To thrive in a Moves Adds Changes (MAC) role, you need strong troubleshooting abilities, attention to detail, and experience with IT systems, typically supported by relevant technical training or certifications such as CompTIA A+ or Cisco CCNA. Familiarity with enterprise software, asset management systems, and ticketing tools like ServiceNow or Remedy is often required. Excellent communication, customer service, and time management skills help you excel in coordinating with end-users and technical teams. These skills are essential to ensure smooth execution of IT equipment relocations, upgrades, and configuration changes with minimal disruption to business operations.