canvass reports
  • Assist in ensuring canvasses are completed by deadlines
  • Assist other team members in daily functions.

Applicants must meet the following requirements:
  • Nationwide high call volume experience (1 year or more required)
  • Nationwide collections experience (1 year or more required)
  • Upbeat, positive demeanor with an attitude for success
  • Meet individual and team performance standards while maintaining good attendance and dependability
  • Show courtesy and professionalism on all calls to ensure a positive experience
  • Be highly motivated and possess the ability to work under little supervision
  • Demonstrate ability to effectively manage time, and understand directives
  • Excellent written and verbal communication skills
  • Ability to read, decipher and summarize information quickly
  • Must be proficient in Microsoft Office applications to include Microsoft Outlook, Excel, Word, and PowerPoint
  • Must pass a drug test and pre-employment testing
  • Upon hiring you must proficiently learn and utilize all electronic tools as required within the scope of this position to include the company's IMS case tracking system

Benefits:
VRC offers medical, dental, vison, disability benefits, as well as paid vacation, and a 401K/Profit Sharing retirement plan.
Compensation:
VRC employees are paid on a bi-weekly basis at an hourly wage of $16 to $17 an hour, commensurate with experience.
For more information and to apply online, please visit our web site located at www.vrcinvestigations.com

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