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Msp Program Manager Jobs in Philadelphia, PA (NOW HIRING)

Proper Sky

Support Desk Technician Tier 2

Abington, PA · On-site

$60K - $80K/yr

We provide leadership and professional growth opportunities through industry-leading programs like ... The ideal candidate is a proactive, solutions-driven professional who thrives in a fast-paced MSP ...

TGI MAIN COMPANY

Helpdesk Tier 2

Cherry Hill, NJ

$65K - $75K/yr

Support and document the initiation, execution, and closing activities for a program/project(s) and ... MSP (Managed Service Provider) experience * 2-3 years of IT experience Skills: * Excellent written ...

TGI Office Automation, Inc.

Helpdesk Tier 2

Cherry Hill, NJ · On-site

$65K - $75K/yr

Support and document the initiation, execution, and closing activities for a program/project(s) and ... MSP (Managed Service Provider) experience * 2-3 years of IT experience Skills: * Excellent written ...

Ignyte Insurance

Head of Security

Conshohocken, PA · On-site

... surface management. PREFERRED QUALIFICATIONS * Previous MSP/MSSP experience highly desired ... Track record standing up or maturing a security program through rapid inorganic growth.

Ametek

Infrastructure Platform Leader

Berwyn, PA

Establish platform lifecycle management, patch cadence, and upgrade programs aligned with vendor ... Manage vendor relationships and service delivery performance across cloud, hosting, and MSP ...

Ametek

Infrastructure Platform Leader

Berwyn, PA · On-site

Establish platform lifecycle management, patch cadence, and upgrade programs aligned with vendor ... Manage vendor relationships and service delivery performance across cloud, hosting, and MSP ...

AMETEK

Infrastructure Platform Leader

Berwyn, PA · On-site

$103K - $135K/yr

... management, patch cadence, and upgrade programs aligned with vendor roadmaps. • Build and lead a ... MSP providers. • Own operating budgets for compute, storage, cloud consumption, and platform ...

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All JobsMsp Program JobsMsp Program Manager JobsMsp Program Manager Jobs in Philadelphia, PA

Msp Program Manager information

See Philadelphia, PA salary details

$36.8K

$102.7K

$150K

How much do msp program manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for msp program manager in Philadelphia, PA is $102,703.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $126,600.00 per year, depending on experience, location, and employer.

What is an MSP Program Manager?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges an MSP Program Manager faces when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What are the most commonly searched types of Msp Program jobs in Philadelphia, PA?

The most popular types of Msp Program jobs in Philadelphia, PA are:

What are popular job titles related to Msp Program Manager jobs in Philadelphia, PA?

For Msp Program Manager jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Msp Program Manager jobs in Philadelphia, PA look for?

The top searched job categories for Msp Program Manager jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Msp Program Manager jobs?

Cities near Philadelphia, PA with the most Msp Program Manager job openings:

Msp Program Manager jobs near you
Infographic showing various Msp Program Manager job openings in Philadelphia, PA as of August 2026, with employment types broken down into 79% Full Time, 14% Part Time, and 7% Contract. Highlights an 86% In-person, 7% Hybrid, and 7% Remote job distribution, with an average salary of $102,703 per year, or $49.4 per hour.

Support Desk Technician Tier 2

Proper Sky

Abington, PA • On-site

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Why Work for Proper Sky?
At Proper Sky, your work will make an impact from day one. As a small and agile team, we offer meaningful responsibility early on and continuous opportunities to grow, no matter your role. Every day brings fresh challenges and the chance to build new skills in a collaborative, fast-paced environment.
You'll work closely with leadership and key stakeholders, gaining visibility and influence across the organization. Our team is made up of dedicated, mission-driven professionals who care deeply about delivering exceptional results for our clients and supporting one another.
We're committed to your development and success. We provide leadership and professional growth opportunities through industry-leading programs like IT Nation, along with other third-party training and support. At Proper Sky, you'll learn our systems, improve them, and bring value every day.
About the role
The Support Desk Technician (Tier 2) at Proper Sky is a key member of our service delivery team, responsible for resolving complex technical issues, supporting escalations, and ensuring a seamless IT experience for our clients. This role requires a strong technical foundation in Microsoft 365, networking, and server administration, paired with exceptional communication skills and a client-first mindset. You'll troubleshoot advanced support tickets, mentor junior technicians, and contribute to documentation and process improvements. The ideal candidate is a proactive, solutions-driven professional who thrives in a fast-paced MSP environment and is committed to service excellence.
What you'll do
Technical Troubleshooting & Resolution:
  • Assess Urgency and Impact of each problem to ensure the appropriate resolution timeline is achieved.
  • Triage all assigned tickets in a manner that matches the urgency and impact to our clients organization.
  • Diagnose and resolve complex end-user issues related to desktops, laptops, printers, and mobile devices
  • Troubleshoot server and network-related issues (DNS, DHCP, VPN, Active Directory, etc.
  • Troubleshoot escalated support tickets from a Tier 1 technician
  • Identify root causes and implement permanent fixes
  • Provide remote and occasional on-site support for critical issues

Problem Escalation Support:
  • Provide technical assistance and mentorship to Tier 1 and junior technicians
  • Escalate issues to Tier 3 or engineering teams when necessary, with detailed documentation
  • Identify root causes of escalated issues and ensure SOP's are documented to ensure next-level support can resolve the issue if it repeats.
  • Collaborate with project teams on migrations, upgrades, and deployments
  • Participate in team standups and knowledge-sharing sessions

Project Execution:
  • Execute defined scopes of work based on engineering or service manager assignments
  • Provide status updates on assigned project tasks and collaborate closely with Project Managers, Engineers, and Service Managers
  • Identify risks or blockers during project execution and escalate appropriately

Documentation & Continuous Improvement:
  • Maintain accurate and up-to-date documentation in ConnectWise, Hudu and the knowledge base
  • Contribute to internal process improvements and standard operating procedures (SOPs)
  • Flag recurring issues and propose solutions to reduce repeat incidents

Client Engagement:
  • Provide professional and empathetic communication to clients via phone, email, and ticketing systems
  • Ensure timely and accurate updates to clients on issue status and resolutions
  • Maintain customer satisfaction by meeting or exceeding SLAs and expectations for each problem you are navigating

Qualifications
Education & Technical Experience:
  • 5+ years of relevant hands-on IT support experience in a helpdesk, MSP, or technical support environment
  • Certifications such as CompTIA Network+/Security+, Microsoft AZ-104, Azure Administrator Associate and Cisco CCNA a plus
  • ITIL Foundation 4 or higher
  • Strong knowledge of Microsoft 365, Azure AD, Exchange Online, SharePoint, Teams, and Intune
  • Proficient in troubleshooting Windows OS, servers, networking issues (DNS, DHCP, VPN, VLANs, firewalls)
  • Familiarity with backup systems, EDR platforms, and RMM tools
  • Experience with ConnectWise Manage, Automate, ScreenConnect, or similar tools preferred

Soft Skills:
  • Strong verbal and written communication skills
  • Ability to manage multiple tasks and prioritize in a fast-paced environment
  • Self-starter with a continuous learning mindset
  • Team player with mentoring capabilities
  • Highly organized, detail-oriented, and customer-service driven

Work Schedule:
  • The Support Technician role covers the 8am-5pm EST shift.
  • The position is subject to covering a rotating "On-Call" shift from 5pm-10pm (Weekdays) and 8am-5pm (Weekends/Holidays) to respond to after-hours emergency requests.

Work Location:
  • This role is a hybrid role and reports locally to Proper Sky's headquarters in Abington, PA for all scheduled shifts.

Compensation & Benefits:
  • Compensation is commensurate with experience
  • Listed salary ranges apply to U.S. workers only
  • Medical, dental, vision & long-term disability insurances
  • Generous sick, vacation, and paid time off
  • SIMPLE IRA + match
  • Career development opportunities
  • Unlimited snacks & weekly paid lunches
  • Regular company outings
  • Community volunteer opportunities

The pay range for this role is:
60,000 - 80,000 USD per year (Hybrid (United States))

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