ZipRecruiter

Log In

1

Mortgage Collections Jobs (NOW HIRING)

Citadel

Collections Analyst - Hybrid

Philadelphia, PA · Hybrid

$17.75 - $24/hr

The Mortgage Collections Specialist is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate ...

Citadel

Collections Analyst - Hybrid

Exton, PA · Hybrid

$17.75 - $24.25/hr

The Mortgage Collections Specialist is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate ...

Nusenda

Mortgage Specialist

Albuquerque, NM · On-site

Ensures strict adherence to mortgage collections procedures to uphold legal compliance and mitigate risk for the credit union. What you'll do: * Effectively communicate with internal and external ...

Citadel

Collections Analyst - Hybrid

Exton, PA · On-site

$17.75 - $24.25/hr

The Mortgage Collections Specialist is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate ...

next page

Showing results 1-20

All JobsMortgage Collections Jobs

Mortgage Collections information

See salary details

$12

$21

$30

How much do mortgage collections jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for mortgage collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is mortgage collections?

Mortgage collections refer to the process by which lenders attempt to recover payments on overdue or defaulted mortgage loans. When a borrower falls behind on their mortgage payments, the collections department contacts them to discuss repayment options, set up payment plans, and help them bring their account current. If the borrower fails to resolve the delinquency, the lender may eventually begin foreclosure proceedings to recover the property. Mortgage collections professionals aim to work with borrowers to prevent foreclosure whenever possible.

What are the key skills and qualifications needed to thrive as a mortgage collections specialist?

To thrive as a Mortgage Collections Specialist, you need a good understanding of loan servicing, debt collection practices, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA), often supported by experience in finance or banking. Familiarity with loan management software, CRM systems, and collections databases is typically required. Strong negotiation, active listening, and problem-solving skills help you work effectively with borrowers and resolve delinquent accounts. These abilities ensure compliance, minimize losses for lenders, and maintain positive customer relationships in a challenging environment.

What are some common challenges faced in a mortgage collections role, and how can they be managed?

Professionals in Mortgage Collections often encounter challenges such as dealing with emotionally charged conversations, navigating complex financial situations, and adhering to regulatory requirements. Success in this role requires strong communication skills to empathize with borrowers while still enforcing payment arrangements. Staying organized and up-to-date with compliance standards is essential, as is collaborating effectively with team members in loss mitigation, customer service, and legal departments. Regular training and support from management can help address these challenges and provide opportunities for skill development.

What is the difference between Mortgage Collections vs Mortgage Underwriting?

AspectMortgage CollectionsMortgage Underwriting
Primary RoleManaging overdue mortgage payments and contacting borrowers to resolve delinquenciesAssessing loan applications, verifying financial information, and approving or denying mortgage loans
Required SkillsCommunication, negotiation, knowledge of mortgage policiesFinancial analysis, attention to detail, credit evaluation
Work EnvironmentCollections departments, call centers, financial institutionsLoan processing teams, underwriting departments, banks
CertificationsTypically none required, but mortgage or collections certifications can helpMortgage licensing, financial certifications (e.g., CFP, CPA) often preferred

Mortgage Collections focuses on managing overdue payments and recovering delinquent accounts, while Mortgage Underwriting involves evaluating loan applications to determine creditworthiness. Both roles are essential in the mortgage industry but serve different functions in the loan lifecycle.

How much do mortgage collections make?

Mortgage collections specialists typically earn between $35,000 and $55,000 annually, depending on experience, location, and employer. Salaries can increase with certifications, such as the Certified Collections Professional (CCP), and experience in debt recovery or financial services. Some roles may also include bonuses or commissions based on recovery performance.
More about Mortgage Collections jobs
What cities are hiring for Mortgage Collections jobs? Cities with the most Mortgage Collections job openings:
What states have the most Mortgage Collections jobs? States with the most job openings for Mortgage Collections jobs include:
What job categories do people searching Mortgage Collections jobs look for? The top searched job categories for Mortgage Collections jobs are:
Mortgage Collections jobs near you
Infographic showing various Mortgage Collections job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.

Mortgage Collections Specialist, Irving TX

Agility 360

Irving, TX • On-site

$23 - $25/hr

Other

Re-posted 25 days ago

Job description

Job Openings >> Mortgage Collections Specialist, Irving TX
Mortgage Collections Specialist, Irving TX
Summary
Title: Mortgage Collections Specialist, Irving TX ID: 1828 Location: Irving, Texas
Description

Mortgage Collections Specialist

Agility 360 is searching for experienced Collections Specialist that have prior Mortgage Industry experience for a contract to permanent role with our client in the DFW area. This position will be on-site in Irving, TX. 
JOB SUMMARY

The Mortgage Collections Specialist (MCS) will review accounts for recent activity and changes, ask probing questions to establish the borrower's ability to pay the debt, understand payment inquiries, and take steps to resolve the matter. The MCS will need to use their ability to multitask by typing notes simultaneously while speaking to borrowers. To ensure success, the MCS will need to be up to date with laws, regulations, policies, and procedures related to debt collection in the Mortgage industry. Required position training and certifications are provided to the employee.
ESSENTIAL JOB FUNCTIONS

  • Customer Communication -Making outbound collections calls in a professional manner while keeping and improving customer relations
  • Discuss account details, answer borrower questions, and confirm contact information (payment amount, escrow changes, etc.)
  • Collecting payments - efficiently provide all payment options to customers - Mail, Pay by Phone, web payments
  • Identify financial hardships attributing to account delinquency and take proper action to aid the borrower.
  • Negotiate payment plans as needed
  • Provide prompt follow-up on payment arrangements
  • Mail correspondence to encourage payment of delinquent accounts
  • Make monthly outbound skip trace calls
  • Maintain a record of contacts and attempted contacts as well as details of conversations and arrangements in the required systems.
  • Achieve daily call goals and phone availability
  • Responsible for meeting legal requirements and following internal policies
  • Respond to emails in a sensible professional manner
  • Adhere to federal and state debt collection laws and regulations


EDUCATION / EXPERIENCE REQUIREMENTS

  • Customer/Client Focus - must have excellent Active Listening skills
  • Problem Solving/Critical thinking skills
  • Time Management-Capability to multitask in a fast-paced environment
  • Clear and Concise professional communication - Written and Verbal, Resilient with impolite clients
  • Outstanding phone etiquette
  • Teamwork Orientation - but the ability to work successfully on own initiative
  • Strong typing and organizational skills.
  • Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
  • Negotiating skills
  • High school diploma or equivalent required
  • Proficient Computer skills and knowledge of Microsoft Office and Google applications required
  • Customer service experience preferred
  • Prior experience in debt collection preferred
  • Mortgage banking experience preferred
  • Telecommunication experience preferred

Details

  • Contract to Permanent Role with a Growing Company
  • Location: On site in Irving, TX
  • Pay Rate: $23 - $25 an hour (based on experience)
  • Employment consideration is contingent on passing a background check
  • Must be able to work one/two weekend shifts a month (8am -12pm cst)
Apply Now
Copyright 2026 Agility 360. All rights reserved.
Powered by ApplicantStack Applicant Tracking
Privacy Policy | Terms of Use

Apply