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Mva Customer Service Jobs (NOW HIRING)

Maryland Department of Transportation

MD

$22K - $35K/yr

Description Customer Agent I (Grade 10) Current part-time vacancies exist within the MVA Oakland ... Employees are scheduled to work to cover MVA service delivery hours that may include evenings.

GovernmentJobs.com

Customer Agent I

Oakland, MD · On-site

$14.75 - $19.75/hr

The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is seeking a dynamic agent with a focus on delivering premier customer service. The Customer Agent I is the ...

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How much do mva customer service jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for mva customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much does MDOT pay?

MDOT customer service positions typically offer an hourly wage that ranges from $12 to $20, depending on experience and location. Salaries may also include benefits such as health insurance and retirement plans, with opportunities for advancement based on performance and tenure.

What are the typical daily responsibilities of an MVA Customer Service representative?

As an MVA Customer Service representative, your daily responsibilities include assisting customers at the counter or by phone with driver’s license applications, vehicle registrations, title transfers, and answering questions about regulations or required documents. You will process payments, review forms for accuracy, enter data into official systems, and ensure compliance with state policies. The role often involves coordinating with team members and supervisors to resolve complex cases or escalate issues as needed. This position requires patience and organizational skills, as you will be assisting a diverse range of customers in a fast-paced environment.

Is the Maryland government hiring?

The Maryland government regularly hires for various positions, including customer service roles such as MVA Customer Service representatives. Job openings are posted on the Maryland State Jobs website and may require passing exams or background checks. Applicants should review specific job postings for qualification details and application procedures.

What is an MVA Customer Service job?

An MVA Customer Service job involves assisting customers with motor vehicle-related services, such as driver's licenses, vehicle registration, and title transactions. Employees handle inquiries, process applications, and ensure compliance with state regulations. The role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

What are the key skills and qualifications needed to thrive in the Mva Customer Service position, and why are they important?

To thrive as an MVA Customer Service representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with DMV or MVA-specific software systems and knowledge of state regulations or procedures are often necessary. Excellent problem-solving abilities, patience, and a customer-oriented attitude are standout soft skills for this role. These skills are crucial for accurately processing transactions, addressing customer inquiries, and ensuring a positive experience for residents using motor vehicle services.

What qualifications do I need to work at the DMV?

To work as an MVA Customer Service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Some positions may require knowledge of DMV procedures or certification in specific software systems used for licensing and registration processing.

What skills are needed for MVA careers?

MVA customer service careers require strong communication skills, problem-solving abilities, and knowledge of customer service protocols. Familiarity with computer systems and the ability to handle inquiries efficiently are also important. Attention to detail and patience are essential for managing sensitive information and assisting customers effectively.
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Mva Customer Service jobs near you
Infographic showing various Mva Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Title Agent

Maryland Speedy Tag & Title II LLC

Clinton, MD • On-site

$17/hr

Full-time

PTO

Posted 24 days ago

Job description

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
 
Job Summary
We are seeking a Customer Service Title Agent to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, a fast learner, with good analytical skills, and is able to remain calm under pressure. 

Responsibilities 

  • Process Motor Vehicle Tag and Title Transactions for the public and the business community.
  • Participate with marketing campaigns tasks to promote business.
  • Utilize software that interface with the Motor Vehicle Administration (MVA) Database.
  • Review completed transactions for accuracy, scan, and file according to company standards.
  • Report deficiencies or any issues prohibiting job to be performed accurately to immediate supervisor.
  • Maintain office organization according to company standards.
  • Learn and apply any new implemented processes and MVA updates to process transactions successfully.
  • Identify the reason for the customer’s call, collect relevant information and provide solutions
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Attend trainings to maintain up-to-date skills and knowledge
 
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively.
  • Ability to grasp information quickly and apply it.