Mva Customer Service Jobs (NOW HIRING)

Description

MVA Assistant Branch Manager II (Grade 18)

Executive Service
This position serves at the pleasure of the Appointing Authority
Open Recruitment

Current vacancies exist within Montgomery County

The Motor Vehicle Administration (MVA) is seeking a dynamic, progressive candidate as an MVA Assistant Branch Manager II, with a focus on delivering premier customer service with innovative ideas and solutions.
The MVA Assistant Branch Manager II - Field Operations is responsible for assisting the MVA Branch Manager in the management of complex transportation operations. This position is a member of the MVA leadership team and requires a results-oriented individual who can foster a collaborative environment.
Responsibilities include:

• Assisting the Branch Manager in planning, leading, directing, organization, and overseeing assigned branch operations, audits, compliance, and premier customer service
• Working with employees to solve problems for customers
• Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff
• Acting as a change agent within the MVA
• Developing workflow efficiencies
• Working in a union environment

Ideal candidates will possess:

• Excellent critical thinking skills
• Experience managing and adjusting the staffing levels of large teams to fit business needs
• Excellent people skills and customer service experience
• Excellent written and verbal communication skills
• The ability to give input and implement changes to policy and procedure
• Desire to act as a public servant, providing premier customer service
• Three or more years of leadership experience, preferably in a fast-paced, customer-focused environment

• Two (2) years of experience working in the State or Federal Government

Qualifications

PREFERRED QUALIFICATIONS
Education: Possession of an Associate of Arts degree from an accredited college or university.
Experience: Three (3) years of experience supervising the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization.
OR
Three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function.

Notes:
1. Additional education at an accredited college or university may be substituted at a rate of thirty credit hours for up to one year of the required experience.
2. Additional experience as described above may be substituted on a year for year basis for the required education at the rate of one year of experience for thirty credit hours of education, for up to two years of the required education.

Licenses & Certifications

Employees in this classification will be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Additional Information

To Apply:
Submit a DTS-1 application online at: http://agency.governmentjobs.com/mdotmd . The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Applications submitted online must be received by 11:59 PM if a closing date is noted. If you have general questions regarding employment opportunities with the Motor Vehicle Administration (MVA), please call 410-787-7719.
Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org ) or World Education Services: International Credential Evaluation (https://www.wes.org/ ).
The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.
The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.
The incumbent in this position is not a member of a covered bargaining unit.
The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request.
The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge.
Relay Service: 1-800-201-7165 TTY: 1-800-492-4575 EEO/AA Employer
Issued: 03/03/2026