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Mystery Shopper Jobs (NOW HIRING)

Pret A Manger

CA$23.25/hr

Overnight Kitchen Team Member $23.25/hr + tips Weekly Mystery Shopper bonus plan (Up to an extra $1.00 per hour), Tips when Good Service is Provided, Paid Time Off, Free breakfast and lunch when ...

Pret A Manger

CA$21.25/hr

Kitchen Team Member $21.25/hr + tips Weekly Mystery Shopper bonus plan (Up to an extra $1.00 per hour), Tips when Good Service is Provided, Paid Time Off, Free breakfast and lunch when working ...

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How much do mystery shopper jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for mystery shopper in the United States is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Mystery Shopper vs Retail Auditor?

AspectMystery ShopperRetail Auditor
CredentialsNo formal certifications typically requiredExperience in retail or related certifications often preferred
Work EnvironmentRetail stores, restaurants, service locationsMultiple retail locations, corporate offices
Employer & IndustryMarket research firms, retail chainsRetail chains, consulting firms
Job FocusCustomer experience, service qualityInventory, compliance, store operations

While both roles involve retail environments, Mystery Shoppers focus on evaluating customer service and experience, whereas Retail Auditors primarily assess inventory and operational compliance. Understanding these differences helps job seekers find the right role aligned with their skills and interests.

What are the key skills and qualifications needed to thrive as a mystery shopper, and why are they important?

To thrive as a Mystery Shopper, you need strong observational skills, attention to detail, and the ability to follow instructions, typically with no formal qualifications required. Familiarity with online reporting platforms and sometimes a smartphone for submitting evaluations or photos is expected. Discretion, reliability, and effective written communication help set top performers apart in this role. These skills ensure accurate, unbiased feedback for clients, leading to valuable insights for improving customer service and operations.

What does a typical assignment look like for a mystery shopper, and how do they report their findings?

A typical assignment for a Mystery Shopper involves visiting a specific business location, such as a retail store or restaurant, and evaluating various aspects of the customer experience, like staff friendliness, product availability, and cleanliness. After the visit, Mystery Shoppers are usually required to submit a detailed report through an online platform, sometimes including receipts or photos as evidence. Assignments often have strict guidelines and deadlines, so attention to detail and prompt reporting are crucial. Mystery Shoppers work independently but may communicate with coordinators who assign tasks and provide feedback on submitted reports.

What is a mystery shopper?

Mystery shoppers are individuals hired by companies or market research firms to evaluate the quality of service, compliance with regulations, and overall customer experience at retail stores, restaurants, banks, or other businesses. They pose as regular customers, make purchases, ask questions, and interact with staff, then report back on their experiences through detailed feedback or surveys. Mystery shopping helps businesses identify areas for improvement and ensure employees are following company standards.

What is a mystery shopper?

Companies hire mystery shoppers to pose as a client or customer and provide feedback about their experience. As a mystery shopper, you are given instructions on what to ask or buy in the assigned location. For example, you may need to ask specific questions to the waiter at a restaurant, or buy a particular clothing item and chronicle the buying experience from the moment you walk into the store to when you pay for the item. You may be required to submit photos or video with your report. Mystery shoppers conduct assignments discreetly so that the employees do not know they are monitoring their experience.

More about Mystery Shopper jobs

What cities are hiring for Mystery Shopper jobs?

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What are the most commonly searched types of Mystery Shopper jobs?

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What states have the most Mystery Shopper jobs?

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What are popular job titles related to Mystery Shopper jobs?

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Mystery Shopper jobs near you
Infographic showing various Mystery Shopper job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $37,137 per year, or $17.9 per hour.

Part Time Team Member - Hiring Immediately

Pret A Manger

Chicago, IL

CA$17/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Part Time Team Member

$17/hr + tips Weekly Mystery Shopper bonus plan (Up to an extra $1.00 per hour), Tips when Good Service is Provided, Paid Time Off, Free breakfast and lunch when working – including generous discounts when you’re not, Health, Dental and Vision Benefits (Available for Full-Time Employees), 401K retirement plan (Available for Full-Time Employees), Child Bonding Leave, The Pret Academy, which supports the training and development for our wonderful people, A friendly, fun, and fast paced environment with passionate teams to work with, Transit program, FSA and HSAs available, Pet Insurance

Description
Job Title: Team Member
Pay: $17.00 per hour + Mystery Shopper Bonus + Tips
About the Company: We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.  Whether you’re making our guests’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
About the Role: We’re looking for passionate team players to bring joy to our guests every day. As a Team Member, you’ll be the smiling face of our shop floor and preparing delicious, freshly made food in our kitchen. Expect variety and pace – driven by passion for our products, customers & teams!
About You
  • Be kind, honest and generous: bring genuine warmth to work every day
  • Bring your passion: share our passion for exceptional guest service
  • Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special
  • No experience needed: come and learn to deliver outstanding guest service
Responsibilities
Making Great Food & Drinks:
  • Prepare handmade sandwiches, salads, baguettes, and other menu items using fresh ingredients daily
  • Keep retail langers restocked with hot food and cold food - looking picture perfect, guests should always see a full, beautiful display
  • Cook and prepare hot food items following Pret recipes and standards
  • Make all Barista Prepared Drinks to Pret standards and aim to serve within 60 seconds
  • Keep shelves restocked and looking picture perfect throughout the day
  • Check and record food temperatures to keep everything safe
  • Learn and practice latte art to delight our guests
Serving Customers with Care:
  • Greet guests warmly, take orders, and answer questions about our menu
  • Make guests feel special with great service and attention to detail
Keeping Our Shop Safe & Clean:
  • Follow all food safety and health & safety rules at all times
  • Keep your workspace clean as you go, see it through guests' eyes
  • Complete required safety training
  • Tell your Manager right away if you see any safety concerns
  • Wear the correct uniform and stay well-presented throughout your shift
Taking Care of Equipment:
  • Set up equipment at the start of your shift (coffee machines, hot food equipment, etc.)
  • Clean and maintain equipment daily and weekly according to Pret standards
  • Complete temperature checks and equipment tests
Job Requirements
  • A team-oriented approach, you respect and support the restaurant’s success
  • Excellent communication skills, both verbal and written
  • A desire to create exceptional employee & guest experiences
  • Reliability and punctuality
  • Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations
  • The ability to perform other physical requirements such as seeing, hearing, speaking, reaching, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
Benefits:
  • Weekly Mystery Shopper bonus plan (Up to an extra $1.00 per hour)
  • Tips when Good Service is Provided
  • Paid Time Off
  • Free breakfast and lunch when working – including generous discounts when you’re not
  • Health, Dental and Vision Benefits (Available for Full-Time Employees)
  • 401K retirement plan (Available for Full-Time Employees)
  • Child Bonding Leave
  • The Pret Academy, which supports the training and development for our wonderful people
  • A friendly, fun, and fast paced environment with passionate teams to work with
  • Transit program, FSA and HSAs available
  • Pet Insurance 

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An artificial intelligence (AI) tool is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:
  • The candidate’s ability to perform the tasks in the available job role.
  • The candidate's self-rated skill proficiency.
  • The candidate’s fit for this job posting.
The use of AI technology is used to converse with candidates, screen based on the position’s criteria, and schedule interviews. The candidate may request an alternative selection process or accommodation if desired. 

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