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Mortgage Collections Jobs (NOW HIRING)

Citadel

Collections Analyst - Hybrid

Philadelphia, PA · Hybrid

$17.75 - $24/hr

The Mortgage Collections Specialist is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate ...

Citadel

Collections Analyst - Hybrid

Exton, PA · Hybrid

$17.75 - $24.25/hr

The Mortgage Collections Specialist is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate ...

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How much do mortgage collections jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for mortgage collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are mortgage collections?

Mortgage collections refer to the process by which lenders attempt to recover payments on overdue or defaulted mortgage loans. When a borrower falls behind on their mortgage payments, the collections department contacts them to discuss repayment options, set up payment plans, and help them bring their account current. If the borrower fails to resolve the delinquency, the lender may eventually begin foreclosure proceedings to recover the property. Mortgage collections professionals aim to work with borrowers to prevent foreclosure whenever possible.

What are the key skills and qualifications needed to thrive as a Mortgage Collections Specialist, and why are they important?

To thrive as a Mortgage Collections Specialist, you need a good understanding of loan servicing, debt collection practices, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA), often supported by experience in finance or banking. Familiarity with loan management software, CRM systems, and collections databases is typically required. Strong negotiation, active listening, and problem-solving skills help you work effectively with borrowers and resolve delinquent accounts. These abilities ensure compliance, minimize losses for lenders, and maintain positive customer relationships in a challenging environment.

How much does a mortgage collector make?

Mortgage collectors typically earn an average salary ranging from $35,000 to $55,000 per year, depending on experience, location, and employer. Some positions may offer additional commissions or bonuses based on recovery performance, and proficiency with collection software and negotiation skills can influence earnings.

What are some common challenges faced in a Mortgage Collections role, and how can they be managed?

Professionals in Mortgage Collections often encounter challenges such as dealing with emotionally charged conversations, navigating complex financial situations, and adhering to regulatory requirements. Success in this role requires strong communication skills to empathize with borrowers while still enforcing payment arrangements. Staying organized and up-to-date with compliance standards is essential, as is collaborating effectively with team members in loss mitigation, customer service, and legal departments. Regular training and support from management can help address these challenges and provide opportunities for skill development.

How much does a loan officer make on a $500,000 loan?

A mortgage loan officer typically earns a commission based on the loan amount, often around 0.5% to 1%, which would be $2,500 to $5,000 on a $500,000 loan. In addition to commissions, they may receive a base salary, and earnings can vary based on experience, location, and the lender's compensation structure.

What is the difference between Mortgage Collections vs Mortgage Underwriting?

AspectMortgage CollectionsMortgage Underwriting
Primary RoleManaging overdue mortgage payments and contacting borrowers to resolve delinquenciesAssessing loan applications, verifying financial information, and approving or denying mortgage loans
Required SkillsCommunication, negotiation, knowledge of mortgage policiesFinancial analysis, attention to detail, credit evaluation
Work EnvironmentCollections departments, call centers, financial institutionsLoan processing teams, underwriting departments, banks
CertificationsTypically none required, but mortgage or collections certifications can helpMortgage licensing, financial certifications (e.g., CFP, CPA) often preferred

Mortgage Collections focuses on managing overdue payments and recovering delinquent accounts, while Mortgage Underwriting involves evaluating loan applications to determine creditworthiness. Both roles are essential in the mortgage industry but serve different functions in the loan lifecycle.

How to get a job in collections?

To get a job in collections, candidates typically need a high school diploma or equivalent, strong communication and negotiation skills, and familiarity with debt management software. Relevant experience in customer service or finance can be beneficial, and some roles may require certifications such as the Certified Collections Professional (CCP). Entry-level positions often involve on-the-job training and may require a flexible schedule to handle customer inquiries and follow-ups.

How much does a mortgage broker make on a $500,000 mortgage?

Mortgage brokers typically earn a commission based on a percentage of the loan amount, often around 0.5% to 1%. For a $500,000 mortgage, this could translate to $2,500 to $5,000 in commission, though actual earnings depend on the broker's agreement and the lender's policies.
More about Mortgage Collections jobs
What cities are hiring for Mortgage Collections jobs? Cities with the most Mortgage Collections job openings:
What states have the most Mortgage Collections jobs? States with the most job openings for Mortgage Collections jobs include:
What job categories do people searching Mortgage Collections jobs look for? The top searched job categories for Mortgage Collections jobs are:
Mortgage Collections jobs near you
Mortgage Collections Specialist, Irving TX

Mortgage Collections Specialist, Irving TX

Agility 360

Irving, TX • On-site

$23 - $25/hr

Other

Re-posted 28 days ago

Job description

Job Openings >> Mortgage Collections Specialist, Irving TX
Mortgage Collections Specialist, Irving TX
Summary
Title: Mortgage Collections Specialist, Irving TX ID: 1828 Location: Irving, Texas
Description

Mortgage Collections Specialist

Agility 360 is searching for experienced Collections Specialist that have prior Mortgage Industry experience for a contract to permanent role with our client in the DFW area. This position will be on-site in Irving, TX. 
JOB SUMMARY

The Mortgage Collections Specialist (MCS) will review accounts for recent activity and changes, ask probing questions to establish the borrower's ability to pay the debt, understand payment inquiries, and take steps to resolve the matter. The MCS will need to use their ability to multitask by typing notes simultaneously while speaking to borrowers. To ensure success, the MCS will need to be up to date with laws, regulations, policies, and procedures related to debt collection in the Mortgage industry. Required position training and certifications are provided to the employee.
ESSENTIAL JOB FUNCTIONS

  • Customer Communication -Making outbound collections calls in a professional manner while keeping and improving customer relations
  • Discuss account details, answer borrower questions, and confirm contact information (payment amount, escrow changes, etc.)
  • Collecting payments - efficiently provide all payment options to customers - Mail, Pay by Phone, web payments
  • Identify financial hardships attributing to account delinquency and take proper action to aid the borrower.
  • Negotiate payment plans as needed
  • Provide prompt follow-up on payment arrangements
  • Mail correspondence to encourage payment of delinquent accounts
  • Make monthly outbound skip trace calls
  • Maintain a record of contacts and attempted contacts as well as details of conversations and arrangements in the required systems.
  • Achieve daily call goals and phone availability
  • Responsible for meeting legal requirements and following internal policies
  • Respond to emails in a sensible professional manner
  • Adhere to federal and state debt collection laws and regulations


EDUCATION / EXPERIENCE REQUIREMENTS

  • Customer/Client Focus - must have excellent Active Listening skills
  • Problem Solving/Critical thinking skills
  • Time Management-Capability to multitask in a fast-paced environment
  • Clear and Concise professional communication - Written and Verbal, Resilient with impolite clients
  • Outstanding phone etiquette
  • Teamwork Orientation - but the ability to work successfully on own initiative
  • Strong typing and organizational skills.
  • Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
  • Negotiating skills
  • High school diploma or equivalent required
  • Proficient Computer skills and knowledge of Microsoft Office and Google applications required
  • Customer service experience preferred
  • Prior experience in debt collection preferred
  • Mortgage banking experience preferred
  • Telecommunication experience preferred

Details

  • Contract to Permanent Role with a Growing Company
  • Location: On site in Irving, TX
  • Pay Rate: $23 - $25 an hour (based on experience)
  • Employment consideration is contingent on passing a background check
  • Must be able to work one/two weekend shifts a month (8am -12pm cst)
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