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TELUS Digital

34 Telus Digital Mystery Shopper Jobs Hiring Near You

Rugiet Health

Head of Experience

Austin, TX · On-site +1

Digital experience QA: The "Four Seasons on the digital product" piece - every touchpoint from ... Design and execute a rigorous mystery shopping program across Rugiet's full funnel, regularly ...

Rugiet Health

Head of Experience

Austin, TX

Digital experience QA: The "Four Seasons on the digital product" piece -- every touchpoint from ... Design and execute a rigorous mystery shopping program across Rugiet's full funnel, regularly ...

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TELUS Digital Jobs Information

What are the key skills and qualifications needed to thrive as a Mystery Shopper, and why are they important?

To thrive as a Mystery Shopper, you need strong observational skills, attention to detail, and the ability to follow instructions, typically with no formal qualifications required. Familiarity with online reporting platforms and sometimes a smartphone for submitting evaluations or photos is expected. Discretion, reliability, and effective written communication help set top performers apart in this role. These skills ensure accurate, unbiased feedback for clients, leading to valuable insights for improving customer service and operations.

What does a typical assignment look like for a Mystery Shopper, and how do they report their findings?

A typical assignment for a Mystery Shopper involves visiting a specific business location, such as a retail store or restaurant, and evaluating various aspects of the customer experience, like staff friendliness, product availability, and cleanliness. After the visit, Mystery Shoppers are usually required to submit a detailed report through an online platform, sometimes including receipts or photos as evidence. Assignments often have strict guidelines and deadlines, so attention to detail and prompt reporting are crucial. Mystery Shoppers work independently but may communicate with coordinators who assign tasks and provide feedback on submitted reports.

What are mystery shoppers?

Mystery shoppers are individuals hired by companies or market research firms to evaluate the quality of service, compliance with regulations, and overall customer experience at retail stores, restaurants, banks, or other businesses. They pose as regular customers, make purchases, ask questions, and interact with staff, then report back on their experiences through detailed feedback or surveys. Mystery shopping helps businesses identify areas for improvement and ensure employees are following company standards.

What is the difference between Mystery Shopper vs Retail Auditor?

AspectMystery ShopperRetail Auditor
CredentialsNo formal certifications typically requiredExperience in retail or related certifications often preferred
Work EnvironmentRetail stores, restaurants, service locationsMultiple retail locations, corporate offices
Employer & IndustryMarket research firms, retail chainsRetail chains, consulting firms
Job FocusCustomer experience, service qualityInventory, compliance, store operations

While both roles involve retail environments, Mystery Shoppers focus on evaluating customer service and experience, whereas Retail Auditors primarily assess inventory and operational compliance. Understanding these differences helps job seekers find the right role aligned with their skills and interests.

Do workers at TELUS Digital get paid breaks?

Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and March 2026.

Does TELUS Digital pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
89% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 18 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at TELUS Digital?

Some people get paid time off from work.
40% of people say they don’t get paid time off.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers at TELUS Digital worry about hours?

Some people worry about getting enough hours.
38% of people report they worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between May 2025 and April 2026.

How easy is it to get time off at TELUS Digital?

Most people find it easy to get time off.
73% of people report it’s easy to get time off.
Based on data from 15 people who took the Breakroom Quiz between March 2025 and April 2026.

Do TELUS Digital managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and April 2026.

Do workers at TELUS Digital do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
86% of people report that they don’t do extra unpaid work.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and April 2026.

How easy is it to take sick days at TELUS Digital?

Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 18 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at TELUS Digital feel treated with respect by their managers?

Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 17 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at TELUS Digital get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between March 2025 and March 2026.

Is it stressful to work at TELUS Digital?

Some people feel stressed out here.
41% of people say they often feel stressed out at work.
Based on data from 17 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at TELUS Digital enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 17 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at TELUS Digital recommend working with their team?

Most people recommend working with their team.
70% of people report that they would recommend working with their immediate team to a friend.
Based on data from 20 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get enough training when they start at TELUS Digital?

Some people didn’t get enough training when they started.
35% of people report they didn’t get enough training when they started working here.
Based on data from 20 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get support to advance at TELUS Digital?

Only some people are given support to advance their career here.
In the last year, 35% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people think TELUS Digital’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between March 2025 and April 2026.

Do workers feel well informed about how TELUS Digital is doing?

Only some people feel well informed about how the company is doing.
63% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 16 people who took the Breakroom Quiz between March 2025 and March 2026.
What other companies are hiring for Mystery Shopper jobs?
What are the most popular jobs at Telus Digital?
What are the most popular categories at Telus Digital?
Infographic showing various Mystery Shopper job openings at Telus Digital in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 37% Physical, 14% Hybrid, and 49% Remote job distribution.

Director of Customer Experience

Keller Executive Search

Miami, FL

Other

Posted 16 days ago

Job description

Aviation Venture Hospitality Executive

Our client is an early-stage aviation venture developing a high-end leisure-focused carrier serving the Southeast, Caribbean, and select Latin American destinations. The founding group brings together leaders from luxury hospitality, yachting, and private aviation, with the ambition of delivering a guest experience that rivals five-star resorts and ultra-luxury cruise lines. The role provides an opportunity to define and operationalize every guest-facing touchpoint, from booking through arrival, in close partnership with the CEO and executive team.

This role calls for a hospitality executive who understands that brand promises are kept (or broken) in the operational details, and who can translate vision into trainable, scalable, repeatable standards.

Key Responsibilities
  • Define the end-to-end guest journey, including digital, ground, in-flight, and post-flight touchpoints
  • Develop service standards, brand voice guidelines, and signature experience moments that differentiate the carrier
  • Establish guest segmentation, personalization frameworks, and loyalty program design in partnership with marketing
  • Design food and beverage programs, curate amenity kits, in-flight entertainment, soft product, and cabin ambiance details
  • Define ground experience standards, including private terminal partnerships, lounge experiences, and curbside service
  • Build cabin crew and customer-facing service training curriculum, mystery shopper protocols, and performance feedback loops
  • Establish service recovery protocols, guest issue resolution frameworks, and guest-facing performance metrics
  • Build the guest feedback infrastructure, including post-flight surveys, NPS tracking, and qualitative research
  • Report guest experience performance to the executive team and board

Apply