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Mortgage Collections Jobs (NOW HIRING)

Nusenda

Mortgage Specialist

Albuquerque, NM · On-site

Ensures strict adherence to mortgage collections procedures to uphold legal compliance and mitigate risk for the credit union. What you'll do: * Effectively communicate with internal and external ...

Citadel

Collections Analyst - Hybrid

Exton, PA · On-site

$17.75 - $24.25/hr

The Mortgage Collections Specialist is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate ...

BOK Financial

Collector Mortgage Servicing

Irving, TX · On-site

Prior experience in Mortgage Collections is a plus. Working Conditions & Physical Requirements ... Office - 20 lbs BOK Financial Corporation Group is a stable and financially strong organization ...

BOK Financial

Collector Mortgage Servicing

Irving, TX · On-site

Prior experience in Mortgage Collections is a plus. Working Conditions & Physical Requirements ... Office - 20 lbs BOK Financial Corporation Group is a stable and financially strong organization ...

BOK Financial

Collector Mortgage Servicing

Irving, TX · On-site

Prior experience in Mortgage Collections is a plus. Working Conditions & Physical Requirements ... Office - 20 lbs BOK Financial Corporation Group is a stable and financially strong organization ...

Credit Human

Home Loans Collector

New Orleans, LA · On-site +1

$23.78 - $24.76/hr

If you have mortgage collections expertise, lossmitigation skills, or a problemsolving mindset you should apply right away! Highlights: * Resolve member delinquencies while delivering exceptional ...

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How much do mortgage collections jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for mortgage collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are mortgage collections?

Mortgage collections refer to the process by which lenders attempt to recover payments on overdue or defaulted mortgage loans. When a borrower falls behind on their mortgage payments, the collections department contacts them to discuss repayment options, set up payment plans, and help them bring their account current. If the borrower fails to resolve the delinquency, the lender may eventually begin foreclosure proceedings to recover the property. Mortgage collections professionals aim to work with borrowers to prevent foreclosure whenever possible.

What are the key skills and qualifications needed to thrive as a Mortgage Collections Specialist, and why are they important?

To thrive as a Mortgage Collections Specialist, you need a good understanding of loan servicing, debt collection practices, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA), often supported by experience in finance or banking. Familiarity with loan management software, CRM systems, and collections databases is typically required. Strong negotiation, active listening, and problem-solving skills help you work effectively with borrowers and resolve delinquent accounts. These abilities ensure compliance, minimize losses for lenders, and maintain positive customer relationships in a challenging environment.

How much does a mortgage collector make?

Mortgage collectors typically earn an average salary ranging from $35,000 to $55,000 per year, depending on experience, location, and employer. Some positions may offer additional commissions or bonuses based on recovery performance, and proficiency with collection software and negotiation skills can influence earnings.

What are some common challenges faced in a Mortgage Collections role, and how can they be managed?

Professionals in Mortgage Collections often encounter challenges such as dealing with emotionally charged conversations, navigating complex financial situations, and adhering to regulatory requirements. Success in this role requires strong communication skills to empathize with borrowers while still enforcing payment arrangements. Staying organized and up-to-date with compliance standards is essential, as is collaborating effectively with team members in loss mitigation, customer service, and legal departments. Regular training and support from management can help address these challenges and provide opportunities for skill development.

How much does a loan officer make on a $500,000 loan?

A mortgage loan officer typically earns a commission based on the loan amount, often around 0.5% to 1%, which would be $2,500 to $5,000 on a $500,000 loan. In addition to commissions, they may receive a base salary, and earnings can vary based on experience, location, and the lender's compensation structure.

What is the difference between Mortgage Collections vs Mortgage Underwriting?

AspectMortgage CollectionsMortgage Underwriting
Primary RoleManaging overdue mortgage payments and contacting borrowers to resolve delinquenciesAssessing loan applications, verifying financial information, and approving or denying mortgage loans
Required SkillsCommunication, negotiation, knowledge of mortgage policiesFinancial analysis, attention to detail, credit evaluation
Work EnvironmentCollections departments, call centers, financial institutionsLoan processing teams, underwriting departments, banks
CertificationsTypically none required, but mortgage or collections certifications can helpMortgage licensing, financial certifications (e.g., CFP, CPA) often preferred

Mortgage Collections focuses on managing overdue payments and recovering delinquent accounts, while Mortgage Underwriting involves evaluating loan applications to determine creditworthiness. Both roles are essential in the mortgage industry but serve different functions in the loan lifecycle.

How to get a job in collections?

To get a job in collections, candidates typically need a high school diploma or equivalent, strong communication and negotiation skills, and familiarity with debt management software. Relevant experience in customer service or finance can be beneficial, and some roles may require certifications such as the Certified Collections Professional (CCP). Entry-level positions often involve on-the-job training and may require a flexible schedule to handle customer inquiries and follow-ups.

How much does a mortgage broker make on a $500,000 mortgage?

Mortgage brokers typically earn a commission based on a percentage of the loan amount, often around 0.5% to 1%. For a $500,000 mortgage, this could translate to $2,500 to $5,000 in commission, though actual earnings depend on the broker's agreement and the lender's policies.
More about Mortgage Collections jobs
What cities are hiring for Mortgage Collections jobs? Cities with the most Mortgage Collections job openings:
What states have the most Mortgage Collections jobs? States with the most job openings for Mortgage Collections jobs include:
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Mortgage Collections jobs near you
Mortgage Specialist

Mortgage Specialist

Nusenda Credit Union

Albuquerque, NM

Full-time

Posted 8 days ago

Job description

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!

Thank you for your interest in joining the Nusenda team!

We are currently seeking a Mortgage Specialist to join our Member Solutions team. In this position, you'll be responsible for contacting members with delinquent mortgage and Business Banking accounts via phone, email, text, and mail, while leveraging skip tracing skills to locate members and collateral. Negotiates and collects appropriate payments to resolve account delinquency. Serves as the credit union's subject matter expert on delinquent mortgage and Business Banking accounts. Ensures strict adherence to mortgage collections procedures to uphold legal compliance and mitigate risk for the credit union.

What you'll do:

  • Effectively communicate with internal and external customers appropriately via in person, email etc. Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
  • Ensures strict adherence to mortgage collections procedures to uphold legal compliance and mitigate risk for the credit union.
  • Compile and present daily, weekly, and monthly tracking and performance reports related to mortgage activities for management review.

What you'll need:

  • Three to five years of similar or related experience
  • Associates degree, or two-year college degree, or equivalent

Key Skills and Experience:

  • knowledgeable in Microsoft 365, Pacer, New Mexico court look-up, Lexis Nexis, New Vista Solutions, and all internal systems as affiliated with the department.
  • Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
  • Effectively communicate with internal and external customers appropriately via in person, email etc.
  • Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
  • Ability to adapt quickly to change and proactively communicate.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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