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Mystery Shopper Jobs (NOW HIRING)

11th and F Street | Pret A Manger

Team Member

Washington, DC · On-site

$13.50 - $17.75/hr

Team Member Pay: $17.50 per hour + Mystery Shopper Bonus + Tips Referral Bonus: $100.00 Job Summary: At Pret, Team Members contribute to the kitchen or front of house operations in our shops. They ...

Union Square | Pret A Manger

Team Leader

Manhattan, NY · On-site

Job Type: Full-time Pay: $23.00 per hour + Tips + Mystery Shopper Bonus Referral Bonus: $100.00 Benefits: - Health, Dental and Vision Benefits - Weekly Mystery Shopper bonus plan - 401K retirement ...

Five Guys

Crew Member - Five Guys Kingman

Kingman, AZ · On-site

$15.55/hr

Starting Hourly Pay - $13.00/hour Average Tips Per Hour- $2.05/Hour Average Mystery Shopper Bonus - $.50/Hour Total Average starting wage - $15.55/hour Additional Crew Benefits Flexible Schedules ...

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How much do mystery shopper jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for mystery shopper in the United States is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Mystery Shopper vs Retail Auditor?

AspectMystery ShopperRetail Auditor
CredentialsNo formal certifications typically requiredExperience in retail or related certifications often preferred
Work EnvironmentRetail stores, restaurants, service locationsMultiple retail locations, corporate offices
Employer & IndustryMarket research firms, retail chainsRetail chains, consulting firms
Job FocusCustomer experience, service qualityInventory, compliance, store operations

While both roles involve retail environments, Mystery Shoppers focus on evaluating customer service and experience, whereas Retail Auditors primarily assess inventory and operational compliance. Understanding these differences helps job seekers find the right role aligned with their skills and interests.

What are the key skills and qualifications needed to thrive as a mystery shopper, and why are they important?

To thrive as a Mystery Shopper, you need strong observational skills, attention to detail, and the ability to follow instructions, typically with no formal qualifications required. Familiarity with online reporting platforms and sometimes a smartphone for submitting evaluations or photos is expected. Discretion, reliability, and effective written communication help set top performers apart in this role. These skills ensure accurate, unbiased feedback for clients, leading to valuable insights for improving customer service and operations.

What does a typical assignment look like for a mystery shopper, and how do they report their findings?

A typical assignment for a Mystery Shopper involves visiting a specific business location, such as a retail store or restaurant, and evaluating various aspects of the customer experience, like staff friendliness, product availability, and cleanliness. After the visit, Mystery Shoppers are usually required to submit a detailed report through an online platform, sometimes including receipts or photos as evidence. Assignments often have strict guidelines and deadlines, so attention to detail and prompt reporting are crucial. Mystery Shoppers work independently but may communicate with coordinators who assign tasks and provide feedback on submitted reports.

What is a mystery shopper?

Mystery shoppers are individuals hired by companies or market research firms to evaluate the quality of service, compliance with regulations, and overall customer experience at retail stores, restaurants, banks, or other businesses. They pose as regular customers, make purchases, ask questions, and interact with staff, then report back on their experiences through detailed feedback or surveys. Mystery shopping helps businesses identify areas for improvement and ensure employees are following company standards.

What is a mystery shopper?

Companies hire mystery shoppers to pose as a client or customer and provide feedback about their experience. As a mystery shopper, you are given instructions on what to ask or buy in the assigned location. For example, you may need to ask specific questions to the waiter at a restaurant, or buy a particular clothing item and chronicle the buying experience from the moment you walk into the store to when you pay for the item. You may be required to submit photos or video with your report. Mystery shoppers conduct assignments discreetly so that the employees do not know they are monitoring their experience.

More about Mystery Shopper jobs
What cities are hiring for Mystery Shopper jobs? Cities with the most Mystery Shopper job openings:
What are the most commonly searched types of Mystery Shopper jobs? The most popular types of Mystery Shopper jobs are:
Who are the top companies hiring for Mystery Shopper jobs? The top employers for Mystery Shopper jobs are:
What states have the most Mystery Shopper jobs? States with the most job openings for Mystery Shopper jobs include:
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What are popular job titles related to Mystery Shopper jobs? For Mystery Shopper jobs, the most frequently searched job titles are:
Mystery Shopper jobs near you
Infographic showing various Mystery Shopper job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 21% Part Time, and 7% Temporary. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $37,137 per year, or $17.9 per hour.

Full-Time Team Member

41st and Third | Pret A Manger

Manhattan, NY

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Job Description:

At Pret, Team Members work as part of a team in the kitchen or front of house of a Pret shop. They are responsible for creating a welcoming safe environment, engaging and “wowing” our customers and producing great quality food. We are now looking for great, passionate, team-players to join our wonderful shops! If this sounds like your perfect role, we can’t wait to meet you!

Pay: $17.00 per hour + Tips + Mystery Shopper Bonus

Referral Bonus: $100.00

Benefits:

- Health, Dental and Vision Benefits
- Weekly Mystery Shopper bonus plan
- 401K retirement plan
- Generous Paid Time Off
- Company sponsored Life Insurance + STD and LTD offerings
- Child Bonding Leave
- The Pret Academy, which supports the training and development for our wonderful people
- Quarterly nationwide team events
- Free breakfast and lunch when working – including generous discounts when you’re not
- Transit program, FSA and HSAs available
- A friendly, fun, and fast paced environment with passionate teams to work with
- Pet Insurance

About Us:

Empire JointStar (Empire) is a major retailer in the US and is an affiliate of a global organisation called Dallas Holdings International (Dallas). Dallas is a strategic partner of Pret A Manger (Pret), a Food To Go and coffee shop franchise chain that serves freshly made food and organic coffee. Dallas now owns over 70+ Pret A Manger shops across the US and UK and is expanding rapidly; 50+ Pret A Manger locations in NY, DC and PA through Empire with further opportunities in California - Empire is headquartered in New York City.

We are an Equal Opportunity Employer:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We use eVerify to confirm U.S. Employment eligibility.